Guest u4910 Report post Posted 03/10/2011 02:17 PM I have a call on one line that never hanged up after 142300 seconds. Is there a way to force a hang up for a "stuck" call? I'm on version 7.2.2. Attached are the logs. Thanks! 0310_0700_vgEngine.zip Share this post Link to post
SupportTeam Report post Posted 03/10/2011 07:37 PM Which was the problem call? We would need some information on time call started and what line was the call on to be able to comment on what is happening. Please also read: http://www.voiceguide.com/vghelp/source/html/disconnectiondetect.htm Looks like you are using analog lines and on analog lines you need to ensure that either the end of calls is signaled to you by Telco using 'loop current drop' or that your scripts will eventually time out if there is no user input. ISDN lines have a explicit 'end of call' signal sent by Telco. Share this post Link to post
