Unable To Dialout, New To This

[bretterson]

I just took over managing Voice Guide for my company, but I've never done this before. I'm a very experienced programmer, but I've never interfaced with Voice Guide before this week.

 

I'm just trying to make a very basic phone call. Here's my xml file:

 

<OutDialEntry>

<PhoneNumber>4805551123</PhoneNumber>

<OnAnswerLive>g:\Program Files\VoiceGuide\Scripts\CallBasic.vgs</OnAnswerLive>

</OutDialEntry>

 

and I've attached an image of CallBasic.vgs.

 

The two parts of the script for playing sounds are just playing from text. One says 'work dangit' (I was getting frustrated.) and the other says 'goodbye'.

 

When I put my xml file in the G:\Program Files\VoiceGuide\data directory it gets deleted by Voice Guide like it's supposed to, but it never calls me.

 

The old developer who did this for us made a vb6 program that reads data from the database and writes an xml file for voice guide and puts it in place. It works ok, but we're wanting to replace it with a wcf service to make it easier to work with. All of that I understand how to do, but I can't figure out why it won't call me when I write the xml file myself or when I write it with a program other than our old vb6 one.

 

Does anyone have any idea what I'm doing wrong? I've tried everything I could think of, but nothing's worked. Please help.

[SupportTeam]

Could you please post a copy of VoiceGuide's Trace Logs which capture the time when the outgoing call file was created, this will allow us to see what happened.

 

Trace files are created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

Please indicate the exact time when the outdial file was created.

[bretterson]

Here's the Trace Log files for today. I tried it again this morning at 8:32 AM by the machine's time (I think that's Central).Voice Guide Log.zip

[SupportTeam]

Looks like the log level is set pretty low on this system.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

 

[Log]

VoiceGuide=10

 

Then restart system and load a cal. Then post vgEngine trace (.ZIped) capturing system startup and call load attempt.

[bretterson]

Thank you, but I was able to figure it out. I've got it working now. It turned out to be a problem with the OutDial file.