Oracle Odbc Connection String And Service Stop Issue

[cargoms]

Dear Support Officer

 

We are testing the function of version 7

we face 2 issues at the moment

 

It is windows 7 Professional 32 bit

#1

When we try to stop the service. it give error message

#2

We try to connect to oracle 10g, using microsoft ODBC for oracle, but give error, is there any specific connection string or any setup/format

to follow ?

 

Thanks

Cargo MS

0810_1654_vgEngine.txt

[SupportTeam]

Not sure why the errors would be encountered at service stop time. Does the user logged on at the time have Administrator privileges?

 

Regarding database connectivity, are you able to confirm from the Windows ODBC Data source Administrator that the ODBC connection works?

 

Would you be able to use an Oracle ADO.NET provider instead?

 

(NB. please .ZIP up any traces before posting them)

[cargoms]

Dear Support Officer

 

Thanks for your reply, let me zip up and send again,

while, for the database connection, is there any sample Oracle ADO Connection String to test with ?

 

Thanks

Cargo MS

[SupportTeam]

The Data Provider that you download and install should have some information as to what format connection strings should be used with it.

[SupportTeam]

The error message with stopping of services will appear if the currently logged in user does not have permissions to start/stop that service.

 

A workaround would be to start/stop the service using Control Panel -> Administratove Tools -> Services applet.

Then stop/start the "VoiceGuide IVR" service.

[SupportTeam]

The ability of the icon tray app to starat/stop services may be affected by how the VoiceGuide software was installed.

 

When installing ensure that you use Right Click and select "Run as Administrator".

[cargoms]

Support Officer

 

We reinstall using run as admin, also no good luck, but it can use services to start and stop.

I attach the new full log for your review, the same problem with Oracle connection string, possible to provide some working sample ?

 

Thanks

Cargo MS

log-0825.zip

[SupportTeam]

Have you tried using the and ADO.NET Data Provider for Oracle instead of using ODBC?

[cargoms]

Dear Support Team

 

We already resolve the Oracle Connection Problem, the only thing left is

the stop service issue, we use run as admin to install, same result.

 

Thanks very much

 

Cargo MS

[SupportTeam]

To use the VoiceGuide Service Monitor in current version of VG under Win7 you need to be logged in as Administrator. Not a a user that 'is part of Administrators group' - the actual Administrator.

 

To enable the Administrator account:

Start-> Computer -> RightClick -> Manage -> Local Users and Groups -> Users -> Administrator

Uncheck the "Account is disabled" entry

 

From http://www.voiceguide.com/vghelp/source/html/install_v7_dialogichmp.htm:

If not running as Administrator then you will not be able to stop and start the VoiceGuide service using the VoiceGuide Service Monitor applet from the icon tray.

To stop/start the VoiceGuide IVR service you will need to go to Control Panel -> System and Security -> Administrative tools -> Services

 

 

We already resolve the Oracle Connection Problem,

Are you continuing to use the ODBC driver? If yes then what did you need to do to fix the connection?

[cargoms]

To resolve OCBC issue, we install Oracle Driver for ODBC

[cargoms]

We have a new problem

 

We are going to activate the license, but when we launch license manager only show this

 

ktTelDialogicSR60vista.dll:

 

Any way to get the key/id ?

 

Cargo MS

[SupportTeam]

Have you tried to run the License Manager 'As Administrator' ?

 

We can see in previously posted traces that your Dialogic card's serial number is GM519082, so you can just include that in the online order form.