Dialcard Hangup When Otherside Pickup Phone

[ronghuizhang]

Our customer reported a problem they experienced several times. He said, when he heard the ring and picked up and say 'Yo!' phone was hang up. I looked at the log file. In 0725tw.txt:

142332.515 005 TDX_CALLP CR_FAXTONE (called line was answered by a fax machine or a modem (PerfectCall Call Analysis only))

 

Is it because dialcard thinks it's an fax machine and hangup? Is there a way to avoid this mistake?

We are using VoiceGuid 6.0.3386, card is D/4PCI-U (I copied this from configuration manager. Hopefully it's correct).

Tow logfiles (0725vgm.txt and 0725tw.txt) segments are put to end of message.

 

Thanks

 

 

 

0725vgm.txt

 

141318.77 2 tw dtmf 6 (2,54,54)

141318.78 2 event 6, iCode=54 state=900

141318.78 2 LsAwaitingCalls 6

142010.75 0 sys cleanup Start

142010.75 0 sys cleanup End

142302.50 2 tw dtmf 7 (2,55,55)

142302.50 2 event 7, iCode=55 state=900

142302.50 2 LsAwaitingCalls 7

142302.73 2 tw dtmf 9 (2,57,57)

142302.73 2 event 9, iCode=57 state=900

142302.73 2 LsAwaitingCalls 9

142324.72 5 dial [1008,915708301274,1107251423,0,2359,MoTuWeThFrSaSu,[],1,c:\toa\callout\UGI_trial\1651152.wav,c:\toa\callout\UGI_trial\ugi_trial1.vgs,c:\toa\callout\UGI_trial\ugi_trial1.vgs,[PhoneNumberCalled]{915708301274}[TOAID]{100}[JOBID]{38}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830},29,0,5,c:\toa\callout\UGI_trial\ugi_fax.vgs,] (search started at 142324.72)

142324.72 5 dial DialOnLine start tel[915708301274] ann[c:\toa\callout\UGI_trial\1651152.wav] vgs[c:\toa\callout\UGI_trial\ugi_trial1.vgs] am[c:\toa\callout\UGI_trial\ugi_trial1.vgs] rv[[PhoneNumberCalled]{915708301274}[TOAID]{100}[JOBID]{38}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830}] cid[]

142324.72 0 dial callque update id=1008: NextCallTime=1107251428(7/25/2011 2:28:24 PM), RetriesLeft=-1

142324.73 5 rv clear all

142324.73 5 rv add [PhoneNumberCalled]{915708301274}

142324.73 5 rv add [TOAID]{100}

142324.73 5 rv add [JOBID]{38}

142324.73 5 rv add [FirstName]{Jeremy}

142324.73 5 rv add [LastName]{Boecker}

142324.73 5 rv add [Jobdesc]{Test Group}

142324.73 5 rv add [FillCount]{2}

142324.75 5 rv add [Token]{init}

142324.75 5 rv add [CallBackPhone]{6107365830}

142324.75 5 rv add [OutDial_ID]{1008}

142324.75 5 rv add [OutDial_OnNotConnected]{c:\toa\callout\UGI_trial\ugi_fax.vgs}

142324.75 5 rv add [OutDial_AnswerTimeout]{29}

142324.75 5 rv add [OutDial_RetriesLeft]{0}

142324.75 5 rv add [OutDial_PauseBetweenRetries]{5}

142324.75 5 dial making call tel[915708301274] ann[c:\toa\callout\UGI_trial\1651152.wav] vgs[c:\toa\callout\UGI_trial\ugi_trial1.vgs] am[c:\toa\callout\UGI_trial\ugi_trial1.vgs] OnHangup[C:\toa\callout\UGI_trial\ugi_onfinish.vgs] rv[[PhoneNumberCalled]{915708301274}[TOAID]{100}[JOBID]{38}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830}[OutDial_ID]{1008}[OutDial_OnNotConnected]{c:\toa\callout\UGI_trial\ugi_fax.vgs}[OutDial_AnswerTimeout]{29}[OutDial_RetriesLeft]{0}[OutDial_PauseBetweenRetries]{5}]

142324.75 5 script interpretor: VgMulti v6.0.3386

142324.77 5 state Dialing 915708301274

142324.77 5 lineMakeCall=>[]

