Registration Problem With Virtual Pbx Using Voip

[brianlala]

I am using Axon Virtual PBX and try to register VG (HMP) to the Virtual PBX. VG service can be started successfully but i cannot see any registration message in my PBX log. It seems the registration process is failed. 0804.zip0804.zipWhen I look at the _ktTel.txt, I found the following error:

 

104346.803 4644 IPT_BOARD_COUNT = 1

104346.803 4644 gc_Start &gclib_start call

104349.350 4644 ERROR gc_start

104349.350 4644 2 StartDialogicGlobalCall returned -1

 

Please help~

Thank you very much.

 

Br,

Brian

[SupportTeam]

Looks like Dialogic HMP did not start properly on this system.

 

Probably best thing to do would be to first concentrate on getting HMP working properly.

 

Dialogic HMP installs some demo apps in it's \demo\ subdirectory.

Recommend that you try running the IpMediaServer.exe from the \demo\IpMediaServer\Release\ direcctory.

You will need to run it from the Command Prompt.

 

(or from the C:\ProgramData\Dialogic\HMP\demos\ sudirectory. C:\ProgramData may be a 'hidden' folder. Use Control Panel > Folder Options > View Tab > Select Show hidden folders.)

 

 

Then try to call into this system from another SIP phone or SIP softphone from another computer.

 

If HMP is working then you should be able to hear IpMediaServer answer and play the 'Main Menu' prompt.

 

Once you have HMP working then you can move onto starting the VoiceGuide service.

[SupportTeam]

A successful running of the IPMediaServer demo should look like this in the Command Prompt window:

 

C:\Program Files\Dialogic\HMP\demos\IPMediaServer\Release>ipmediaserver
************************************************************
*                                                          *
*  IP Media Server -  Media services over IP Demo Program. *
*             Copyright ⌐ 2003 Intel Corporation.          *
*                                                          *
************************************************************
DTMFMode inband
TxCoder[0]
                Capability: g711mulaw
                Type: 2
                Direction: 1
                Payload_type: 255
                FramesPerPacket: 20
                VAD: 0.
RxCoder[0]
                Capability: g711mulaw
                Type: 2
                Direction: 2
                Payload_type: 255
                FramesPerPacket: 20
                VAD: 0.


[info] CEventRouter::Init: Initializing channels...may take a few seconds!

<<Number of Fax (& Voice) boards found: 1 >>
<<Number of Voice (& Fax boards) found: 1 >>
<<Number of IPT boards found: 1>>
<<Number of IPM boards found: 1>>


Waiting for key:
        'Q' - to quit
CIPDevice::processEvent -> receive GCEV_UNBLOCKED on :N_iptB1T1:P_IP:M_ipmB1C1

IP: Process GCEV_OFFERED event in Null state
The protocol name is CALLPROTOCOL_SIP
IP:enter OFFERED state

IP: Process GCEV_EXTENSION in OFFERED state
GetExtensionCmpltInfo

IP: Process GCEV_ANSWERED in OFFERED state
IP:enter CONNECTED state
destination = 2, channelId = 0

CVoiceStateMachine::NullUsrconnected: process USR_CONNECTED in NULL state
CVoiceStateMachine::NullUsrconnected: play mainmenu
CVoiceStateMachine::ChangeState: MAIN_MENU state

IP: Process GCEV_DISCONNECTED in CONNECTED state
IP:enter DROPPING state
destination = 2, channelId = 0
CVoiceStateMachine::GeneralDisconnect: GeneralDisconnect
CVoiceStateMachine::ChangeState:  NULL state

IP: Process GCEV_DROPCALL in DROPPING state
IP:enter RELEASING state

IP: Process GCEV_RELEASECALL in RELEASING state
IP:enter NULL state

CVoiceStateMachine::NullImplementation: not implemented

 

The above shows startup and a call successfully answered by IPMediaServer demo.

