Modem Hangs

[Guest Claude]

My modem is hanging (that is hanging up AND not releasing the line) just before doing a record. Here is my trace log.

 

194909.33 0 [startRecord] Playing

194909.33 0 tts generate start[Please speak slowly and clearly to allow us to offer better accuracy. Once you are done recording, please press pound or stay on the line as you will be given a confirmation number.]

194909.55 0 tts generate end

194909.55 0 [startRecord] Playing (C:\Program Files\VoiceGuide\system\tts0.wav)

194909.59 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts0.wav]

194909.59 0 RunModule PLAY end

194919.92 0 Play End line[0] (id=220140)

194919.92 0 LsPlayMsg EV_PLAY_FINISHED

194919.92 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

194919.94 0 [AdRecord] Recording

194919.95 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\beep1.wav]

194920.20 0 Play End line[0] (id=230515)

194920.20 0 LsRecPlayBeep EV_PLAY_FINISHED

194925.22 0 RecSoundStart err[7]

194925.22 0 Hanging up call...

194925.23 0 RecSoundStop ok

194925.23 0 PlaySoundStop ok

194925.23 0 fnHangupCall end

194925.25 0 RecFile[C:\data\voicemail\1027194920_0_.wav]

194947.00 0 btn Hangup on line 0

194947.02 0 LsRecRecording EV_TIMEOUT_HANGUP

194947.02 0 Hanging up call...

194947.02 0 RecSoundStop ok

194947.02 0 PlaySoundStop ok

194947.03 0 fnHangupCall end

194947.03 0 tapi Reply 65723 0

194949.11 0 Hanging up call...(2)

194949.11 0 RecSoundStop ok

194949.11 0 PlaySoundStop ok

194949.11 0 fnHangupCall end

194949.13 0 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

194949.13 0 tapi Reply 65706 0

 

Any ideas. I have to reboot my computer to get it working again. I cannot shut down VG properly. Apart from this happening, the script I am developing is working well. I am using the trial version on a XP Home box with an ESS internal voice modem.

 

Thanks

[SupportTeam]

Many internal modems will not work well. Many of them are 'soft' modems and their voice drivers will cause the entire system to hang...

The only solution is to try another modem, or (better) buy a Dialogic card...

see:

http://voiceguide.com/forums/index.php?showtopic=135