Get Runitme 429 - Activex Component Could Not...

[Guest Ricardo Martinez]

Get Runitme 429 - ActiveX Component could not create object. I tried re-installing but it didn't work. Please help! I've searched the internet for hours to find a program like this and now it doens't work!! lol, Please help!

[SupportTeam]

Which version of VoiceGuide did you install and what install option did you select (TAPI or Dialogic)

 

Does this error message appear when you try starting all the various components of VG or just some of the .exe's ?

[Guest Ricardo Martinez]

It works now, just needed a restart. But now I'm having another problem. Every time I load a script in VoiceGuide that I saved in the script designer, it stops responding. Then when I load the script in the script designer, script designer crashes also! Please help, I really need the help!

[SupportTeam]

very time I load a script in VoiceGuide that I saved in the script designer, it stops responding.

By "stops responding" do you mean that it does not answer any more calls? Do you use the VG Config Manager to specify which scripts can be used or do you start eh script using the "Start" button in Script designer or something else?

 

Can you post the script that causes the script designer to crash...

(we have not seen script designer crash before when just loading a script...)

 

Which version of VG are you using?

[Guest Ricardo Martinez]

Version=5.0
DefaultModuleDisplayHeight=
StartModule=Start
RunAtHangup=
StartWithoutAnswer=0
CtmAsiName=

[Start]
Type=Play
DispSize=69
Txt=For digx Press 1\
For Martinez Press 2
PlayFile1=H:\My Documents\CallAttendant\digx\ChooseDigxorMartinez.wav
Replay=2,5
strTtsText=
on {2} goto [Family Mailbox]
on {1} goto [Welcome to digx]

Position=254,0

[Family Mailbox]
Type=Play
DispSize=69
Txt=Choose a Family Mailbox
PlayFile1=H:\My Documents\CallAttendant\digx\Family.wav
Replay=2,5
strTtsText=
on {1} goto [Voicemail Box 0003]
on {3} goto [Voicemail Box 0002]
on {2} goto [Voicemail Box 0001]

Position=15,92

[Welcome to digx]
Type=Play
DispSize=69
Txt=Choose Options Now::
PlayFile1=H:\My Documents\CallAttendant\digx\Welcometodigx-chooseoptions.wav
Replay=2,5
strTtsText=
on {timeout 3} goto [Play 4]
on {8} goto [Digx en Espanol]

Position=598,95

[Play 4]
Type=Play
DispSize=69
Txt=Play a sound file, then await a response...
PlayFile1=H:\My Documents\CallAttendant\digx\Welcometodigx-Menu1.wav
Replay=2,5
strTtsText=
on {*} goto [Start]
on {9} goto [Play 4]
on {1} goto [TransferToSales]
on {2} goto [TransferToTech]
on {3} goto [TransferToStore]
on {0} goto [TransferToRep]

Position=592,178

[Digx en Espanol]
Type=Play
DispSize=69
Txt=Play a sound file, then await a response...
Replay=2,5
strTtsText=

Position=843,106

[TransferToSales]
Type=Play
DispSize=69
Txt=Play a sound file, then await a response...
PlayFile1=H:\My Documents\CallAttendant\digx\PleaseHoldForCustRep.wav
Replay=2,5
strTtsText=
on {timeout 0} goto [Put On Hold for Sales]

Position=243,307

[TransferToTech]
Type=Play
DispSize=69
Txt=Play a sound file, then await a response...
PlayFile1=H:\My Documents\CallAttendant\digx\PleaseHoldForCustRep.wav
Replay=2,5
strTtsText=
on {timeout 1} goto [Put On Hold for Tech]

Position=364,409

[TransferToStore]
Type=Play
DispSize=69
Txt=Play a sound file, then await a response...
PlayFile1=H:\My Documents\CallAttendant\digx\PleaseHoldForCustRep.wav
Replay=2,5
strTtsText=
on {timeout 1} goto [Put On Hold for Store]

Position=464,498

[TransferToRep]
Type=Play
DispSize=69
Txt=Play a sound file, then await a response...
Replay=2,5
strTtsText=
on {timeout 1} goto [Put On Hold for Rep]

