Voice Mail Manager Not Playing Messages

[Guest u4910]

I have a brand new install on Win 7 of VG. The Voicemail manager is recording the messages and I can see them listed in the Voicemail Manager app. I can also see the wav files and can play them in the data VmSave directory. When I try to play them through the app, it gives this error and exits.

Also, in the script,

"goto [Voicemail Retrieve]" exits without doing anything.

Please advise.

[SupportTeam]

When I try to play them through the app, it gives this error and exits.

What is the error that you are seeing? Can you maybe post a screenshot?

 

in the script,

"goto [Voicemail Retrieve]" exits without doing anything.

Can you also please post the script that you are using and the trace capturing the call.

[Guest u4910]

Attached is the VM manager and the error I get as soon as I click play on one of the files.

Please advise.

[SupportTeam]

I think the reason here is that the voicemail manager that still ships with v7 cannot play ULaw and ALaw encoded .WAV files, only PCM encoded .WAV files.

And VoiceGuide v7 for now records sound files by default in ULaw or ALaw, not PCM.

 

Looks like we do not have a fix for this at this stage. As a workaround the sound files need to be listened using other sound playing software, or by double clicking on them in the Windows Explorer.

[Guest u4910]

OK, I'm not too worried about playing through the app. I need it to work through the phone menu for sure.

It looks like I'm not using the right goto? The doc said use "goto [Voicemail Retrieve]" to get to the voicemail module to retrieve your messages. Is this right? If not what is the correct module to "goto"?

Thanks,

 

 

192146.341 6 1 1 state [7_staff] Number Input 109

192146.341 6 1 1 path {109} found (at offset 299)

192146.341 6 1 1 FindNextVgmTitleInPathList: next module title is=[Volicemail Retrieve]

192146.341 6 1 1 HangupCall, source=module [Volicemail Retrieve] not found, WorkModeScript=Running_Normal, yLineStateAppPov=[Connected], lPlayId=0, lRecId=0

192146.341 6 1 1 moduleTitle=[7_staff]

192146.342 6 1 1 ScriptWorkingMode set Stopping, (called from HangupCall)

192146.342 6 1 1 ls set Disconnect_Pending (scriptstate=LS_ENDINGCALL)

192146.342 6 1 1 state Hanging up... [module [Volicemail Retrieve] not found]

192146.342 6 1 1 rv add [Hangup Source]{module [Volicemail Retrieve] not found}

192146.342 6 d added Hangup Source | module [Volicemail Retrieve] not found | ( 48 61 6e 67 75 70 20 53 6f 75 72 63 65 | 6d 6f 64 75 6c 65 20 5b 56 6f 6c 69 63 65 6d 61 69 6c 20 52 65 74 72 69 65 76 65 5d 20 6e 6f 74 20 66 6f 75 6e 64 | 8) id=1

192146.342 6 d added Hangup Source | module [Volicemail Retrieve] not found | ( 48 61 6e 67 75 70 20 53 6f 75 72 63 65 | 6d 6f 64 75 6c 65 20 5b 56 6f 6c 69 63 65 6d 61 69 6c 20 52 65 74 72 69 65 76 65 5d 20 6e 6f 74 20 66 6f 75 6e 64 | 16) id=1

192146.342 6 1 1 GoOnHoook_IssueDropCall start (hCall_crn=10000003, yLineStateAppPov=Disconnect_Pending)

192146.342 6 1 1 WriteToLogFiles_CurrScriptOnly begin

192146.342 6 1 1 WriteToLogFiles_DoWrite begin : strLogFnameLessSuffix=C:\TeleJoin_Com\Wildlife\Wildlife

192146.343 6 1 1 WriteToLogFiles_DoWrite : log subdirectory does not exist: C:\TeleJoin_Com\Wildlife\log

[SupportTeam]

Think there is a spelling error in the path expression. Looks like in script this is specified:

 

Volicemail Retrieve

 

it should be:

 

Voicemail Retrieve

[Guest u4910]

Thanks, fixed typo and all is well.

G'day.