Acd Vgagent

[invoso.com]

I don't understand how to configure script to send information do vgAgent.

I connected vgAgent to vg.

[invoso.com]

I try to start testing ACD vgAgent but without success.

 

In call transfer module I heard that Moh file can't be found.

Kopia 0127_1738_vgEngine.zip

[SupportTeam]

When creating the ACD queue sound files need to be supplied that are played to callers that are placed in queue.

 

Simplest way is to create the sound file ohhold.wav This file will be played in loop while caller is in ACD queue.

 

 

173932.759 6 4 2 RunModule start Transfer Call, [Transfer Call 8_70], iModuleIdx=84, previous: vgm=85, vgs=1

173932.759 6 4 2 transfer to: acd: Maciej

173932.759 6 4 2 state ACD : in maciej queue

173932.759 18 4 2 ev PlayEnd 4 283281

173932.759 18 4 2 play end id=283281, (current ID)

173932.759 18 4 2 qScr add evScriptEvent 8001 EV_PLAY_FINISHED

173932.759 6 4 2 acd call add crn=2800020

173932.759 6 acd AcdMatchAgentToCall begin

173932.759 6 acd AcdMatchAgentToCall call.crn=2800020

173932.759 6 acd AcdMatchAgentToCall try agent:1969 502131658 Maciej, status:Ready, skills:[redque=5 | bluque=5 | whiteque=5] isReady=True, reserved=False, hasSkill=False

173932.759 6 acd have not found a suitable available agent

173932.759 11 db PerformWork_RunCoreSql assign sql

173932.759 11 db PerformWork_RunCoreSql ExecuteNonQuery call: INSERT INTO acdcalls (crn, CallType, CallerIdNumber, CallerIdName, CallDnis, TimeCallFirstArrivedinAcd, InQuesSecTotal, ConnectedToAgentSecTotal, TransfersCount) VALUES (41943072, '', '566453826', '', '525611978', '2011-01-27 17:39:32', 0, 0, 0)

173932.759 6 4 2 dictTimeTillAnswerForLastCall[ maciej] no value

173932.759 6 4 2 tsEstimatedWaitTime=00:00:30, tsThisCallInQue=00:00:00

173932.759 6 4 2 acd supply acdEstimatedWaitTimeIs.wav etc. files to enable 'time in queue' messages

173932.759 6 4 2 qScr add evScriptEvent 8001 EV_PLAY_FINISHED

173932.759 6 4 2 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[283281|0|0|0|0][|||||]

173932.759 6 4 2 scriptevent EV_PLAY_FINISHED 283281|0|0 ||

173932.759 6 4 2 smacd EstimatedWaitTimePlaying : 8001(), [EV_PLAY_FINISHED], 283281,0,0,,,

173932.759 6 4 2 acd supply acdYouAreNow.wav etc. files to enable 'place in queue' messages

173932.759 6 4 2 qScr add evScriptEvent 8001 EV_PLAY_FINISHED

173932.759 6 4 2 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[0|0|0|0|0][|||||]

173932.759 6 4 2 scriptevent EV_PLAY_FINISHED 0|0|0 ||

173932.759 6 4 2 smacd QuePositionPlaying : 8001(), [EV_PLAY_FINISHED], 0,0,0,,,

173932.759 6 4 2 smacd using [ohhold.wav] instead of: acdOnHoldPrefixMsg.wav,acdOnHoldMusic1.wav,acdOnHoldMiddleMsg.wav,acdOnHoldMusic2.wav,acdOnHoldSuffixMsg.wav

173932.759 6 4 2 File not found [ohhold.wav], DirSysVoice=[C:\Program Files\VoiceGuide7\system\voice\]

173932.759 6 4 2 t timer clear (force=False)

173932.759 6 4 2 qTel add cmd_PlayStart [0,0,0,0,0][||||]

173932.759 6 4 2 play start ok, playId=285265

173932.759 7 4 2 qTel run cmd_PlayStart

173932.759 6 4 2 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[0|0|0|0|0][|||||]

173932.759 6 4 2 scriptevent EV_PLAY_FINISHED 0|0|0 ||

173932.759 6 4 2 acd Music1Playing : 8001(), [EV_PLAY_FINISHED], 0,0,0,,,

173932.775 6 ERROR v7.2.4038.38651 (2011-01-21 21:28:21.75) LsMusic1Playing : Dany klucz nie by³ obecny w s³owniku.

 

w System.ThrowHelper.ThrowKeyNotFoundException()

w System.Collections.Generic.Dictionary`2.get_Item(TKey key)

w ..(Int32 iLineId, Int32 lCode, String sCode, Int32 lParam1, Int32 lParam2, Int32 lParam3, String sParam1, String sParam2, String sParam3)

173932.822 11 db PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned

173935.947 18 4 2 ev PlayEnd 4 285265

173935.947 18 4 2 play end id=285265, (old ID) current id=0

173948.681 18 4 2 ev CallState GCEV_DISCONNECTED, crn=2800020, iEvent=2 ,16384,0,64,,,]. vgEngine v7.2.4038.38651 (2011-01-21 21:28:21.75)