Hangup Problems

[ngz82]

Hardware: D/120JCT-LS-EURO

Software: Win2k Server SP4, VoiceGuide 5.0.2000

 

We have a script setup to take a call, record 20 seconds worth of audio and then hangup automatically. We had this working perfectly on a 4 line dialogic board running on an Optus telephone line.

 

Since setting up our production server we have installed a 16 line board, we are now using Telstra lines. The problem: After the recording is complete, voiceguide hangs up, it would seem as if it is all working correctly as it states that it is waiting for a new call, however the remote phone (the phone that dialed our server) stays connected for another 40 seconds.

 

We need it to function the same as our test server and hangup immediately.

 

Any help would be great.

[SupportTeam]

Sounds like hanging up the call on Telstra's lines does not result in the originating leg of the call to be hung up as well, whereas the Optus lines were configured to drop the connection on the incoming leg immediately as well...

 

I'd suggest asking Telstra if they can configure the lines so that they behave in the same way as the Optus lines... or if Telstra are unable to do this then considering changing to using Optus lines...

[ngz82]

Thanks for the quick reply.

 

Do you think the caller will be charged for the time between the voiceguide noted "hangup" and the actual hangup time?

 

This is rather important for our setup.

 

Any settings or other things we could try change?

 

I will contact telstra and see what they can do in the mean time.

[SupportTeam]

Do you think the caller will be charged for the time between the voiceguide noted "hangup" and the actual hangup time?

You will need to ask Telstra about this.

Any settings or other things we could try change?

Nothing else that can be done, VoiceGuide hangs up the call - the rest is up to the phone network that has connected the call...