mikeraut Report post Posted 11/04/2010 07:50 AM When attempting to record a system prompt, the line disconnects before I can start recording. The logfile is attached. 1104_0937_vgEngine.zip Share this post Link to post
SupportTeam Report post Posted 11/04/2010 08:52 AM Could you please .ZIP up and post the ktTel trace file which captures this test. Share this post Link to post
mikeraut Report post Posted 11/04/2010 11:50 AM The file is an existing prompt that I am trying to overwrite. Other wav files in the AutoAttendant folder are also locked if an attempt is made to rename them (manually) or overwrite them. I am not sure if this is correct - I have changed prompts in previous versions before in real time without any file locking taking place. 102622.031 3512 1 fn SilenceDetectSet(1,30,10) 102622.031 3512 1 fn RecordFileStart(iLineId=1, iActionID=932687, sFileName=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\choice.wav, iPlayBeep=1, sXMLOptions=) 102622.031 3512 1 RecStart(hLine=1, strSoundFile=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\choice.wav, lRecId=932687 iPlayBeepBeforeRec=1, keys-notused sXMLOptions=) 102622.031 3512 1 RecStart_Iott hli=0BBCF468, C:\Program Files\VoiceGuide\Scripts\AutoAttendant\choice.wav, lRecId=932687, usDataFormatRec=0x6(pref=0x6), iPlayBeepBeforeRec=1 102622.031 3512 1 RecStart_Iott mode - new recording 102622.031 3512 1 file exists [C:\Program Files\VoiceGuide\Scripts\AutoAttendant\choice.wav] 102622.031 3512 1 file delete fail [The process cannot access the file because it is being used by another process. ] [C:\Program Files\VoiceGuide\Scripts\AutoAttendant\choice.wav] 102622.031 3512 1 DeleteExistingFile failed. exiting. Share this post Link to post
SupportTeam Report post Posted 11/05/2010 06:42 AM Trace shows that the operating system (Windows) responded to VoiceGuide that some other application is using the C:\Program Files\VoiceGuide\Scripts\AutoAttendant\choice.wav sound file and hence it will not allow it to be overwritten. You will need to find out what other application has locked this file and ensure that the file is not locked by another application if you wish for VoiceGuide be able to overwrite the file. Share this post Link to post
mikeraut Report post Posted 11/05/2010 07:22 AM This is exactly the problem I am referring to. The only application running is VG - The OS is XPsp3 on a brand new PC - no anti-virus loaded. I am able to reproduce the problem, even if the file DOES NOT EXIST, the same problem occurs. Share this post Link to post
SupportTeam Report post Posted 11/05/2010 07:44 AM Please post ktTel trace (.ZIPed)of what happens when file is not present. Share this post Link to post
mikeraut Report post Posted 11/05/2010 07:59 AM Attached are 2 files, minutes apart where the prompt recording works, and the mintues later, it fails. fails_1105_ktTel.zip works_1105_ktTts.zip Share this post Link to post
mikeraut Report post Posted 11/05/2010 08:24 AM Zip, of file-not-present as requeted nofile_1105_0956_vgEngine.zip Share this post Link to post
SupportTeam Report post Posted 11/05/2010 08:30 AM The 'works' trace shows a play of choice.wav and a recording being made for file: C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt 095209.921 3640 2 fn PlayStart(iLineId=2, sFileList=,C:\Program Files\VoiceGuide\Scripts\AutoAttendant\choice.wav, sXMLOptions=) 095213.140 3640 2 fn RecordFileStart(iLineId=2, iActionID=283765, sFileName=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, iPlayBeep=1, sXMLOptions=) 095213.140 3640 2 RecStart(hLine=2, strSoundFile=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, lRecId=283765 iPlayBeepBeforeRec=1, keys-notused sXMLOptions=) 095213.140 3640 2 RecStart_Iott hli=0BD09728, C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, lRecId=283765, usDataFormatRec=0x6(pref=0x6), iPlayBeepBeforeRec=1 095213.140 3640 2 RecStart_Iott mode - new recording 095213.140 3640 2 file exists [C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt] 095213.140 3640 2 file deleted ok [C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt] 095213.140 3640 2 RecStart_Iott FindClose call 095213.140 3640 2 wav header not written. will write later 095213.140 3640 2 open save file (strFname=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt) => 5 (ok) 095213.140 3640 2 rec silence detection enabled. len=30 095213.140 3640 rec max len limit on drv level disabled 095213.140 3640 rec stop on lcoff disabled (at dlgc driver level) 095213.140 3640 2 tpt entries used: 1 095213.140 3640 setchxfer not used 095213.140 3640 xpb xpb.wDataFormat=0x3 (1=adpcm, 3=alaw, 7=ulaw, 8=pcm) (usDataFormatRec=6), xpb.wFileFormat=2 (1=vox, 2=wav) 095213.140 3640 dti or analog rec 095213.140 3640 record(4, ...) => 0, hli=198219560 095219.343 3688 2 CtEventProcess idx=16 : evttype=134(134), crn=0, data=06848538(06301938), len=4(4) q: 0/0 095219.343 3688 2 ev TDX_CST (CST Event Received) 095219.343 3688 2 TDX_CST DE_DIGITS data=35 [#], KeysUsed=0 095219.343 3688 2 r dtmf # both are successful. Note that old file was deleted and a new recording overwrote the previously existing