Moving Voice Guide

[bobjdixon]

I understand that Voice Guide is locked to the network card in the machine it is first licensed on.

 

If I install Voice Guide to a machine with two networks cards and then decide to move the install to another machine, which network card would I need to move as well?

[SupportTeam]

If you can forwad us the Physical Addresses of the network cards on your system we can tell you which one to move.

 

You can find out card's physical address by running the command:

 

ipconfig /all

 

in the DOS command window..

[Guest Guest]

So if I install VoiceGuide on a machine with a PCI network card and then move VoiceGuide and the NIC to a machine which has an embedded network controller as well, will VoiceGuide continue to recognise the first NIC or will the motherboard controller confuse it.

 

I ask because I am contemplating VoiceGuide on a Small Business Server but I'd like to run a licensed copy on a standalone machine until I am sure about stability and performance.

 

The SBS machines will have an embedded NIC.

[SupportTeam]

VoiceGuide actually searches for all network cards on the system and if the matched network card is found then the software will use the registration key.

 

If both network cards are plugged into the network it is possible that an ID based on the other card will be displayed - but as long as the card on which the registration code is based is plugged into a network VoiceGuide will find it and the registration will be successful.

[Guest Andrew]

What is the typical process for a nic failure where timing is critical, in the case of component upgrade there would of course be time to plan, can keys be readily reissued to accomodate planned hardware upgrades.

 

Will the software read a programed MAC? I guess this could be a workaround if it is supported by the nic.

 

Thanks, Andrew

[SupportTeam]

To start off NIC failures are very rare... we have had very few such cases.

This is why we are sticking with NIC linked licensing.

 

If you are planning on upgrading computers in future you should use a PCI card based NIC, and disabling any onboard ones - this will allow you to move VoiceGuide quite quickly - just move the NIC to new machine when you need to.

 

We are considering using dongle (hardware or software) based licensing for higher end systems - this approach would be a better solution for some customers.