142324.77 5 timer set 39 EV_TIMEOUT_MAKECALL_NORESPONSE

142325.31 5 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

142325.31 5 event TDX_SETHOOK, iCode=135 state=5200

142325.31 5 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

142332.50 5 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

142332.50 5 event FAX, iCode=134 state=5200

142332.50 5 LsWaitAfterDialingOut : 134,FAX,191,0,0,DE_TONEON,FAX,

142332.52 5 event TDX_CST, iCode=134 state=5200

142332.52 5 LsWaitAfterDialingOut : 134,TDX_CST,191,0,0,DE_TONEON,FAX,

142332.52 5 tw DialogicEvent 133,TDX_CALLP,18,0,0,CR_FAXTONE,,

142332.52 5 event CR_FAXTONE, iCode=133 state=5200

142332.52 5 LsWaitAfterDialingOut : 133,CR_FAXTONE,18,0,0,,,

142332.52 5 event TDX_CALLP, iCode=133 state=5200

142332.52 5 LsWaitAfterDialingOut : 133,TDX_CALLP,18,0,0,CR_FAXTONE,,

142332.52 5 DialoutProcessFailedDial start sCalledFrom=[LsWaitAfterDialingOut-CR_FAXTONE] RetriesLeft=0

142332.56 5 rvns add [OutDial_Result]{Uncontactable_FaxAnswer}

142332.56 5 timer clear bForceClear=False

142332.56 5 OnNotConnected unknown app [c:\toa\callout\UGI_trial\ugi_fax.vgs]

142332.56 5 dial no escalation info

142332.56 5 HangupCall start (CR_FAXTONE in LsWaitAfterDialingOut)

142332.56 5 rv add [Hangup Time]{7/25/2011 2:23:32 PM}

142332.56 5 state Hanging up call... [CR_FAXTONE in LsWaitAfterDialingOut]

142332.56 5 HangupCall_Common hCall=0

142332.58 5 play PlayStop ok

142332.58 5 timer set 1 EV_TIMEOUT_DOLINEDROP

142332.58 5 state Waiting for a call...

142332.58 5 fnHangupCall end

142332.58 5 tw DialogicEvent 134,TDX_CST,65535,0,0,DE_LCON,,

142332.58 5 event TDX_CST, iCode=134 state=900

142332.58 5 LsAwaitingCalls EV_UNKNOWN_134

142333.56 5 timer fired EV_TIMEOUT_DOLINEDROP

142333.56 5 event EV_TIMEOUT_DOLINEDROP, iCode=9102 state=900

142333.56 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

142333.61 5 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

142333.61 5 event TDX_SETHOOK, iCode=135 state=900

142333.61 5 LsAwaitingCalls EV_UNKNOWN_135

142333.61 5 event callstate IDLE 5 1,0,0

142333.61 5 WorkingMode@Idle=

142333.61 5 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

142333.61 5 timer clear bForceClear=True

142333.61 5 LineState(iLineId).iVgsIdx = 0

142333.61 5 timer set 0.3 EV_TIMEOUT_TIMETOREINITLINE

142333.89 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

142333.89 5 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

142333.89 5 init atidle reinit : start

142333.89 5 init atidle reinit iConferenceOtherLegLid=-1

142333.89 5 init atidle reinit : reset all LineState variables

142333.89 5 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

142333.89 5 state Waiting for a call...

142336.08 5 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

142336.08 5 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

142336.08 5 setting iDialoutReadyToDialout = 1

142644.78 5 dial [1009,915705924815,1107251426,0,2359,MoTuWeThFrSaSu,[],1,c:\toa\callout\UGI_trial\1651152.wav,c:\toa\callout\UGI_trial\ugi_trial1.vgs,c:\toa\callout\UGI_trial\ugi_trial1.vgs,[PhoneNumberCalled]{915705924815}[TOAID]{100}[JOBID]{38}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830},29,0,5,c:\toa\callout\UGI_trial\ugi_fax.vgs,] (search started at 142644.78)

142644.78 5 dial DialOnLine start tel[915705924815] ann[c:\toa\callout\UGI_trial\1651152.wav] vgs[c:\toa\callout\UGI_trial\ugi_trial1.vgs] am[c:\toa\callout\UGI_trial\ugi_trial1.vgs] rv[[PhoneNumberCalled]{915705924815}[TOAID]{100}[JOBID]{38}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830}] cid[]

 

0725tw.txt:

 