[SupportTeam]

And attached the is the WireShark trace showing the SIP pacekt trace of successful call to HMPs IPMediaServer demo.

 

It shows call being answered by HMP and caller hanging up soon afterwards.

IPDemo_Capture.zip

[brianlala]

Thanks for your prompt reply!!!

 

I got IPT boards error when i run IPMediaServer.exe

How can I fix this problem???

C:\Program Files\Dialogic\HMP\demos\IPMediaServer\Release>IPMediaServer.exe

************************************************************

* *

* IP Media Server - Media services over IP Demo Program. *

* Copyright ?2003 Intel Corporation. *

* *

************************************************************

DTMFMode inband

TxCoder[0]

Capability: g711mulaw

Type: 2

Direction: 1

Payload_type: 255

FramesPerPacket: 20

VAD: 0.

RxCoder[0]

Capability: g711mulaw

Type: 2

Direction: 2

Payload_type: 255

FramesPerPacket: 20

VAD: 0.

 

 

[info] CEventRouter::Init: Initializing channels...may take a few seconds!

 

<<Number of Fax (& Voice) boards found: 2 >>

<<Number of Voice (& Fax boards) found: 2 >>

<<Number of IPT boards found: 1>>

Error: CIPTBoard::Init -> gc_OpenEx failed to get IPT board

handle for :N_iptB1:P_IP

Error: CIPModule::Init -> failed to initialize IPT board :N_iptB1:P_IP

<<Number of IPM boards found: 1>>

 

 

Waiting for key:

'Q' - to quit

 

 

Here is the screen cap. of Dialogic Configuration Manager

[SupportTeam]

Can you tell us more about your system?

CPU, version of Windows, are you using any visualization?

 

 

Further information about the system requirements is in the HMP Installation Guide: http://www.dialogic.com/manuals/hmp30win/release_install.pdf

[brianlala]

I am using WindowsXP sp3, Intel Core 2 CPU

 

 

I got this result now~ Is HMP installed properly?

 

C:\Program Files\Dialogic\HMP\demos\IPMediaServer\Release>IPMediaServer

************************************************************

* *

* IP Media Server - Media services over IP Demo Program. *

* Copyright ?2003 Intel Corporation. *

* *

************************************************************

DTMFMode inband

TxCoder[0]

Capability: g711mulaw

Type: 2

Direction: 1

Payload_type: 255

FramesPerPacket: 20

VAD: 0.

RxCoder[0]

Capability: g711mulaw

Type: 2

Direction: 2

Payload_type: 255

FramesPerPacket: 20

VAD: 0.

 

 

[info] CEventRouter::Init: Initializing channels...may take a few seconds!

 

<<Number of Fax (& Voice) boards found: 2 >>

<<Number of Voice (& Fax boards) found: 2 >>

<<Number of IPT boards found: 1>>

<<Number of IPM boards found: 1>>

 

 

Waiting for key:

'Q' - to quit

CIPDevice::processEvent -> receive GCEV_UNBLOCKED on :N_iptB1T1:P_IP:M_ipmB1C1

CIPDevice::processEvent -> receive GCEV_UNBLOCKED on :N_iptB1T2:P_IP:M_ipmB1C2

[SupportTeam]

That looks much better. Did you reinstall HMP using an 'Administrator' account? Or did you make some other changes?

[brianlala]

Originally, my virtual PBX and VG are installed in the same computer. Once I move the virtual PBX to another PC, VG can register to the PBX successfully!!!

 

Thank you for your help~

 

Br,

Brian

[SupportTeam]

OK, so looks like HMP was not starting up as another application was using the SIP port already.

 

Thanks for letting us know that's sorted out, please let us know if there are any other issues that you encounter in future.

[shimmer]

I have a server and I run voiceguide on it using port 5060 and I also run 3CX TELEPHONE SYSTEM IP PBX AND RUN IT ON PORT 5062. It took me about a month router needs 1 to 1 Nat programming to assign a outside static ip to each network card on my server and it rock's