health4us Report post Posted 11/19/2003 08:32 PM This is just a query. What I wanted to know was when i send a message to a group using voicemail Does Voiceguide recognise an answer phone and play the message. Does Voiceguide recognise peopel answering the phone. Like when we set a call does voiceguide try to ring an unanswered call several times etc etc or does it just try once? does voicemail group messages get sent straight away and would this call take priority over other calls queued. Thanks Matt Share this post Link to post
SupportTeam Report post Posted 11/20/2003 12:31 AM When a voicemail box is configured to forward a message to a phone number then that message is delivered like any other outgoing message. When a phone is answered VoiceGuide will play the message (vmMsgDeliver.vgs script is used). If call is answered by an answering machine VG will wait until the welcome message finished playing and will play the message when the answering machine is recording. Like when we set a call does voiceguide try to ring an unanswered call several times etc etc or does it just try once? VoiceGuide will try to forward the message to a phone 3 times, with 5 minute intervals between the 2nd and 3rd attempt. If a message is delivered to an answering machine that is considered a successful delivery and no more delivery attempts are made. From v5.1.4 onwards you will be able to alter the retries/intervals etc using the following settings in the VG.INI file: VmDeliverToPhone_Retries=2 ;WaitBetweenRetries in minutes VmDeliverToPhone_WaitBetweenRetries=5 ;AnswerTimeout in seconds VmDeliverToPhone_AnswerTimeout=60 does voicemail group messages get sent straight away and would this call take priority over other calls queued. VM forewards to phone are placed in the general queue of messages to be sent and are dealt in their own turn. Share this post Link to post
health4us Report post Posted 11/20/2003 10:38 AM I have tried the Forward phone message feature but nothing is added to the OutDial queue even thought it appears that it has been added here.. can you help please.. Here is the trace log. 103230.90 11 linedevstate 2048 0 0 103230.90 11 callstate OFFERING 66361 0 4 103230.90 11 Answer the call at 20/11/2003 10:32:30 103230.92 11 lineAnswer(66361) => 65963 103230.92 11 callinfo CALLEDID 103230.92 11 callinfo ORIGIN 103230.92 11 ring 0 103231.47 11 callstate CONNECTED 66361,1,0 103231.47 11 WorkingModeTAPI@Connected= 103231.47 11 WorkingModeScript@Connected= 103231.51 11 Inband detection not enabled 103231.51 11 StartLoadedVgs at 20/11/2003 10:32:31 103231.51 11 tapi Reply (LineEvReply) ok 65963 0 103231.52 11 [set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 103231.52 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 103231.52 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 103231.52 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 103231.52 11 [s.Enter Pin Code] Number Input 103231.52 11 [s.Enter Pin Code] Playing (input-access-code.wav) 103231.54 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 103233.66 11 dtmf 5 (66361,53,2) 103233.66 11 LsGetNbrsPlayWelcMsg 5 103234.66 11 PlaySoundStop ok 103234.66 11 [s.Enter Pin Code] Number Input 5 103234.66 11 path {5} not found 103234.66 11 dtmf 3 (66361,51,2) 103234.66 11 LsGetNbrsRxDigits 3 103234.66 11 [s.Enter Pin Code] Number Input 53 103234.66 11 path {53} not found 103234.66 11 dtmf 9 (66361,57,2) 103234.66 11 LsGetNbrsRxDigits 9 103234.68 11 [s.Enter Pin Code] Number Input 539 103234.68 11 path {539} not found 103234.99 11 dtmf 7 (66361,55,2) 103234.99 11 LsGetNbrsRxDigits 7 103234.99 11 [s.Enter Pin Code] Number Input 5397 103234.99 11 [sound Files to orig] Evaluate ["C:\Program Files\VoiceGuide\System\voice"] 103234.99 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice")) 103234.00 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice] stored in $RV[DIRSYSTEMVOICE] 103234.00 11 path {C:\Program