Vg Does Not Hang Up

[allstatesmed]

See trace log. There are multiple calls like this where the call length shows times in excess of thousands of seconds and never hang up.

I have to constantly monitor the Line Status and defeats the purpose of an automated calling system.

Please help.

1025_ktTel.txt

1025_0902_vgEngine.txt

[SupportTeam]

The Dialogic drivers installed on this system are not the right drivers for use with VoiceGuide v7.

 

Please see our WWW Downloads page for links to Dialogic drivers for use with VoiceGuide v7.

 

Uninstall your drivers (do not save configuration) then restart system and install the correct Dialogic drivers.

 

 

It looks like the calls you are referring to are not active calls on system, and incorrect call length is being reported due to driver incompatibility.

 

 

NB. When posting traces please post .ZIP them up before posting them.