Windows 7 Voiceguide5 And Tts

[Frank.Schwarz]

Hello Supportteam,

 

i have a problem with VG5 and WINDOWS 7.

I try to play a TTS and i get an error wave. In the Temp-Directory i can find the file but i can't play this file.

Can you help me?

 

162350,38 7 tapi callstate OFFERING 66372 0 4

162350,38 7 eng Dont answer yet, wait for CallerID information. (timeout = 1 sec)

162350,38 7 timer set 1 EV_UNKNOWN_9030

162350,40 7 ev Lev_CallerID [68138361713,,20355789]

162350,40 7 rv lg add [DNIS]{20355789}

162350,41 7 timer clear

162350,41 7 rv clear

162350,42 7 answer the call at 05.05.2011 16:23:50

162350,42 7 lineAnswer(66372) => 66355

162350,43 7 tapi Reply (LineEvReply) ok 66355 0 LineCallState=OFFERING

162350,55 7 tapi callstate CONNECTED 66372 1 0

162350,55 7 callstate CONNECTED 66372,1,0

162350,56 7 WorkingModeTAPI@Connected=

162350,56 7 WorkingModeScript@Connected=

162350,57 7 Inband detection not enabled

162350,58 7 startLoadedVgs at 05.05.2011 16:23:50, script interpretor VgMulti v5.2.5049 7

162350,59 7 rv ns add [scriptsPath]{C:\insocam\IVR\}

162350,59 7 rv ns add [scriptPath]{C:\insocam\IVR}

162350,60 7 rv lg add [$RV_STARTTIME]{05.05.2011 16:23:50}

162350,60 7 rv lg add [$RV_DEVICEID]{7}

162350,61 7 rv lg add [$RV_CIDNAME]{}

162350,62 7 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

162350,62 7 rv lg add [$RV_CIDNUMBER]{68138361713}

162350,63 7 rv lg add [$RV_DNIS]{20355789}

162350,63 7 rv lg add [DNIS]{20355789}

162350,64 7 timer clear

162350,64 7 state [Play 1] Playing

162350,65 7 tts generate start[Hallo VoiceGuide Support Team]

162350,66 7 tts generate wait

162350,67 7 RunModule PLAY end

162350,69 7 tts generate finish. lineCallState=CONNECTED

162350,70 7 amchk test AMdet in TtsToWavFileFinished => Falsch

162350,70 7 state [Play 1] Playing (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162350,71 7 play set playid=827130

162350,72 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\temp\tts_7_1.wav]

162350,73 7 err wav file not ready to play. Header incomplete. Lets wait a little while and try again.

162350,73 7 timer set 0,2 EV_TIMEOUT_REPLAYMSG

162350,74 7 play end current play (playid=0)

162350,75 7 ScriptEventCode 8001 iLineState=1100

162350,75 7 LsPlayMsg EV_PLAY_FINISHED

162350,76 7 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file

162350,87 7 timer fired EV_TIMEOUT_REPLAYMSG

162350,88 7 ScriptEventCode 9005 iLineState=1100

162350,89 7 LsPlayMsg EV_TIMEOUT_REPLAYMSG

162350,89 7 tts generate reuse (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162350,90 7 state [Play 1] Playing (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162350,91 7 play set playid=827333

162350,93 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\temp\tts_7_1.wav]

162350,93 7 err wav file not ready to play. Header incomplete. Lets wait a little while and try again.

162350,94 7 timer set 0,2 EV_TIMEOUT_REPLAYMSG

162350,95 7 play end current play (playid=0)

162350,96 7 ScriptEventCode 8001 iLineState=1100

162350,97 7 LsPlayMsg EV_PLAY_FINISHED

162350,98 7 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file

162350,99 dial start any summary:|7:hc>0|

162351,17 7 timer fired EV_TIMEOUT_REPLAYMSG

162351,18 7 ScriptEventCode 9005 iLineState=1100

162351,19 7 LsPlayMsg EV_TIMEOUT_REPLAYMSG

162351,21 7 tts generate reuse (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162351,23 7 state [Play 1] Playing (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162351,26 7 play set playid=827676

162351,28 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\temp\tts_7_1.wav]

162351,29 7 err wav file not ready to play. Header incomplete. Lets wait a little while and try again.