Files\VoiceGuide\System\voice} not found 103234.00 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgs at idx=3 103234.00 11 [VmMenuStart] Number Input 103234.00 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbId.wav] 103235.01 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbId.wav] 103235.01 11 [VmMenuStart] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbId.wav) 103235.09 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbId.wav] 103240.11 11 dtmf 0 (66361,48,2) 103240.11 11 LsGetNbrsPlayWelcMsg 0 103241.11 11 PlaySoundStop ok 103241.11 11 [VmMenuStart] Number Input 0 103241.11 11 path {0} not found 103241.11 11 dtmf 0 (66361,48,2) 103241.11 11 LsGetNbrsRxDigits 0 103241.11 11 [VmMenuStart] Number Input 00 103241.11 11 path {00} not found 103241.11 11 dtmf 0 (66361,48,2) 103241.11 11 LsGetNbrsRxDigits 0 103241.11 11 [VmMenuStart] Number Input 000 103241.13 11 path {000} not found 103241.13 11 dtmf 1 (66361,49,2) 103241.13 11 LsGetNbrsRxDigits 1 103241.13 11 [VmMenuStart] Number Input 0001 103241.13 11 path {0001} not found 103247.04 11 LsGetNbrsRxDigits EV_TIMEOUT_ENTERDATA 103247.04 11 path {0001} not found 103247.04 11 [VmMenuCheckEnteredVmb] Running vb script:[VmLmHangup.vgs] 103350.09 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=4 103350.09 11 tapi Reply (LineEvReply) ok 65641 0 103350.09 11 [VmLmHangup_ForwardLastMsg] Running VB Script... 103350.09 11 RVreplace start (strlen>100) 103350.16 11 Run Script waiting... (shellid=2280, process=1732) 103351.09 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 103351.09 11 task completed (shellid=2280, process=1732) 103351.09 11 No information returned from program to VG (no VGRUNRESULT_11.TXT or SHLRESLT.TXT) 103351.09 11 Hanging up call... [WaitTillFinished - next module not specified] 103351.09 11 HangupCall_Common Mode=AfterHangupRun 103351.10 11 ReinitTelephony due to IDLE start 103351.11 11 tapic lineDeallocateCall(MainCall:66361) 0 103351.27 11 lineOpen(11) => 0 103351.27 11 Waiting for a call... 103351.27 11 lineOpen(11)LineHandle=65860. Share this post Link to post
health4us Report post Posted 11/20/2003 11:10 AM i saw i had the wrong menu type listed so tried again using the RETRIEVE MESSAGES options and fumbled through the vmail menus (loads have sound file options missing) and queued a job for a group.. the message told me the messages were sent but nothing was added to the outdial queue and no phone calls were made.. pls help 103230.90 11 linedevstate 2048 0 0 103230.90 11 callstate OFFERING 66361 0 4 103230.90 11 Answer the call at 20/11/2003 10:32:30 103230.92 11 lineAnswer(66361) => 65963 103230.92 11 callinfo CALLEDID 103230.92 11 callinfo ORIGIN 103230.92 11 ring 0 103231.47 11 callstate CONNECTED 66361,1,0 103231.47 11 WorkingModeTAPI@Connected= 103231.47 11 WorkingModeScript@Connected= 103231.51 11 Inband detection not enabled 103231.51 11 StartLoadedVgs at 20/11/2003 10:32:31 103231.51 11 tapi Reply (LineEvReply) ok 65963 0 103231.52 11 [set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 103231.52 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 103231.52 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 103231.52 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 103231.52 11 [s.Enter Pin Code] Number Input 103231.52 11 [s.Enter Pin Code] Playing (input-access-code.wav) 103231.54 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 103233.66 11 dtmf 5 (66361,53,2) 103233.66 11 LsGetNbrsPlayWelcMsg 5 103234.66 11 PlaySoundStop ok 103234.66 11 [s.Enter Pin Code] Number Input 5 103234.66 11 path {5} not found 103234.66 11 dtmf 3 (66361,51,2) 103234.66 11 LsGetNbrsRxDigits 3 103234.66 11 [s.Enter Pin Code] Number Input 53 103234.66 11 path {53} not found 103234.66 11 dtmf 9 (66361,57,2) 103234.66 11 LsGetNbrsRxDigits 9 103234.68 11 [s.Enter Pin Code] Number Input 539 103234.68 11 path {539} not found 103234.99 11 dtmf 7 (66361,55,2) 103234.99 11 LsGetNbrsRxDigits 7 103234.99 11 [s.Enter Pin Code] Number Input 5397 103234.99 11 [sound Files to orig] Evaluate ["C:\Program Files\VoiceGuide\System\voice"] 103234.99 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice")) 103234.00 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice] stored in $RV[DIRSYSTEMVOICE] 103234.00 11 path {C:\Program Files\VoiceGuide\System\voice} not found 103234.00 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgs at idx=3 103234.00 11 [VmMenuStart] Number Input 103234.00 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbId.wav] 103235.01 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbId.wav] 103235.01 11 [VmMenuStart] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbId.wav) 103235.09 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbId.wav] 103240.11 11 dtmf 0 (66361,48,2) 103240.11 11 LsGetNbrsPlayWelcMsg 0 103241.11 11 PlaySoundStop ok 103241.11 11 [VmMenuStart] Number Input 0 103241.11 11 path {0} not found 103241.11 11 dtmf 0 (66361,48,2) 103241.11 11 LsGetNbrsRxDigits 0 103241.11 11 [VmMenuStart] Number Input 00 103241.11 11 path {00} not found 103241.11 11 dtmf 0 (66361,48,2) 103241.11 11 LsGetNbrsRxDigits 0 103241.11 11 [VmMenuStart] Number Input 000 103241.13 11 path {000} not found 103241.13 11 dtmf 1 (66361,49,2) 103241.13 11 LsGetNbrsRxDigits 1 103241.13 11 [VmMenuStart] Number Input 0001 103241.13 11 path {0001} not found 103247.04 11 LsGetNbrsRxDigits EV_TIMEOUT_ENTERDATA 103247.04 11 path {0001} not found 103247.04 11 [VmMenuCheckEnteredVmb] Running vb script:[VmLmHangup.vgs] 103350.09 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=4 103350.09 11 tapi Reply (LineEvReply) ok 65641 0 103350.09 11 [VmLmHangup_ForwardLastMsg] Running VB Script... 103350.09 11 RVreplace start (strlen>100) 103350.16 11 Run Script waiting... (shellid=2280, process=1732) 103351.09 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 103351.09 11 task completed (shellid=2280, process=1732) 103351.09 11 No information returned from program to VG (no VGRUNRESULT_11.TXT or SHLRESLT.TXT) 103351.09 11 Hanging up call... [WaitTillFinished - next module not specified] 103351.09 11 HangupCall_Common Mode=AfterHangupRun 103351.10 11 ReinitTelephony due to IDLE start 103351.11 11 tapic lineDeallocateCall(MainCall:66361) 0 103351.27 11 lineOpen(11) => 0 103351.27 11 Waiting for a call... 103351.27 11 lineOpen(11)LineHandle=65860 Share this post Link to post
SupportTeam Report post Posted 11/20/2003 02:10 PM Trace shows the mesasge were added to outdial queue OK, are any of your lines enabeld for outbound dialing? Plz post the OutDialQue.mdb file From VoiceGuide's \data\ subdirectory. 103346.18 0 DialListDB_AddCall '0034661180060', 0, 1, 2359, MoTuWeThFrSaSu, C:\Program Files\VoiceGuide\System\voice\VmbForwardAskAccept.wav, C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart, C:\Program Files\VoiceGuide\data\VmSave\0002_1120103327_1_11__.wav, [PathSysVoice]{C:\Program Files\VoiceGuide\System\voice\}[VmbId]{0002}[VmFileToPlay]{0002_1120103327_1_11__.wav}, 60, 2, 5, ESCALATION: Share this post Link to post
Guest Guest Report post Posted 11/20/2003 08:50 PM yes my machine sends calls everyday thisis what is so weird.. no new calls queued Share this post Link to post
SupportTeam Report post Posted 11/20/2003 09:49 PM Plz make a calls into the system which leaves a message in the voicemail box which is set up to forward calls, then post the OutDialQue.mdb file from VoiceGuide's \data\ subdirectory here. Which version of VG are you using? Share this post Link to post
health4us Report post Posted 11/25/2003 09:15 AM I use version 5.1.2304 of voiceguide I have added the outdialqueue.mdb but nothing was added so it is blank Thanks Share this post Link to post
health4us Report post Posted 11/25/2003 09:22 AM ooppps forgot the attachement OutDialQue.zip Share this post Link to post
