Script not working

[bon420ph]

Hi! i have a Dialogic card D/600SC-2E1 running in Windows 2000 server then i installed the Voiceguide 5.1.3 and follow the instructions from the website. However, i am having problems using the script designer it seems that my voicemail design is not working.. can you give me a sample for a voicemail script and what else should i do to make it work. Or can you give a sample script just to test if it is working or not.

 

 

Thanks,

Bon

[SupportTeam]

Have you had a look at the "Voicemail Server" sample script?

 

If you can post the script which you are using along with a description of what you are trying to achieve we can have a look at it and advise how the script should be set up...

[bon420ph]

I tried using the voicemail sample script same problem occur. I'll show you the event log.....

 

 

45031 5 tapie linedevstate 2048 0 0

45109 5 tapie callstate OFFERING 66220 0 4

45140 5 Lev_CallerID [8421,]

45140 5 Lev_CallerID [8421,]

45140 5 tapie callinfo CALLEDID

45140 5 tapie callinfo ORIGIN

45140 5 tapie ring 0

51031 5 tapie ring 2

51046 5 Answer the call

51062 5 lineAnswer(66220) => 66203

56765 5 tapie callstate DISCONNECTED 66220,0,0

56781 5 ERROR 4.9.0 Unknown State [0]

56796 5 PlaySoundStop ok

56812 5 HangupCall called from []

56812 5 Hanging up call...

56812 5 PlaySoundStop ok

56843 5 Waiting for a call...

56859 5 fnHangupCall end

56859 5 tapi Reply 66203 0

56859 5 tapie linedevstate 2048 0 0

56875 5 tapie callstate IDLE 66220 0 0

56875 5 WorkingMode@Idle=

56890 5 LineState(iLineId).iVgsIdx = 0

56906 5 set EV_TIMEOUT_TIMETOREINITLINE 1

56937 5 set EV_TIMEOUT_TIMETOREINITLINE 2

56937 5 tapi Reply 66186 0

57953 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

57953 5 ReinitTelephony due to IDLE start

58000 5 tapic lineDeallocateCall(MainCall:66220) 0

58203 5 lineOpen(5) => 0

58218 5 Waiting for a call...

58218 5 lineOpen(5)LineHandle=66169

Script.doc

[bon420ph]

By the way im using Dialogic ph_r2_i protocol and our Pabx is Nortel Option 61 release 23.

 

 

 

Thanks,

Bon

Dialogic_TSP.doc

Edited 11/13/2003 03:22 AM by bon420ph

[SupportTeam]

Can you answer calls on this system using Dialogic’s TALKER32 Sample App?

 

Can you use any other (non-TAPI) Dialogic app to answer calls on this system?

[bon420ph]

I tried using Dialogic’s TALKER32 Sample App...

 

LINE INFO

 

Total calls = 1,

dwNumOpens = 1,

dwOpenMediaModes = 12,

dwNumActiveCalls = 1

dwNumOnHoldCalls = 0,

dwNumOnHoldPendCalls = 0,

dwLineFeatures = 17

, dwDevStatusFlags = INSERVICE

LCD DISPLAY -- message length = 80

69 61 6c 6f 67 69 63 20 44 34 31 20 53 65 72 76 69 63 65 20 50 72 6f 76 69 64 65 72 0 0 34 0 31 0 20 0 53 0 65 0 72 0 76 0 69 0 63 0 65 0 20 0 50 0 72 0 6f 0 76 0 69 0 64 0 65 0 72 0 0 0 0 0 74 61 70 69 2f 6c 69 6e

LED INDICATOR -- message length = 111

6f 6c 3d 70 68 5f 72 32 5f 69 0 0 42 0 31 0 54 0 32 0 39 0 29 0 2c 0 20 0 70 0 72 0 6f 0 74 0 6f 0 63 0 6f 0 6c 0 3d 0 70 0 68 0 5f 0 72 0 32 0 5f 0 69 0 0 0 0 0 3a 0 0 0 ff ff ff ff 30 0 0 0 ff ff ff ff ff 49 3e 32 67 be cd d3 45 38 3c 38 d3 c1 c9 97 92 5b 20 25 1c 19 19 28 e7 30 26 ff af b8 e7

 

 

Do i need to have a sound card installed on my server?

 

Thanks,

Bon

[SupportTeam]

Can you receive calls on this system when using any of the other Dialogic sample apps (or any other apps).

If yes then which app did you test with?

[bon420ph]

How do i know that i can receive calls from Dialogic’s TALKER32 Sample App? i can only see that the line is being hit but i do not hear any sounds. Do i need a sound card?... We test other app like Axxium by Voxtron its working but we would like to test your software to have another option..