Unexpected Error V5 Windows 7

[Frank.Schwarz]

Hallo Voice Guide Team,

 

I try to install the VoiceGuide V5 Enterprise + Dialer software on a WINDOWS 7 Pro 32 Bit system. When I start the VgMulti.exe then I get the errormessage: “unexpected error; quitting”

 

Attached the errormessage.

 

Have you any idea what I can do???

 

Best regards

Frank

error.rtf

[SupportTeam]

v5 is not supported on Win7/Win2008. The UnimodemV that is required to use voice modems has been discontinued in those versions.

 

Are you trying to use a Voice Modem or some other TAPI/Wave device?

[Frank.Schwarz]

I try to use a comISDN Tapidriver and a primux ISDN card S0.

 

The Board manufacturer is GERDES AG.

 

Best regards

 

Frank

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Trace which captures the startup, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

 

[Log]

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

 

Debug Trace files are created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

 

 

If no traces are created then use depends.exe (http://www.dependencywalker.com/) to check if all requiried DLLs are present on your system.

[Frank.Schwarz]

Hello voiceguide team,

 

i have deactivated the uac (user access control) of WINDOWS 7.

 

It seems to work.

I will test it now.

 

Best regards

 

Frank