SupportTeam Report post Posted 11/25/2003 11:01 AM I cannot set up a test using that version of VGMULTI.EXE, but tests with current release work fine... Plz uninstall the version on your system then install the current release in a new directory - or rename the old directory before installing the new version of VG. Share this post Link to post
health4us Report post Posted 11/25/2003 02:36 PM I really hate always having to install new version as it always screws something up... Is there no way you can publish updates instead as it takes ages and causes problems to have to uninstall and reinstall and re set it all up every week or 2... It really worries me doing this as when it works it's ok then an update comes along that makes no difference and screws something up.. Could you please just tell the voiceguide users the new files to install or update instead as i really dont feel I have time to be constantly uninstalling etc then checking every single bit of the system again to make sure all my calls work.... hope you understand pls let me know what to do and what updates have been made thanks Share this post Link to post
SupportTeam Report post Posted 11/25/2003 09:39 PM Usually the only thing needed replacing is the VGMULTI.EXE and the TAPIWRAP.OCX and SAPIWRAP.OCX files in Windows' System32 directory... One way to do it would be to install current version on another machine then just try copying over those 3 files and see if that resolves the DialListDB_AddCall problem. Share this post Link to post
health4us Report post Posted 11/26/2003 09:52 AM I installed all these files but when using voicemail some vbs errors popup so i#ve decided to install the new version.. only prob is that i need the install to be placed in c drive / program files directoyr as per my last install as i have files that point to this... i uninstalled and deleted keys from registry but voiceguide now installs to c drive / win nt directory instead.. please can you tell me how to make sure that VG is installed where i want it please. Thanks Share this post Link to post
SupportTeam Report post Posted 11/27/2003 12:26 AM You can select what directory to install the software in during the installation itself - one of the prompts asks you to select the installation directory... Share this post Link to post
Guest Guest Report post Posted 11/27/2003 07:19 AM it does not ask me what directory it just asked if i want to modify, remove, update. Please let me know Thanks Share this post Link to post
SupportTeam Report post Posted 11/27/2003 07:56 AM You should select remove, and then install again. Share this post Link to post
Guest Guest Report post Posted 11/27/2003 08:47 AM as i said i tried this but it still installed to the win nt directory Share this post Link to post
SupportTeam Report post Posted 11/27/2003 09:39 AM in previous post you said that: it does not ask me what directory it just asked if i want to modify, remove, update. ... you need to install the software again properly, from scratch... I suspect you should read this thread: http://voiceguide.com/forums/index.php?showtopic=487 (esp the last post in the thread) Share this post Link to post
health4us Report post Posted 11/27/2003 10:48 AM ok, great that worked I now have the new version installed... Right back to the initial problem... 1. When I login it only gives me options 1,2,3,4 However if i press 6 to record a message it still works... Voicemail Box Main Menu After entering the voicemail box ID and PIN, the following keys can be used: 1 Listen to new voicemail messages 2 Listen to saved voicemail messages 3 Administer the greeting message 4 Change voicemail box PIN 5 Change the forwarding telephone number 6 Record a message 7 Administer voicemail box name 8 Exit and go to Login Menu 0 Exit the voicemail system # Play the message counts 2\when i try forward a message to a group (9999) they are not called still by voiceguide and nothing is added to the outdial queue 3\ When I try send a message to VmBox 0002 only it does call but no sound is played - the line