162351,30 7 timer set 0,2 EV_TIMEOUT_REPLAYMSG

162351,32 7 play end current play (playid=0)

162351,33 7 ScriptEventCode 8001 iLineState=1100

162351,34 7 LsPlayMsg EV_PLAY_FINISHED

162351,36 7 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file

162351,53 7 timer fired EV_TIMEOUT_REPLAYMSG

162351,54 7 ScriptEventCode 9005 iLineState=1100

162351,56 7 LsPlayMsg EV_TIMEOUT_REPLAYMSG

162351,59 7 tts generate reuse (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162351,61 7 state [Play 1] Playing (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162351,64 7 play set playid=828066

162351,67 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\temp\tts_7_1.wav]

162351,68 7 err wav file not ready to play. Header incomplete. Lets wait a little while and try again.

162351,69 7 timer set 0,2 EV_TIMEOUT_REPLAYMSG

162351,71 7 play end current play (playid=0)

162351,72 7 ScriptEventCode 8001 iLineState=1100

162351,73 7 LsPlayMsg EV_PLAY_FINISHED

162351,74 7 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file

162351,92 7 timer fired EV_TIMEOUT_REPLAYMSG

162351,93 7 ScriptEventCode 9005 iLineState=1100

162351,95 7 LsPlayMsg EV_TIMEOUT_REPLAYMSG

162351,97 7 tts generate reuse (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162351,00 7 state [Play 1] Playing (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162352,02 7 play set playid=828440

162352,05 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\temp\tts_7_1.wav]

162352,06 7 err wav file not ready to play. Header incomplete. Lets wait a little while and try again.

162352,07 7 timer set 0,2 EV_TIMEOUT_REPLAYMSG

162352,10 7 play end current play (playid=0)

162352,11 7 ScriptEventCode 8001 iLineState=1100

162352,12 7 LsPlayMsg EV_PLAY_FINISHED

162352,14 7 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file

162352,31 7 timer fired EV_TIMEOUT_REPLAYMSG

162352,32 7 ScriptEventCode 9005 iLineState=1100

162352,34 7 LsPlayMsg EV_TIMEOUT_REPLAYMSG

162352,36 7 tts generate reuse (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162352,40 7 state [Play 1] Playing (C:\Program Files\VoiceGuide\temp\tts_7_1.wav)

162352,42 7 play set playid=828846

162352,45 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\temp\tts_7_1.wav]

162352,47 7 play set playid=828846

162352,51 7 timer clear

162352,52 7 play end old playid returned=0 (current=828846)

162356,87 7 play end current play (playid=828846)

162356,88 7 ScriptEventCode 8001 iLineState=1100

162356,90 7 LsPlayMsg EV_PLAY_FINISHED

162356,92 7 eng set timer EV_TIMEOUT_REPLAYMSG time=5

162356,93 7 timer set 5 EV_TIMEOUT_REPLAYMSG

162400,27 7 callinfo DEVSPECIFIC

162400,28 7 tapi callstate DISCONNECTED 66372 1 0

162400,30 7 ScriptEventCode 9250 iLineState=1101

162400,32 7 LsPlayMsgFinished EV_REMOTEPARTY_DISCONNECT

162400,35 7 rv lg add [Hangup Time]{05.05.2011 16:24:00}

162400,36 7 state Hanging up call...

162400,38 7 RecSoundStop ok

162400,40 7 PlaySoundStop err=0

162400,42 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

162400,45 7 fnHangupCall end

162400,46 7 tapi Reply (LineEvReply) ok 66338 0 LineCallState=DISCONNECTED

162400,55 7 tapi callstate IDLE 66372 0 0

162400,55 7 WorkingMode@Idle=

162400,57 7 timer clear

162400,58 7 WriteToLogFiles_CurrScriptOnly start

162400,59 WriteToLogFiles_DoWrite start (C:\insocam\IVR\tts)

162400,60 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

162401,59 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

162401,60 7 ScriptEventCode 9008 iLineState=900

162401,62 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

162401,66 7 ReinitTelephony due to IDLE

162401,67 7 tapic lineDeallocateCall(MainCall:66372) 0

162401,73 7 lineOpen(7)=>

162401,74 7 state Waiting for a call...

[SupportTeam]

In the Temp-Directory i can find the file but i can't play this file.

Can you please .ZIP up the file and post it here.

 

Which TTS engine are you using?

[Frank.Schwarz]

Sorry, i have used the Windows Reader.

 

The voices LH Anna and LH Stefan doesn't work under Windows7.

 

I use now "Steffi"

 

Thanks

 

Frank

[SupportTeam]

Can you please .ZIP up the created .TTS file and post it here.