How Do You Canceling Outgoing Calls?

[Guest ddenara]

Dear Support:

 

I have built a c# program which places outgoing calls through creation of XML files that get dropped into the appropriate VG directory. Once the file is picked up the outgoing calls work perfectly. Is there a way to cancel all calls in the queue?

 

Privously, I was able to open up the database through Access but it now appears to be a VISTA DB. Are there any tools or interfaces to canceling calls pending?

[SupportTeam]

Easiest way to delete the call entries in database is to use the VoiceGuide's Outbound Call Loader application. Outbound Call Loader lets you pause or delete calls on a per-campaign basis.

 

Current versions of VoiceGuide v7 use the SQLite database. SQLite has many tools available for it.

 

If you can write C# then you can also delete the call entries from the CallQue and PortToUse tables programatically by issuing SQL commands to the database provider.