is dead. This is the code for all the tests... I login using voicemail box 0001 and pin 5397 My group id is 9999 I have included a copy of how I have the mailboxes/Groups setup 100801.80 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 100803.26 11 dtmf 9 (65672,57,2) 100803.26 11 LsGetNbrsPlayWelcMsg 9 100803.32 11 PlaySoundStop ok 100803.32 11 [S.Enter Pin Code] Number Input 9 100803.32 11 path {9} not found 100803.46 11 dtmf 9 (65672,57,2) 100803.46 11 LsGetNbrsRxDigits 9 100803.46 11 [S.Enter Pin Code] Number Input 99 100803.46 11 path {99} not found 100803.68 11 dtmf 9 (65672,57,2) 100803.69 11 LsGetNbrsRxDigits 9 100803.69 11 [S.Enter Pin Code] Number Input 999 100803.69 11 path {999} not found 100803.97 11 dtmf 8 (65672,56,2) 100803.97 11 LsGetNbrsRxDigits 8 100803.98 11 [S.Enter Pin Code] Number Input 9998 100803.98 11 [Sound Files to orig] Evaluate ["C:\Program Files\VoiceGuide\System\voice"] 100803.98 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice")) 100803.99 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice] stored in $RV[DIRSYSTEMVOICE] 100803.99 11 path {C:\Program Files\VoiceGuide\System\voice} not found 100803.99 11 voicemail used: Scripted 100803.00 0 Script Load C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs 100805.13 11 Loaded C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs into:5 100805.14 11 [VmLoginStart] Running VB Script... 100805.15 11 RVreplace start (strlen>100) 100805.19 11 Run Script waiting... (shellid=2564, process=1576) 100805.23 11 cl Run_ResultReturn >>[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsgs]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5}[Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmExit]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPlayNext]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurrent]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Key_VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcMsgDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDeleteAndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Key_VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg_DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbId]{}[VmbLoginIntro]{none}<< 100805.24 11 [VmLoginAskVmb] Number Input 100805.25 11 RVreplace start: [$RV[VmbLoginIntro],$RV[PathSysVoice]VmbAccessGetVmbIdRetrieve.wav] 100805.25 11 RVreplace end: [none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 100805.25 11 [VmLoginAskVmb] Playing (none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav) 100805.32 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 100808.96 11 dtmf 0 (65672,48,2) 100808.96 11 LsGetNbrsPlayWelcMsg 0 100809.03 11 PlaySoundStop ok 100809.03 11 [VmLoginAskVmb] Number Input 0 100809.03 11 path {0} not found 100809.12 11 dtmf 0 (65672,48,2) 100809.12 11 LsGetNbrsRxDigits 0 100809.13 11 [VmLoginAskVmb] Number Input 00 100809.13 11 path {00} not found 100809.35 11 dtmf 0 (65672,48,2) 100809.35 11 LsGetNbrsRxDigits 0 100809.35 11 [VmLoginAskVmb] Number Input 000 100809.36 11 path {000} not found 100809.58 11 dtmf 1 (65672,49,2) 100809.58 11 LsGetNbrsRxDigits 1 100809.58 11 [VmLoginAskVmb] Number Input 0001 100809.59 11 path {0001} not found 100810.06 11 dtmf # (65672,35,2) 100810.06 11 LsGetNbrsRxDigits # 100810.06 11 path {0001} not found 100810.06 11 [VmLoginAskPin] Number Input 100810.07 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbPin.wav] 100810.07 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 100810.07 11 [VmLoginAskPin] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav) 100810.13 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 100813.60 11 dtmf 5 (65672,53,2) 100813.61 11 LsGetNbrsPlayWelcMsg 5 100813.66 11 PlaySoundStop ok 100813.66 11 [VmLoginAskPin] Number Input 5 100813.66 11 path {5} not found 100813.78 11 dtmf 3 (65672,51,2) 100813.79 11 LsGetNbrsRxDigits 3 100813.79 11 [VmLoginAskPin] Number Input 53 100813.79 11 path {53} not found 100814.18 11 dtmf 9 (65672,57,2) 100814.18 11 LsGetNbrsRxDigits 9 100814.18 11 [VmLoginAskPin] Number Input 539 100814.19 11 path {539} not found 100814.49 11 dtmf 7 (65672,55,2) 100814.49 11 LsGetNbrsRxDigits 7 100814.50 11 [VmLoginAskPin] Number Input 5397 100814.50 11 path {5397} not found 100814.89 11 dtmf # (65672,35,2) 100814.89 11 LsGetNbrsRxDigits # 100814.89 11 path {5397} not found 100814.89 11 [VmLoginCheckPin] Running VB Script... 