Vg Overides Selcted Wav And Plays Standard Wav

[Guest Patrick Hurrelmann]

Hi, I got the following problem in my IVR application:

 

I have a module where VG asks the caller to enter any number ending with #.

First it plays an german wav which says what to enter and then it starts getting the numbers. This works great. But after getting the numbers it does not play the selected german wav, but the internal standard english one. very strange is that it replays the german numbers (english are replaced by german sound files) and not the english ones. this makes no sense. i don't get na error message in the log. it just overrides the selcted wav. first it worked but after some additional scripting (without changing this part of the script) it doesn't play it at all.

 

i added the log file below.

 

 

58578 9 tapie linedevstate 2048 0 0
58593 9 tapie callstate OFFERING 66373 0 4
58593 9 Answer the call
58593 9 lineAnswer(66373) => 66390
58609 9 Lev_CallerID [06233811057,]
58609 9 tapie callinfo CALLEDID
58609 9 tapie callinfo ORIGIN
58609 9 tapie ring 0
58640 9 tapie callstate CONNECTED 66373,1,0
58640 9 WorkingModeTAPI=
58656 9 WorkingModeScript=
58687 9 tapi  Reply 66390 0
58687 9 tapie callinfo MONITORMODES
58687 9 TimeoutClear
58687 9 [getNum] Number Input
58687 9 [getNum] Playing (DEwillkommenundeingabe.wav)
58703 9 PlaySoundStart ok [C:\Programme\VoiceGuide\Scripts\AX4\DEwillkommenundeingabe.wav]
58703 9 TimeoutClear
58734 9 wa(9479,65868700)
58750 9 tapie callinfo MONITORMODES
58765 9 tapie callinfo MONITORMODES
60890 9 tapie monitordigits 49 2
60906 9 LsGetNbrsPlayWelcMsg [1]
60968 9 PlaySoundStop ok
60968 9 [getNum] Number Input 1
60968 9 TimeoutSet 6 EV_TIMEOUT_ENTERDATA
61484 9 tapie monitordigits 50 2
61484 9 LsGetNbrsRxDigits [2]
61484 9 LsGetNbrsRxDigits [12]
61484 9 [getNum] Number Input 12
61500 9 TimeoutSet 6 EV_TIMEOUT_ENTERDATA
62093 9 tapie monitordigits 51 2
62109 9 LsGetNbrsRxDigits [3]
62109 9 LsGetNbrsRxDigits [123]
62109 9 [getNum] Number Input 123
62109 9 TimeoutSet 6 EV_TIMEOUT_ENTERDATA
62718 9 tapie monitordigits 52 2
62718 9 LsGetNbrsRxDigits [4]
62718 9 LsGetNbrsRxDigits [1234]
62718 9 [getNum] Number Input 1234
62718 9 TimeoutSet 6 EV_TIMEOUT_ENTERDATA
63390 9 tapie monitordigits 53 2
63406 9 LsGetNbrsRxDigits [5]
63421 9 LsGetNbrsRxDigits [12345]
63421 9 [getNum] Number Input 12345
63421 9 TimeoutSet 6 EV_TIMEOUT_ENTERDATA
64000 9 tapie monitordigits 54 2
64015 9 LsGetNbrsRxDigits [6]
64031 9 LsGetNbrsRxDigits [123456]
64062 9 [getNum] Number Input 123456
64062 9 TimeoutSet 6 EV_TIMEOUT_ENTERDATA
64625 9 tapie monitordigits 35 2
64625 9 LsGetNbrsRxDigits [#]
64625 9 TimeoutClear
64625 9 fn    PlaySoundStartNumbers C:\Programme\VoiceGuide\system\voice\GetNbrsConfirmIntro.wav, C:\Programme\VoiceGuide\system\voice\GetNbrsConfirmMenu.wav, 123456, Digits
64625 9 twcal PlaySayNumber C:\Programme\VoiceGuide\system\voice\GetNbrsConfirmIntro.wav, C:\Programme\VoiceGuide\system\voice\GetNbrsConfirmMenu.wav, 123456, , 1
64640 9 PlaySoundStartNumbers ok
64640 9 TimeoutClear

[Guest Patrick Hurrelmann]

i overwrote the exsitant english waves with recorded german ones...

only now it plays the german.

