Caller Hang Up Detection

[Guest nmvarnitski]

Hello,

 

may be a sily question, but... how do I detect that the caller hanged up? Right now my application just keep playing until I manually shut it down.

 

Thanks

[SupportTeam]

When a modem or telephony card detects that a 'busy' tone sequence is playing on the line it will inform VoiceGuide that a call has disconnected.

 

Some modems are not very good at detecting these tones - that is why it is important to design yor script in such a way that if there is no input from a caller the script will hang up eventually.

 

Dialogic cards are quite reliable at detecting the busy tone.

 

If using a T1 or E1 based digital system the telco network informs VoiceGuide when a call completes - there is no need to detect busy tones then...