Hold Music

[Guest Henry]

How can I get VG to play music (.wav file) while it's dialing for a three-way announced conference call. I'd like it to be able to play the music from when the transfer call module starts until the 3rd party accepts the call (or rejects it). Thanks.

[SupportTeam]

Its the telco that needs to play this music - when starting the 3 way transfer VoiceGuide tells the telco to put the call on hold and then telco switch can start listening to VoiceGuide dialing the 3rd party number... after 3rd party answers VoiceGuide will need to play the announcement to the 3rd party.

 

All this time the original caller is on hold at telco switch. Some telcos play on -hold music and some don't - if yours doesn't you should contact them and ask them to..