Voiceguide Hmp To Shoretel Outbound Dialing

[wadelowe]

I am upgrading my current dialogic hardware system to VoIP with HMP. I have no issues registering and dialing into the system. However when I load numbers into the loader it will begin dialing and no calls are placed. I receive the following from the ShoreTel Switch:

 

------------------------------------------------------------

 

INVITE sip:137@198.168.1.95 SIP/2.0

From: <sip:ivr@198.168.1.96>;tag=e2f16b8-0-13c4-50022-1c10-2ee49c59-1c10

To: <sip:137@198.168.1.95>

Call-ID: dfd8520-0-13c4-50022-1c10-3daf203-1c10

CSeq: 1 INVITE

Via: SIP/2.0/UDP 198.168.1.96:5060;branch=z9hG4bK-1c10-6da07b-6696166e

Max-Forwards: 70

Supported: replaces

Contact: ivr@198.168.1.96<sip:ivr@198.168.1.96>

Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY

Allow-Events: refer

Content-Type: application/sdp

Content-Length: 225

 

v=0

o=Dialogic_SIP_CCLIB 234718496 234718497 IN IP4 198.168.1.96

s=Dialogic_SIP_CCLIB

i=session information

c=IN IP4 198.168.1.96

t=0 0

m=audio 49152 RTP/AVP 0 8 101

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

 

--------------------------------------------------------------

 

SIP STACK ERROR:Parse Error in Contact Header due to error in parsing address-spec

 

Using Wireshark the INVITE is sent and never returned, Voiceguide/HMP will try several times and then fail on timeout. It appears that ShoreTel is failing to parse the Contact Header and then drops the packet with no response. I have attached a wireshark trace of a VG call and an XLite call, the VG does not work and the XLite works great, from the same server.

VGOutboundCall.zip

[SupportTeam]

In the VoiceGuide trace the first INVITE captured has:

 

From: <sip:198.168.1.96:5060>; tag=......

Contact: <sip:198.168.1.96:5060>

 

and the second (and following) INVITEs captured have:

 

From: <sip:ivr@198.168.1.96>; tag=......

Contact: ivr@198.168.1.96<sip:ivr@198.168.1.96>

 

Was the CallerID of the outbound calls not set on first outbound call attempt, but set to ivr@198.168.1.96 for second outbound call attempt?

 

 

Can you please confirm which Service Update of HMP you are using?

[wadelowe]

The trace log that I sent was from one dialer attempt with no settings changes. It will invite several times in the first few seconds after I click the "load numbers" button in the dialer.

 

I am using HMP3.0 SU310.

[SupportTeam]

Are you setting the CallerID on the outbound calls? (using the <CallerID> field in the XML formatted Call Options)

Please download this version of VoiceGuide v7:

 

[old link removed]

then stop the VoiceGuide service, install new version over the top of the existing version, and then try making outgoing calls again.

Try setting the <CallerID> to be:


<CallerID>ivr@198.168.1.96</CallerID>

and if that does not work then try using this expression in the Call Options:

<CallerID>From: <sip:ivr@198.168.1.96></CallerID>


Please post VoiceGuide's ktTel traces as well as the WireShark traces that capture outgoing calls.

[wadelowe]

The link is not working.

[wadelowe]

The <CallerID> option is set and was set on all the calls attempted:

 

It is set as <CallerID>ivr@198.168.1.96</CallerID>

 

I will try the other syntax and report back.

[SupportTeam]

That link should be working again now (looks like previously it was taken down after 24 hours).

 

The new CallerID Syntax that specifies the full "From:" line can only be used correctly with the new version.

[wadelowe]

I installed the new version with the CallerID as

 

<CallerID>ivr@198.168.1.96</CallerID>

 

and it works now. It also works with CallerID as

 

<CallerID>From: <sip:ivr@198.168.1.96></CallerID>

 

That appears to have resolved the issue. Thanks.

[SupportTeam]

OK, thanks for letting us know that it works fine now,