Transfer Call

[Guest miva]

We're currently doing a "Dialout and Conference - Blind" to connect two parties on VG7.

 

However what we'd like to incorporate into this is the ability for the called party to press a DTMF key (or combination of keys) and have the lines unconferenced (but not disconnected) so that the called party can enter other DTMF digits telling the script where to transfer the caller (while the calling party hears MOH) and upon confirmation, the script will hangup the called party and create another "Dialout and Conference - Blind" to connect the calling party to a new destination number.

 

Any help or examples would be appreciated as we're not quite sure how to go about it.

 

Thanks.

[SupportTeam]

This should be possible if the scrip is still in the module that did the transfer (ie The success path was not taken form that module to another module).

 

By default pressing "*" should drop the second (outgoing) call leg and the "*" path will then be taken. Either party can press the "*" key.

 

You can specify paths that trigger on other single DTMF tone, and have those paths go to a VBScript module that calls Bridge_Disconnect function (see: http://www.voiceguide.com/vghelp/source/html/com_bridge_disconnect.htm ), and then calls the Line_Hangup function (see: http://www.voiceguide.com/vghelp/source/html/com_line_hangup.htm ) on the other leg. LineIDs are available through RVs set at conference start.

 

If you have any issues please post your script and vgEngine and ktTel traces capturing the call.

Please .ZIP up traces before posting.