100814.89 11 RVreplace start (strlen>100) 100814.95 11 Run Script waiting... (shellid=3008, process=1572) 100814.98 0 cl Vm_VmbConfig_Get 0001, Pin 100814.99 11 cl Script_Goto 11, , VmMmMsgCountsCalc, [VmbId]{0001} 100814.99 11 [VmMmMsgCountsCalc] Running VB Script... 100814.99 11 RVreplace start (strlen>100) 100815.05 11 Run Script waiting... (shellid=2900, process=1592) 100815.11 11 cl Run_ResultReturn >>[VmMsgCount_New]{0}[VmMsgCount_Saved]{0}<< 100815.11 11 RVreplace start: [$RV[VmMsgCount_New]] 100815.11 11 RVreplace end: [0] 100815.13 11 [VmMmMsgCountsPlayNew] Say numbers: 0 as Number 100815.13 11 fn PlaySoundStartNumbers $RV[PathSysVoice]VmbAccessYouHave.wav, $RV[PathSysVoice]VmbAccessNewMessagesAnd.wav, 0, Number 100815.13 11 RVreplace start: [$RV[PathSysVoice]VmbAccessYouHave.wav] 100815.13 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav] 100815.14 11 RVreplace start: [$RV[PathSysVoice]VmbAccessNewMessagesAnd.wav] 100815.14 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav] 100815.14 11 sVbsFunctionToUse=Number 100815.25 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 100815.30 11 cl Play_Start C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav,0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav 100815.39 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav,C:\Program Files\VoiceGuide\System\voice\0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav] 100818.98 11 wb(37397502) 100819.03 11 Play End line[11] (id=373975) 100819.03 11 LsSayNbrPlay EV_PLAY_FINISHED 100819.03 11 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 100819.04 11 RVreplace start: [$RV[VmMsgCount_Saved]] 100819.04 11 RVreplace end: [0] 100819.04 11 [VmMmMsgCountsPlaySaved] Say numbers: 0 as Number 100819.04 11 fn PlaySoundStartNumbers none, $RV[PathSysVoice]VmbAccessSavedMessages.wav, 0, Number 100819.05 11 RVreplace start: [$RV[PathSysVoice]VmbAccessSavedMessages.wav] 100819.05 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessSavedMessages.wav] 100819.05 11 sVbsFunctionToUse=Number 100819.14 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 100819.17 11 cl Play_Start 0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessSavedMessages.wav 100819.22 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessSavedMessages.wav] 100821.63 11 Play End line[11] (id=377841) 100821.63 11 LsSayNbrPlay EV_PLAY_FINISHED 100821.63 11 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 100821.63 11 [VmMmMenuPlay] Playing 100821.63 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 100821.63 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 100821.63 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav) 100821.66 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 100821.68 11 RunModule PLAY end 100824.48 11 dtmf 6 (65672,54,2) 100824.49 11 LsPlayMsg 6 100824.54 11 PlaySoundStop ok 100824.54 11 [VmMmMenu] Running VB Script... 100824.54 11 RVreplace start (strlen>100) 100824.62 11 Run Script waiting... (shellid=1860, process=1476) 100824.66 11 cl Script_Gosub vmSendMsg.vgs, VmSendRecPrompt, , VmMmMenuPlay 100824.67 0 Script Load C:\Program Files\VoiceGuide\system\vm\vmSendMsg.vgs 100824.80 11 Loaded C:\Program Files\VoiceGuide\system\vm\vmSendMsg.vgs into:6 100824.80 11 [VmSendRecPrompt] Playing 100824.80 11 RVreplace start: [$RV[PathSysVoice]VmSendRecPrompt.wav] 100824.80 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav] 100824.81 11 [VmSendRecPrompt] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav) 