Caller Id Works In The Trial Version?

[Guest Jaime Bados]

Hi,

 

I want to know if Voiceguide in the trial version supports the Caller ID sended by the Central Office or it needs to be licensed in enterprise version to have inbound signaling. Inbound signaling is the signaling sent only by PBX or also is the Central Office DTMF Caller ID signaling?

An Inband Signaling Definition File needs to be created to work with an Ericsson AXE Central Office switch, or an Italtel UT-100 switch?

 

Thank you for your help.

[SupportTeam]

The trial version supports Caller ID. (The trial version allows you to trail all the features of the Enterprise version and the VoiceGuide Dialer...)

 

Inband signaling refers to DTMF signaling sent by the PBX.

 

Telco companies do not send Caller ID as DTMF - that is why you have to make sure that modem you buy will decode the Caller ID in your country properly if you want to connect directly to telco's lines...

 

Most PBXs can be set up to forward the Caller ID as inband DTMF tones when it forwards and incoming outside call to an extension - so if you connect your modem to a PBX extension and configure the VoiceGuide "Inband Signaling Definition File" to correctly extract information from this inband signaling string then you will also be able to use the Caller ID in your VoiceGuide scripts...

 

Let us know if you need help with the VoiceGuide "Inband Signaling Definition File". If you can post the relevant sections from your PBX manual outlining how your PBX does the inband signaling we will create the "Inband Signaling Definition File" for you...