Call Centric Two Registrations

[Shragel]

This settings don't work. Do i need to do something else?

 

<VoIP_Registrations>

 

<VoIP_Registration>

<Display>CallCentric (www.callcentric.com) </Display>

<Protocol>SIP</Protocol>

<RegServer>callcentric.com</RegServer>

<RegClient>1777#######@callcentric.com</RegClient>

<LocalAlias>1777#######@10.1.1.9</LocalAlias>

</VoIP_Registration>

 

 

<VoIP_Registration>

<Display>CallCentric 2</Display>

<Protocol>SIP</Protocol>

<RegServer>callcentric.com</RegServer>

<RegClient>1777#######@callcentric.com</RegClient>

<LocalAlias>1777#######@10.1.1.9</LocalAlias>

</VoIP_Registration>

 

 

</VoIP_Registrations>

 

<VoIP_Authentications>

 

<VoIP_Authentication>

<Display>CallCentric</Display>

<Realm>callcentric.com</Realm>

<Identity>sip:1777#######@callcentric.com</Identity>

<AuthUsername>1777#######</AuthUsername>

<AuthPassword>########</AuthPassword>

</VoIP_Authentication>

 

<VoIP_Authentication>

<Display>CallCentric 2</Display>

<Realm>callcentric.com</Realm>

<Identity>sip:1777#######@callcentric.com</Identity>

<AuthUsername>1777#######</AuthUsername>

<AuthPassword>########</AuthPassword>

</VoIP_Authentication>

 

</VoIP_Authentications>

[SupportTeam]

Could you please post VoiceGuide traces capturing system startup, as well as the WireShark (www.wireshark.org) trace capturing the system startup.

 

Please .ZIP up any files before posting them.

[Shragel]

Here is the log

Log_vgEngine.zip

[SupportTeam]

The trace form 8Om shows that one of the registration seem to have succeeded and one seemed to have failed.

 

We would need to see the WireShark trace to see why the registration for one of the numbers failed.

 

We can see elsewhere in the trace that system is receiving calls routed to it from callcentric.com, so looks like the registration that does work is resulting in calls from callcentric being routed to VoiceGuide.

 

 

200031.093  5732     fn    VoIPProvider_AuthenticationAdd(auth_realm=callcentric.com, auth_identity=sip:17772926376@callcentric.com, auth_username=17772926376, auth_password=******)
200031.099  5732     fn    VoIPProvider_AuthenticationAdd(auth_realm=callcentric.com, auth_identity=sip:17772396560@callcentric.com, auth_username=17772396560, auth_password=******)

200031.104  5732     fn    VoIPProvider_Register(protocol=SIP, reg_server=callcentric.com, reg_client=17772926376@callcentric.com, local_alias=17772926376@10.1.1.9, sH323SupportedPrefixes=)
200031.107  5732     fn    VoIPProvider_Register(protocol=SIP, reg_server=callcentric.com, reg_client=17772396560@callcentric.com, local_alias=17772396560@10.1.1.9, sH323SupportedPrefixes=)

200031.109  4596     ev    GCEV_SERVICERESP (board device)
200031.119  4596           GCEV_SERVICERESP ResultInfo: gcValue=1285(0x505|GCRV_INTERNAL|event caused internal failure) gcMsg=[Event caused internal failure] ccLibId=8 ccLibName=[GC_H3R_LIB] ccValue=[0x95||] ccMsg=[iPEC_REG_FAIL_insufficientInternalResources] additionalinfo=[]
200031.119  4596           ccValue!=IPERR_OK (VoIPProvider_AuthenticationSet should have been called beforehand)

200031.679  4596     ev    GCEV_SERVICERESP (board device)
200031.679  4596           GCEV_SERVICERESP ResultInfo: gcValue=0(0x0|GC_SUCCESS|GC_SUCCESS) gcMsg=[success] ccLibId=8 ccLibName=[GC_H3R_LIB] ccValue=[0x0||] ccMsg=[iPERR_OK] additionalinfo=[]
200031.679  4596           ccValue==IPERR_OK (gc_ReqService registered a VoIP account)

[Shragel]

Here is the wireshark.

sip_login.zip

[SupportTeam]

From traces it looks like you are using the single line evaluation HMP license.

 

The 1 line HMP evaluation license only allows you to perform one SIP registration.

 

VoiceGuide/HMP will do multiple registrations when a multiple line HMP license is used.