100824.85 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav] 100824.85 11 RunModule PLAY end 100831.55 11 wb(38347900) 100831.61 11 Play End line[11] (id=383479) 100831.61 11 LsPlayMsg EV_PLAY_FINISHED 100831.61 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 100831.62 11 [VmSendRec] Recording 100831.65 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\beep1.wav] 100831.86 11 wb(39028900) 100831.91 11 Play End line[11] (id=390289) 100831.91 11 LsRecPlayBeep EV_PLAY_FINISHED 100831.93 11 RecSoundStart file[C:\Program Files\VoiceGuide\system\vm\1127100831_11_.wav] ok 100831.93 11 RecFile[C:\Program Files\VoiceGuide\system\vm\1127100831_11_.wav] 100838.12 11 dtmf # (65672,35,2) 100838.13 11 LsRecRecording # 100838.18 11 RecSoundStopTruncBytes ok 100838.18 11 rec length RV: VmSendRec_RecLen100ms = 61 100838.19 11 [VmSendMainMenu] Running VB Script... 100838.19 11 RVreplace start (strlen>100) 100838.25 11 Run Script waiting... (shellid=3196, process=1584) 100838.31 11 cl Script_Goto 11, , VmSendPlayMainMenu, 100838.32 11 [VmSendPlayMainMenu] Playing 100838.32 11 RVreplace start: [$RV[PathSysVoice]VmSendMainMenu.wav] 100838.32 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 100838.32 11 [VmSendPlayMainMenu] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav) 100838.38 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 100838.38 11 RunModule PLAY end 100842.84 11 dtmf 1 (65672,49,2) 100842.84 11 LsPlayMsg 1 100842.89 11 PlaySoundStop ok 100842.89 11 [VmSendMainMenu] Running VB Script... 100842.89 11 RVreplace start (strlen>100) 100842.95 11 Run Script waiting... (shellid=2388, process=1624) 100843.00 11 cl Script_Goto 11, , VmSendPlayRecMsg, 100843.00 11 [VmSendPlayRecMsg] Playing 100843.00 11 RVreplace start: [$RV[VmSendRec]] 100843.02 11 RVreplace end: [C:\Program Files\VoiceGuide\system\vm\1127100831_11_.wav] 100843.02 11 [VmSendPlayRecMsg] Playing (C:\Program Files\VoiceGuide\system\vm\1127100831_11_.wav) 100843.04 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\vm\1127100831_11_.wav] 100843.04 11 RunModule PLAY end 100848.90 11 wb(40168500) 100848.95 11 Play End line[11] (id=401685) 100848.95 11 LsPlayMsg EV_PLAY_FINISHED 100848.96 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 100848.96 11 [VmSendPlayMainMenu] Playing 100848.96 11 RVreplace start: [$RV[PathSysVoice]VmSendMainMenu.wav] 100848.97 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 100848.97 11 [VmSendPlayMainMenu] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav) 100848.99 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 100848.99 11 RunModule PLAY end 100854.78 11 dtmf 2 (65672,50,2) 100854.78 11 LsPlayMsg 2 100854.84 11 PlaySoundStop ok 100854.84 11 [VmSendMainMenu] Running VB Script... 100854.85 11 RVreplace start (strlen>100) 100854.93 11 Run Script waiting... (shellid=2496, process=1616) 100855.05 11 cl Script_Goto 11, , VmSendRec, 100855.06 11 [VmSendRec] Recording 100855.28 11 wb(41373200) 100855.33 11 Play End line[11] (id=413732) 100855.34 11 LsRecPlayBeep EV_PLAY_FINISHED 100855.35 11 RecSoundStart file[C:\Program Files\VoiceGuide\system\vm\1127100855_11_.wav] ok 100855.35 11 RecFile[C:\Program Files\VoiceGuide\system\vm\1127100855_11_.wav] 100902.90 11 dtmf # (65672,35,2) 100902.90 11 LsRecRecording # 100902.95 11 RecSoundStopTruncBytes ok 100902.95 11 rec length RV: VmSendRec_RecLen100ms = 75 100902.96 11 [VmSendMainMenu] Running VB Script... 100902.97 11 RVreplace start (strlen>100) 100903.02 11 Run Script waiting... (shellid=3064, process=1632) 100903.07 11 cl Script_Goto 11, , VmSendPlayMainMenu, 100903.07 11 [VmSendPlayMainMenu] Playing 100903.07 11 RVreplace start: [$RV[PathSysVoice]VmSendMainMenu.wav] 100903.09 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 100903.09 11 [VmSendPlayMainMenu] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav) 100903.11 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 100903.11 11 RunModule PLAY end 100905.22 11 dtmf 1 (65672,49,2) 100905.23 11 LsPlayMsg 1 100905.28 11 PlaySoundStop ok 100905.28 11 [VmSendMainMenu] Running VB Script... 