rockymalik Report post Posted 09/20/2011 12:23 PM Customer is dialing toll free number which is mapped to isdn pri. i received a compliant from customer that DTMF was not passing when tried from mobile. We have avaya setup for the configuration at our end, Is there any way out to capture the dtmf traces ??? Share this post Link to post
SupportTeam Report post Posted 09/20/2011 12:29 PM Are you using VoiceGuide IVR software on this system? It is possible to get the relevant trace in VoiceGuide. Share this post Link to post
rockymalik Report post Posted 09/20/2011 01:35 PM no is it possible to take traces whether customer has entered DTMF tone or not ?? Share this post Link to post
SupportTeam Report post Posted 09/20/2011 08:36 PM It is possible to get these traces if you are using VoiceGuide software. Share this post Link to post
