Answered_Undetermined

[jewillis]

I just upgraded to the most recent version and am now seeing a status of ANSWERED_UNDETERMINED. My scripts are designed to look for answered live (OnAnswerLive) and answer machine (OnAnswerMachine). what databse field in CallQue must be populated to have a script run when ANSWERED_UNDETERMINED is received? The only fields available are OnAnswerLive,OnAnswerMachine,and OnAnswerFax

 

Jeff

[SupportTeam]

ANSWERED_UNDETERMINED status indicates that call was answered and then hung up by call recipient in a very short time (usually under a second), while the Dialogic card was still trying to determine whether call is being answered by an answering machine or by a live human. (ie. status is showing "doing answer detection...").

 

The call would not be treated as answered by VoiceGuide - the number of retries would be reduced and the call redialed (if retries count permitting).

 

The script that is specified to "Run When Call is Not Answered" should be ran. (this can be a .VBS or .EXE/.COM etc).

If the retries count was 0 then the script that is specified to "Run When All Retries Exhausted" should also be ran. (this can be a .VBS or .EXE/.COM etc).

Just like if the call was not answered.

 

 

The call status is of "ANSWERED" class as from the call cost accounting perspective the telephone call was actually answered - but from VoiceGuide message delivery perspective we just don't know what answered the call and we never got the chance to run either the Live Answer or the AM Answer scripts.

 

 

Only ISDN and VoIP based systems can detect that call recipient answered the call and then then hung up immediately, so you would only see the ANSWERED_UNDETERMINED result on those systems.

Also, this state can only happen if the Answering machine script/message is specified - ie. only if the answering machine detection was attempted.

 

 

Please let us know if you still have any questions, and post traces capturing outgoing call if you you do not see system behaving as you would expect it to.

[jewillis]

Thanks

 

This explains what i nneded to know