142302.500 002 gc_GetMetaEvent returned. iDev=0, lEvtType=2, pEvtData=0x86, lEvtDataLen=89537744

142302.500 002 ev TDX_CST (CST Event Received)

142302.500 002 ev TDX_CST DE_DIGITS data=55 [7], iPlayControlsUsed=0, iRecControlsUsed=0

142302.500 002 te LINE_MONITORDIGITS(2, 0x2, 55|7, 55|7) (dwIdx=7441)

142302.734 002 gc_GetMetaEvent returned. iDev=0, lEvtType=2, pEvtData=0x86, lEvtDataLen=89537744

142302.734 002 ev TDX_CST (CST Event Received)

142302.734 002 ev TDX_CST DE_DIGITS data=57 [9], iPlayControlsUsed=0, iRecControlsUsed=0

142302.734 002 te LINE_MONITORDIGITS(2, 0x2, 57|9, 57|9) (dwIdx=7442)

142324.765 005 ocxfn LineMakeCall(linedev=5, hcall=0, 915708301274, callprog=DX_PAMDOPTEN, timeout=29, params:[0,0,cid=,]) chdev=5, dtidev=0

142324.765 005 makecall protocol is: non-ISDN

142324.765 route resources (dxxxB1C5) call

142324.765 dlgc scbus set DevType1 = LSI, sDlgcDevName=dxxxB1C5

142324.765 dlgc scbus dx_open1 dxxxB1C5 returned -1, dx_fileerrno gives 2

142324.765 dx_sethook(5, DX_OFFHOOK) ok

142325.312 005 gc_GetMetaEvent returned. iDev=0, lEvtType=5, pEvtData=0x87, lEvtDataLen=89537744

142325.312 005 ev TDX_SETHOOK (SetHook Completed)

142325.312 005 ocxev DoFireDialogic(dwIdx=7443, 5, 135, [TDX_SETHOOK], 0, 0, 0, [DX_OFFHOOK], [CALL_OUTBOUND], []) (dwIdx=7443)

142325.312 005 lAtdx_LineSt=0x10:RLS_RING| lAtdx_State=0x1:CS_IDLE

142325.312 005 loop current is present. RLS_LCSENSE flag not set.

142325.312 setting call progress tones according to [C:\Program Files\VoiceGuide\data\ConfigLine.xml] as hli->iReadTonesConfigFromConfigLineXml=1

142325.312 005 ocxev DoFireDialogic completed

142325.328 005 dlgc dx_deltones(5) returned ok (DelTones_SetTones_InitCallProgress)

142325.328 tone an id:FAX:191, f1:1100:110, cad:30:15:0:0, count:0

142325.328 tone description save hli=0x22d800, iToneUserID[0]=191 sToneUserName[0]=[FAX]

142325.328 tone an id:DISCONNECT_TAPI1 192 f1:620:200, f2:480:200, cad:30:10:20:10, count:3

142325.343 tone description save hli=0x22d800, iToneUserID[1]=192 sToneUserName[1]=[DISCONNECT_TAPI1]

142325.343 tone an id:DISCONNECT_TAPI2:193, f1:550:200, cad:30:10:20:10, count:3

142325.343 tone description save hli=0x22d800, iToneUserID[2]=193 sToneUserName[2]=[DISCONNECT_TAPI2]

142325.343 tone ch id:TID_DIAL_LCL:250, f1:340:40, f2:440:40, cad:100:0,0:0, count:1 (arridx=59)

142325.343 tone ch id:TID_DIAL_INTL:251, f1:340:40, f2:440:40, cad:100:0,0:0, count:1 (arridx=60)

142325.343 tone ch id:TID_DIAL_XTRA:252, f1:340:40, f2:440:40, cad:100:0,0:0, count:1 (arridx=61)

142325.343 tone ch id:TID_BUSY1:253, f1:500:200, f2:0:0, cad:55:40,55:40, count:4 (arridx=62)

142325.343 tone ch id:TID_RNGBK1:254, f1:438:138, f2:0:0, cad:130:105,400:200, count:1 (arridx=63)

142325.343 tone ch id:TID_BUSY2:255, f1:500:200, f2:525:175, cad:55:40,55:40, count:4 (arridx=64)

142325.343 tone ch id:TID_DISCONNECT:257, f1:500:200, f2:525:175, cad:55:40,55:40, count:4 (arridx=66)

