VoiceGuide IVR Software Main Page
Jump to content

Vbs Module Always Wait

Recommended Posts

Hi

I think something happen to my system because suddenly the VBS module of voiceguide always execute fail path, even when i remove all code in VBS module and create empty VBS module it always lead to fail path.

* I can execute VBS modules by double click

* I am using voiceguide 7.0.6

I think something happen to my system so voiceguide always fail to execute VBS module. How can I fix it?

Share this post


Link to post

Could you please post a copy of VoiceGuide's vgEngine trace which captures the call, this will allow us to see what happened.

 

Debug Trace files are be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

Share this post


Link to post

I found the issue

i add the following line and it start to work

vg.Run_ResultReturn $RV_LINEID, "success"

 

But i am ENSURE it work for 2 year, and i even had 700 backup of it (daily backup). i saw the VBS module never had such line in last 2 years but suddenly from some days ago it stop working and need this line.

Also empty VBS module doesn't work without that line. (I didn't test empty VBS before)

I just reply it for other users.

Thanks

Share this post


Link to post

In order for the Script module to go down the success path you need to explicitly return a success type result. If no result is returned the module will go down the fail (or timeout) path.

 

A module with no script in it will go down fail path.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×