Recording Via Telephone Not Recorded Or Going Out Properly

[Guest u4910]

I had a recording at 3:19 PM local time today via telephone for an outbound call. For some reason most people did not get the call. My call was just a blank pause. When I tried to open the .wav file in Cool Edit, it needed me to tell it the specs for the file upon opening it. It played fine when I picked the right options it did play OK, but had a noise at the very beginning. My other .wav files that get recorded via the phone seem to play OK on outbound calls and can open in Cool Edit with out any prompt for format. Please review the attached .zip file to see if you can tell what happened on this particular recording.

BTW, I opened the file in GVIM, I noticed a couple of extra bytes that were different in the header. If you want to have the .wav file, just give me a place to drop it to outside of this public forum or email.

Thanks.

0228_0024_vgEngine.zip

[SupportTeam]

Looks like the recording at 15:18:52 had a problem writing the WAV header after recording.

 

This bug existed in a couple of releases and has been fixed in v7.2.2. Please update your system to v7.2.2 which can be downloaded from our WWW Downloads page.

 

 

151852.898 4004 1 fn RecordFileStart(iLineId=1, iActionID=452062, sFileName=c:\ivr\outbound1\0228151852_1_8034070822.wav, iPlayBeep=1, sXMLOptions=)

151852.898 4004 1 RecStart(hLine=1, strSoundFile=c:\ivr\outbound1\0228151852_1_8034070822.wav, lRecId=452062 iPlayBeepBeforeRec=1, keys-notused sXMLOptions=)

151852.898 4004 1 RecStart_Iott hli=0C1D0858, c:\ivr\outbound1\0228151852_1_8034070822.wav, lRecId=452062, usDataFormatRec=0x7(pref=0x7), iPlayBeepBeforeRec=1

151852.898 4004 1 RecStart_Iott mode - new recording

151852.898 4004 1 RecStart_Iott FindClose call

151852.898 4004 1 wav header not written. will write later

151852.898 4004 1 open save file (strFname=c:\ivr\outbound1\0228151852_1_8034070822.wav) => 5 (ok)

151852.898 4004 1 rec silence detection enabled. len=30

151852.898 4004 rec max len limit on drv level disabled

151852.898 4004 rec stop on lcoff disabled (at dlgc driver level)

151852.898 4004 1 tpt entries used: 1

151852.898 4004 setchxfer not used

151852.898 4004 xpb xpb.wDataFormat=0x7 (1=adpcm, 3=alaw, 7=ulaw, 8=pcm) (usDataFormatRec=7), xpb.wFileFormat=2 (1=vox, 2=wav)

151852.898 4004 dti or analog rec

151852.898 4004 record(4, ...) => 0, hli=203229272

151943.086 5040 1 CtEventProcess idx=327 : evttype=134(134), crn=0, data=08E6D5A8(08921E20), len=4(4) q: 0/1

151943.086 5040 1 ev TDX_CST (CST Event Received)

151943.086 5040 1 TDX_CST DE_DIGITS data=35 [#], KeysUsed=0

151943.086 5040 1 r dtmf #

151943.086 4004 1 fn RecordStop(iLineId=1, iActionID=0, sFileName=, iTruncTimeMs=200, iTruncBytes=0, sXMLOptions=)

151943.086 4004 1 TelDriver_RecStop lTruncMs=200, lTruncBytes=0

151943.086 4004 1 dx_stopch call in RecStopTruncate

151943.086 4004 1 dx_stopch 1 ok in RecStopTruncate

151943.101 5040 1 CtEventProcess idx=328 : evttype=130(130), crn=0, data=08E6D5D8(08921E20), len=0(0) q: 0/1

151943.101 5040 1 ev TDX_RECORD (Record Completed)

151943.101 5040 1 termmask=TM_USRSTOP

151943.101 5040 1 TDX_RECORD, TERMMSK=TM_USRSTOP

151943.101 5040 1 r Dialogic TDX_RECORD 130 (0 0 0 TM_USRSTOP )

151943.117 5040 1 file close 5 ok

151943.117 5040 1 cut change length (time derived PCM) by:-1600

151943.117 5040 1 cut _open (c:\ivr\outbound1\0228151852_1_8034070822.wav, _O_RDWR) => fh1=3

151943.117 5040 1 cut filesize=397390, cut=-1600, hdrlen=44

151943.117 5040 1 cut change file length 397390 by -1600 to 395790. iWavHeaderLen=44

151943.117 5040 1 iProposedNewDataSegmentLength=395746, iNewFileLenght=395790, truncate accordingly

151943.117 5040 1 write wav header datasegmentlen=395746, format=7

151943.117 5040 1 UpdateWavHeaderInFile begin datalen=395746, format=7, hz=8000, name=[c:\ivr\outbound1\0228151852_1_8034070822.wav]

151943.117 5040 1 UpdateWavHeaderInFile after PrepareWavHeader

151943.117 5040 1 UpdateWavHeaderInFile _close call

151943.117 5040 1 CheckFirstFewBytesInFile fopen call c:\ivr\outbound1\0228151852_1_8034070822.wav

151943.133 5040 1 DumpFirst64bytesTotrace not enabled in this version

151943.133 5040 WARN play pcm WAVE tag not found. []<>[WAVE]

151943.133 5040 1 ERROR CheckFirstFewBytesInFile ReadWavHeaderAndReturnFields=>-206

151943.133 5040 1 write wav header end

151943.133 5040 1 CTelProxy::Event_RecEnd begin c:\ivr\outbound1\0228151852_1_8034070822.wav zsParam1= zsParam2= (m_pktTelProxyClient=0x6917d0)

151943.133 5040 1 r RecEnd

151943.133 5040 1 CTelProxy::Event_RecEnd end

151943.133 5040 1 rec exit ctEventProcess

151943.133 4004 1 fn PlayStart(iLineId=1, sFileList=,c:\ivr\outbound1\0228151852_1_8034070822.wav, sXMLOptions=)

151943.133 4004 1 PlayStart(hLine=1, strSoundFile=,c:\ivr\outbound1\0228151852_1_8034070822.wav, iPlayId=502296(0x7aa18), iParam1=0, iParam2=0, zsParam1=, zsParam2=, keys-notused)

151943.133 4004 1 play start (hli=0C1D0858, strSoundFile=,c:\ivr\outbound1\0228151852_1_8034070822.wav, iPlayId=502296(0x7aa18), iParam1=0, iParam2=0, zsParam1=, zsParam2=)

151943.133 4004 1 read in sound data loop: iFnamesIdx=0 < SoundFnameQue_MaxEntries=500 && strlen(strFnames[iFnamesIdx])=44

151943.133 4004 WARN play pcm WAVE tag not found. []<>[WAVE]

[Guest u4910]

Will do. Thanks for the reply.