142325.343 tone ch id:TID_FAX1:258, f1:2150:50, f2:0:0, cad:25:25,0:0, count:1 (arridx=67)

142325.343 tone ch id:TID_FAX2:259, f1:1100:50, f2:0:0, cad:25:25,0:0, count:1 (arridx=68)

142325.390 005 cp_init(5) returned ok (DelTones_SetTones_InitCallProgress)

142325.390 dx_dial([915708301274], with call progress) ok

142332.500 005 gc_GetMetaEvent returned. iDev=0, lEvtType=5, pEvtData=0x86, lEvtDataLen=196243440

142332.500 005 ev TDX_CST (CST Event Received)

142332.500 005 ev TDX_CST DE_TONEON cst_data=191

142332.500 005 tone description retrieve hli=0x22d800, iToneUserID[0]=191 sToneUserName[0]=[FAX]

142332.500 005 ocxev DoFireDialogic(dwIdx=7444, 5, 134, [TDX_CST], 191, 0, 0, [DE_TONEON], [FAX], []) (dwIdx=7444)

142332.515 005 gc_GetMetaEvent returned. iDev=0, lEvtType=5, pEvtData=0x85, lEvtDataLen=89537744

142332.515 005 ev TDX_CALLP (Call Progress Completed)

142332.515 005 TDX_CALLP CR_FAXTONE (called line was answered by a fax machine or a modem (PerfectCall Call Analysis only))

142332.515 005 ocxev DoFireDialogic completed

142332.515 005 ocxev DoFireDialogic(dwIdx=7445, 5, 133, [TDX_CALLP], 18, 0, 0, [CR_FAXTONE], [], []) (dwIdx=7445)

142332.515 005 gc_GetMetaEvent returned. iDev=0, lEvtType=5, pEvtData=0x86, lEvtDataLen=89537744

142332.515 005 ev TDX_CST (CST Event Received)

142332.515 005 ev TDX_CST DE_LCON data=65535

142332.578 005 ocxfn PlayStop(hLine=5, lPlayId=0(0x0), lParam1=0, lParam2=0, strParam1=, strParam2=)

142332.578 005 dx_stopch call in PlayStop

142332.578 005 dx_stopch 5 ok

142332.578 005 ocxev DoFireDialogic completed

142332.578 005 ocxev DoFireDialogic(dwIdx=7446, 5, 134, [TDX_CST], 65535, 0, 0, [DE_LCON], [], []) (dwIdx=7446)

142332.578 005 ocxev DoFireDialogic completed

142333.562 005 ocxfn LineDrop(sLineId=5, , lParam1=0, lParam2=0, strParam1=, strParam2=0)

142333.562 005 dx_sethook(5) call

142333.562 005 dx_sethook 5 DX_ONHOOK ok

142333.609 005 gc_GetMetaEvent returned. iDev=0, lEvtType=5, pEvtData=0x87, lEvtDataLen=89537744

142333.609 005 ev TDX_SETHOOK (SetHook Completed)

142333.609 005 ocxev DoFireDialogic(dwIdx=7447, 5, 135, [TDX_SETHOOK], 0, 0, 0, [DX_ONHOOK], [], []) (dwIdx=7447)

142333.609 005 ocxev DoFireDialogic completed

142333.609 005 te LINE_CALLSTATE(5, 0x5, 0x1, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_IDLE

142333.890 005 ocxfn RingsBeforeAnswer(lLineId=5, lRings=0, lParam1=0, strParam2=)

142335.562 005 lTimer_RingsIgnore_InGuardTimeAfterHangup=0

[SupportTeam]

Traces confirm that Dialogic card reported hearing a fax tone on the line.

 

142332.515 005 TDX_CALLP CR_FAXTONE (called line was answered by a fax machine or a modem (PerfectCall Call Analysis only))

 

Suggest you try increasing the 'cadence' count for the fax tone definition, to reduce the likelihood of this happening in the future.

 

Tone definitions settings can be changed in VoiceGuide's Configline.xml file.

 

You can also try effectively turning off the fax detection by changing the frequencies that the Dialogic card listens for to something that is unlikely to be detected (high frequency for long time and high cadence number) but that would result in actual fax answers not being detected.

 

Determining of call answer type based on frequencies is not a 100% reliable method, and sometimes the frequencies that are present in answering persons voice will match different tone definiton.