 

but i got an additional problem. i'm using the mail module to send a mail if an odbc connection failed due to server error. it sends the mail to outlook2000. now outlook asks to accept the mail from a third party programm. i have to click yes or now EVERTIME the mail is sent. how can i configure outlook to let the mails from voiceguide pass through? i searched the net for hours now and didn't find any solution.

 

thx for help

[SupportTeam]

I think that confirmation dialog can be turned off in Outlook... not too sure where though...

 

Can you connect directly to your SMTP server and select in your Send Email module to send mail directly to it?

[Guest Patrick Hurrelmann]

when i selct direct smtp...

 

it still sends via outlook :/

 

but sending direct via smtp would be the best solution. sendmail is running on a other server in our test environment.

[SupportTeam]

Could you please post here a trace capturing the sending of the email.

When SMTP sending option is selected in the module it should use that method...

[Guest Patrick Hurrelmann]

i just updated to 4.8.51

 

now it doesn't play the soundfiles anymore. it claims to play them, but nothing is hearable on the phone. after that it tries to play files from system\voicedlgc but this directory doesn't exist.

 

do i need to do a fresh install?

 

i just installed 4.8.45 over 4.8.7 (<- ?) and added hotfix 4.8.51

[Guest Patrick Hurrelmann]

ok... now i'm happy!

 

just deinstalled and made a fresh install...

 

now all my problems are blown away

 

it plays the german file it should...

it sends mails via smtp!

 

god damn i love your software!

 

but i'm still missing 2 features

1. running as nt-service

2. starting scripts within a script

 

after that it would be THE killer-application

[Guest Sarah]

I have just upgraded to version 4.9 and now when I ask for a number to be entered followed by a # key, it ignores the sound files that I have selected for it to play and plays the default files (which don't even have the same name). The text from my event log is as follows:

 

[C:\VoiceGuide\Scripts\Randomisation\studio voice files\DoB.wav]

07781 5 tapie monitordigits 50 2

07781 5 LsGetNbrsPlayWelcMsg [2]

07843 5 PlaySoundStop ok

07859 5 [PPROMMDOB] Number Input 2

08000 5 tapie monitordigits 50 2

08000 5 LsGetNbrsRxDigits [2]

08015 5 [PPROMMDOB] Number Input 22

08265 5 tapie monitordigits 48 2

08281 5 LsGetNbrsRxDigits [0]

08281 5 [PPROMMDOB] Number Input 220

08828 5 tapie monitordigits 51 2

08843 5 LsGetNbrsRxDigits [3]

08859 5 [PPROMMDOB] Number Input 2203

09156 5 tapie monitordigits 54 2

09171 5 LsGetNbrsRxDigits [6]

09171 5 [PPROMMDOB] Number Input 22036

09421 5 tapie monitordigits 49 2

09421 5 LsGetNbrsRxDigits [1]

09437 5 [PPROMMDOB] Number Input 220361

09437 5 fn PlaySoundStartNumbers C:\VoiceGuide\system\voicedlgc\GetNbrsConfirmIntro.wav, C:\VoiceGuide\system\voicedlgc\GetNbrsConfirmMenu.wav, 220361, Digits

09453 5 twcal PlaySayNumber C:\VoiceGuide\system\voicedlgc\GetNbrsConfirmIntro.wav, C:\VoiceGuide\system\voicedlgc\GetNbrsConfirmMenu.wav, 220361, , 1

09484 5 PlaySoundStartNumbers ok

12093 5 tapie monitordigits 49 2

12093 5 LsGetNbrsPlayConfirm [1]

12156 5 PlaySoundStop ok

 

 

Please can you give me an idea as to why this has happened and how I can fix it. I have many calls to the selected voice files, and I don't want to have to change them all.

[SupportTeam]

Can you plz post the script wich you are using?