file. The 'fails trace shows that again during the recording the old file was deleted and a new recording overwrote the previously existing file, but that soon after the recording commenced the Fax tone was detected on the line. This currently results in recording ending. Is there any reason why fax tone would be reported by Dialogic on this line at this time? To prevent false tone detection you will need edit the ConfigLine.xml file and change the Fax tone config to frequency/cadence that is unlikely to be detected. Eg: <Tone Name="FAX Incoming"> <Notes>Incoming fax tone</Notes> <ID>FAX</ID> <Freq1>2000</Freq1> <Freq1Dev>10</Freq1Dev> <Freq2>0</Freq2> <Freq2Dev>0</Freq2Dev> <On>50</On> <OnDev>0</OnDev> <Off>50</Off> <OffDev>0</OffDev> <Count>10</Count> </Tone> 095629.609 4048 2 fn RecordFileStart(iLineId=2, iActionID=540234, sFileName=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, iPlayBeep=1, sXMLOptions=) 095629.609 4048 2 RecStart(hLine=2, strSoundFile=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, lRecId=540234 iPlayBeepBeforeRec=1, keys-notused sXMLOptions=) 095629.609 4048 2 RecStart_Iott hli=0BC16B18, C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, lRecId=540234, usDataFormatRec=0x6(pref=0x6), iPlayBeepBeforeRec=1 095629.609 4048 2 RecStart_Iott mode - new recording 095629.609 4048 2 file exists [C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt] 095629.609 4048 2 file deleted ok [C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt] 095629.609 4048 2 RecStart_Iott FindClose call 095629.609 4048 2 wav header not written. will write later 095629.609 4048 2 open save file (strFname=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt) => 5 (ok) 095629.609 4048 2 rec silence detection enabled. len=30 095629.609 4048 rec max len limit on drv level disabled 095629.609 4048 rec stop on lcoff disabled (at dlgc driver level) 095629.609 4048 2 tpt entries used: 1 095629.625 4048 setchxfer not used 095629.625 4048 xpb xpb.wDataFormat=0x3 (1=adpcm, 3=alaw, 7=ulaw, 8=pcm) (usDataFormatRec=6), xpb.wFileFormat=2 (1=vox, 2=wav) 095629.625 4048 dti or analog rec 095629.625 4048 record(4, ...) => 0, hli=197225240 095630.171 2904 2 CtEventProcess idx=16 : evttype=134(134), crn=0, data=06848538(0ECFBDC8), len=28(28) q: 0/0 095630.171 2904 2 ev TDX_CST (CST Event Received) 095630.171 2904 2 TDX_CST DE_TONEON cst_data=1005 095630.171 2904 2 tone description retrieve hli=0BC16B18, iToneUserID[2]=1005 sToneUserName[2]=[FAX] Share this post Link to post
SupportTeam Report post Posted 11/05/2010 08:33 AM The 'nofile' trace shows Fax tone detected, as before. 100042.343 4048 1 fn RecordFileStart(iLineId=1, iActionID=792968, sFileName=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, iPlayBeep=1, sXMLOptions=) 100042.343 4048 1 RecStart(hLine=1, strSoundFile=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, lRecId=792968 iPlayBeepBeforeRec=1, keys-notused sXMLOptions=) 100042.343 4048 rec queue for later rec in TelDriver_RecStart (hli=0BBCE670, dwPlayId=791015(0xc11e7), iRecId=0(0x0)) 100042.343 2904 1 CtEventProcess idx=29 : evttype=129(129), crn=0, data=068487A8(06301938), len=0(0) q: 0/0 100042.343 2904 1 ev TDX_PLAY (Play Completed) 100042.343 2904 1 EvHandler_TDX_PLAY hPlayRec_IottChainStart=0x6886740 100042.343 2904 1 play free(0x689a698, 0x6886740) eot 100042.343 2904 1 cleared dwPlayId: hli=0BBCE670, hli->dwPlayId=0(0x0) 100042.343 2904 1 CTelProxy::Event_PlayEnd begin 100042.343 2904 1 r PlayEnd 791015 100042.343 2904 1 CTelProxy::Event_PlayEnd end 100042.343 2904 1 DoDelayed_dx_rec found Rx: [C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt] 100042.343 2904 1 RecStart_Iott hli=0BBCE670, C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt, lRecId=792968, usDataFormatRec=0x6(pref=0x6), iPlayBeepBeforeRec=1 100042.343 2904 1 RecStart_Iott mode - new recording 100042.343 2904 1 RecStart_Iott FindClose call 100042.343 2904 1 wav header not written. will write later 100042.343 2904 1 open save file (strFname=C:\Program Files\VoiceGuide\Scripts\AutoAttendant\yt) => 5 (ok) 100042.343 2904 1 rec silence detection enabled. len=30 100042.343 2904 rec max len limit on drv level disabled 100042.343 2904 rec stop on lcoff disabled (at dlgc driver level) 100042.343 2904 1 tpt entries used: 1 100042.343 2904 setchxfer not used 100042.343 2904 xpb xpb.wDataFormat=0x3 (1=adpcm, 3=alaw, 7=ulaw, 8=pcm) (usDataFormatRec=6), xpb.wFileFormat=2 (1=vox, 2=wav) 100042.343 2904 dti or analog rec 100042.359 2904 record(4, ...) => 0, hli=196929136 100042.890 2904 1 CtEventProcess idx=30 : evttype=134(134), crn=0, data=068487D8(0ECFBDC8), len=28(28) q: 0/0 100042.890 2904 1 ev TDX_CST (CST Event Received) 100042.890 2904 1 TDX_CST DE_TONEON cst_data=1002 100042.890 2904 1 tone description retrieve hli=0BBCE670, iToneUserID[2]=1002 sToneUserName[2]=[FAX] 100042.890 2904 1 r Dialogic TDX_CST 134 (1002 0 0 DE_TONEON FAX ) Share this post Link to post
mikeraut Report post Posted 11/05/2010 09:04 AM Thank you, the new paramters have made a difference. I can record prompts as before, without any failures. Share this post Link to post
