Error Playing File.

[Guest RobG]

My script calls the VoiceMail script to record a message. On Return it should play another voice module. Instead I get an error that says I should check the format of the file. The format is correct for my situation (8000, 16-bit, mono).

 

I believe the error is shown in the log as err=[7]:

 

11948 0 Play Start line[0] err=[7] file[C:\Documents and Settings\Robert\My Documents\Sound Files\Option3B.wav]

 

How do I determine the meaning of err=[7]?

 

Here is the pertinate part of the error log:

 

06340 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\beep1.wav]
06350 0 TimeoutClear
06360 0 wa(428,60629000)
06781 0 Play End line[0] (id=606290)
06781 0 LsVmLm_PlayWelc_Beep EV_PLAY_FINISHED
06811 0 RecSoundStart file[C:\Program Files\VoiceGuide\data\VmSave<!--POST BOX-->01_0224141801_1_0_.wav] ok
06811 0 TimeoutSet 60 EV_TIMEOUT_RECMAXTIME
06821 0 [0001] Recording Message
11858 0 tapie monitordigits 48 2
11868 0 LsVmLm_Rec [0]
11868 0 TimeoutSet 2 EV_REC_FINISHED
11878 0 RecSoundStopTruncBytes ok
11898 0 LsVmLm_Rec EV_REC_FINISHED
11898 0 TimeoutClear
11908 0 TimeoutClear
11918 0 [Name/Addr Verification] Playing
11918 0 [Name/Addr Verification] Playing (C:\Documents and Settings\Robert\My Documents\Sound Files\Option3B.wav)
11948 0 Play Start line[0] err=[7] file[C:\Documents and Settings\Robert\My Documents\Sound Files\Option3B.wav]
12199 0 TimeoutClear
12199 0 RunModule PLAY end
12209 0 wa(4401,61192800)
15624 0 tapie monitordigits 57 2
15634 0 LsPlayMsg [9]
16605 0 Play End line[0] (id=611928)
16615 0 LsPlayMsg EV_PLAY_FINISHED
16615 0 TimeoutSet 10 EV_TIMEOUT_HANGUP
16625 0 TimeoutSet 10 EV_TIMEOUT_HANGUP
26549 0 Timer fired 0, 9001
26559 0 LsPlayMsgFinished EV_TIMEOUT_HANGUP
26559 0 PlaySoundStop ok
26569 0 Hanging up call...
26569 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP
26579 0 PlaySoundStop ok
26579 0 HangupCall lineDrop(0, 0) =>5 (5)
26589 0 fnHangupCall end

[SupportTeam]

Which version of VoiceGuide are you using?

 

An older version of VoiceGuide did have a bug when returning from Voicemail system back to script - please upgrade to current version and see if this fixes your issue.

You will need to unustall your current verson and download and install the full intall from our WWW.

 

(any registration codes will still work)

 

BTW: did you insert: <!--POST BOX--> in the trace or was it there already?

[Guest Guest]

Downloaded latest version and it worked ok. (Just did an install, not an uninstall/install... Do think that was big mistake?).

 

The <!--POST BOX--> was in the trace, I did not add anything to the trace output.

[SupportTeam]

In principle we recommend uninstalling first before installing a new version, but we have not come across problems when just installing a new version over the previous one.

 

Glad to hear its all working ok for you now...