Fake Dtmf Tones Detected

[Guest enadhazeem]

I just installed VG v. 6.03.3391. I am using the default configuration files. My users are mostly calling in from cellular phones.

 

When they press a digit, say, 5, I noticed that the system detects "55" very rapidly.

 

Any idea how to solve this.

[SupportTeam]

Sometimes these issues arrive on poor quality connection, eg. mobile, voip

 

In VoiceGuide v7 it is possible to set Dialogic's 'debounce' time in the ConfigLine.xml file, which should reduce the incidence of false double keypress detections.

DXCH_DTMFDEB

DTMF debounce time. Increase the value for less sensitivity to DTMF.

 

If using VoiceGuide v6 then you would need to set this in the Dialogic drivers configuration files. You would need to consult the documentation that came with Dialogic drivers on information how to do this.