VoiceGuide IVR Software Main Page
Jump to content

[Play Action - Jump Forward/back] - Configure

Recommended Posts

Hello,

We wanted to ask:

Is it possible to change the time duration of the [PLAY ACTION - Jump Forward/Back] paths?

(e.g. for 20 seconds)

 

Thanks a lot.

Meir.

Share this post


Link to post

Yes, it is possible to set this in the script.

 

You you can set how many bytes the system should jump forward/back by setting the value of these two Result Variables:

 

$RV[playaction_skipforwardbytes]

 

and

 

$RV[playaction_skipbackbytes]

 

If you are using uLaw or ALaw encoded files then 1 second of sound takes up 8000 bytes, so for a 20 second jump would need to set these $RVs to a value of 160000

 

The RVs can be set using the Evaluate Expression module. Please see: http://www.voiceguide.com/vghelp/source/html/modevalexpr.htm

 

Current maximum is 1 minute (480000 bytes), but in future releases of VoiceGuide this has been changed to 10 minutes (4800000 bytes)

Minimum setting is 8000 bytes (1 second)

Default setting is 40000 bytes (5 seconds)

Share this post


Link to post

Thanks for the replay,

We set the RVs to 80000 (10 secs) with Evaluate Expression module,

But We didn't notice any change to the jump duration, (the jump has remained for 5 seconds).

 

Here is the logs + the vgs file

Thank you.

Meir

 

System info:

Pentium CPU Dual-Core E6600 3.06 GHz

1.96 GB RAM

Windows XP Pro SP3

Dialogic D/4PCIUF Card

playactions-logs.zip

Share this post


Link to post

Thanks for the logs. These let us quickly resolve the issue.
Looks like there is a bug in the version that is currently installed on your system.

Please update your system to this version of VoiceGuide:

[old link removed]

(to update just stop VG service and run the new install)

This should resolve the issue.

(The bug resulted in the RV set skip forward/back size settings being ignored in the Play module.)

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×