Position=543,594

[Put On Hold for Store]
Type=Run VB Script
DispSize=69
Txt=Run a VB Script.
VbsWait=1
VbScript=MsgBox "Call for Store!"VbsHoldPlay=Hold\1.wav, Hold\2.wav, Hold\3.wav, Hold\4.wav, Hold\5.wav, Hold\6.wav, Hold\7.wav, Hold\8.wav, Hold\9.wav,
on {success} goto [End Call]

Position=733,494

[Put On Hold for Tech]
Type=Run VB Script
DispSize=69
Txt=Run a VB Script.
VbsWait=1
VbScript=MsgBox "Call for Tech!"VbsHoldPlay=Hold\1.wav, Hold\2.wav, Hold\3.wav, Hold\4.wav, Hold\5.wav, Hold\6.wav, Hold\7.wav, Hold\8.wav, Hold\9.wav,
on {success} goto [End Call]

Position=731,409

[Put On Hold for Rep]
Type=Run VB Script
DispSize=69
Txt=Run a VB Script.
VbsWait=1
VbScript=MsgBox "Call for Rep!"VbsHoldPlay=Hold\1.wav, Hold\2.wav, Hold\3.wav, Hold\4.wav, Hold\5.wav, Hold\6.wav, Hold\7.wav, Hold\8.wav, Hold\9.wav,
on {success} goto [End Call]

Position=733,595

[Put On Hold for Sales]
Type=Run VB Script
DispSize=69
Txt=Run a VB Script.
VbsWait=1
VbScript=MsgBox "Call for Sales!"VbsHoldPlay=Hold\1.wav, Hold\2.wav, Hold\3.wav, Hold\4.wav, Hold\5.wav, Hold\6.wav, Hold\7.wav, Hold\8.wav, Hold\9.wav,
on {success} goto [End Call]

Position=726,308

[End Call]
Type=Hangup the Call
DispSize=69
Txt=The call was answered

Position=937,445

 

Save that to a *.vgs file in notepad and you should have the script.

 

I am using the latest version. I downloaded it the day before yesterday.

 

By "stops responding" I mean it crashes. When I click on it Windows XP says the program has stopped responding and if I want to end it. It happens right when the program starts. It doesn't happen with any of the sample scripts. Also when I try to open it in the script designer I also get the same thing. Windows XP tells me the program stopped responding and asks if I want to end it.

 

Thanks for the help!

[Guest Ricardo Martinez]

I just realized that the difference between the samples and my scripts is that the samples are Version=4.5 and mines are 5.0 (notice at top of script)

 

Is there anyway I can change the version it's being saved as?

[SupportTeam]

We have found the problem - looks like here is a bug in the way VB Script modules are saved by the VG Script Designer which is on your system...

 

parts of the script look like this:

VbScript=MsgBox "Call for Store!"VbsHoldPlay=Hold\1.wav, Hold\2.wav, Hold\3.wav, Hold\4.wav, Hold\5.wav, Hold\6.wav, Hold\7.wav, Hold\8.wav, Hold\9.wav,

on {success} goto [End Call]

but they should look like this:

VbScript=MsgBox "Call for Store!"

VbsHoldPlay=Hold\1.wav, Hold\2.wav, Hold\3.wav, Hold\4.wav, Hold\5.wav, Hold\6.wav, Hold\7.wav, Hold\8.wav, Hold\9.wav,

on {success} goto [End Call]

 

Please update your installation with the attached VGGSD.EXE, and open the script again - you will need to fix up your VB Script modules before being able to use your script...

 

This new VGGSD.EXE will be part of the release v5.1.3 onwards.

VgGsd.zip

[Guest Ricardo Martinez]

OK, I did what you told me but now when I call it says please check the file format. Could not play file. What does that mean?

[SupportTeam]

What format are the sound files recorded in?

 

From VG Help file:

 

Windows Voice Modem Wave driver can only support sound files in the following format PCM 8000Hz, 16bit, Mono. When using Voice modems all sound files must be recorded in the above format.

 

Dialogic Wave driver prefers sound files in the following format PCM 11025Hz, 8bit, Mono. When using a Dialogic card, all sound files should be recorded in the above format.

[Guest Ricardo Martinez]

Wow, lol I posted that just 3 minutes ago and I got a response!

 

THat was probably the problem. I'll convert them now. If I get the problem again, I'll let you know. THanks!

 

By the way, consider me joining the development team please. I'm not in it for the money. I just want something to practice with, thanks!