100905.28 11 RVreplace start (strlen>100) 100905.34 11 Run Script waiting... (shellid=2372, process=1636) 100905.38 11 cl Script_Goto 11, , VmSendPlayRecMsg, 100905.39 11 [VmSendPlayRecMsg] Playing 100905.40 11 RVreplace start: [$RV[VmSendRec]] 100905.40 11 RVreplace end: [C:\Program Files\VoiceGuide\system\vm\1127100855_11_.wav] 100905.40 11 [VmSendPlayRecMsg] Playing (C:\Program Files\VoiceGuide\system\vm\1127100855_11_.wav) 100905.43 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\vm\1127100855_11_.wav] 100905.43 11 RunModule PLAY end 100912.61 11 wb(42406700) 100912.66 11 Play End line[11] (id=424067) 100912.67 11 LsPlayMsg EV_PLAY_FINISHED 100912.67 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 100912.67 11 [VmSendPlayMainMenu] Playing 100912.67 11 RVreplace start: [$RV[PathSysVoice]VmSendMainMenu.wav] 100912.68 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 100912.68 11 [VmSendPlayMainMenu] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav) 100912.70 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 100912.70 11 RunModule PLAY end 100919.93 11 dtmf 3 (65672,51,2) 100919.93 11 LsPlayMsg 3 100919.98 11 PlaySoundStop ok 100919.99 11 [VmSendMainMenu] Running VB Script... 100919.99 11 RVreplace start (strlen>100) 100920.05 11 Run Script waiting... (shellid=392, process=1612) 100920.09 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{} 100920.09 11 [VmSendGetDest] Number Input 100920.09 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 100920.10 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 100920.10 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav) 100920.14 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 100923.76 11 dtmf 9 (65672,57,2) 100923.77 11 LsGetNbrsPlayWelcMsg 9 100923.82 11 PlaySoundStop ok 100923.82 11 [VmSendGetDest] Number Input 9 100923.82 11 path {9} not found 100924.00 11 dtmf 9 (65672,57,2) 100924.00 11 LsGetNbrsRxDigits 9 100924.02 11 [VmSendGetDest] Number Input 99 100924.02 11 path {99} not found 100924.27 11 dtmf 9 (65672,57,2) 100924.27 11 LsGetNbrsRxDigits 9 100924.27 11 [VmSendGetDest] Number Input 999 100924.27 11 path {999} not found 100925.43 11 dtmf 9 (65672,57,2) 100925.43 11 LsGetNbrsRxDigits 9 100925.43 11 [VmSendGetDest] Number Input 9999 100925.43 11 path {9999} not found 100925.77 11 dtmf # (65672,35,2) 100925.78 11 LsGetNbrsRxDigits # 100925.78 11 path {9999} not found 100925.78 11 [VmSendGetDestAndSend] Running VB Script... 100925.78 11 RVreplace start (strlen>100) 100925.87 11 Run Script waiting... (shellid=1416, process=1620) 100925.93 11 cl RvSet VmSendDestNameWav, 100925.94 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{9999}[VmSendGetDest]{} 100925.94 11 [VmSendGetDest] Number Input 100925.94 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 100925.95 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 100925.95 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav) 100925.97 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 100933.62 11 wb(44461700) 100933.67 11 Play End line[11] (id=444617) 100933.67 11 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 100934.11 11 dtmf # (65672,35,2) 100934.11 11 LsGetNbrsRxDigits # 100934.11 11 [VmSendGetDestAndSend] Running VB Script... 100934.12 11 RVreplace start (strlen>100) 100934.18 11 Run Script waiting... (shellid=2400, process=1648) 100934.23 11 cl RvSet VmSendDestNameWav, 100934.24 0 cl Vm_DistListConfig_Get 9999, DistList 100934.24 11 vms copy vm to:C:\Program Files\VoiceGuide\data\VmSave\9999_1127100934_1_11__0001.wav 100934.25 11 cl Vm_ForwardMsg 11, 9999, C:\Program Files\VoiceGuide\data\VmSave\9999_1127100934_1_11__0001.wav 100934.27 11 vm frwrd vmb << unknown vmb 100934.32 11 cl Script_Goto 11, , VmSendPlaySuccess, [VmSendRec]{} 100934.33 11 [VmSendPlaySuccess] Playing 100934.33 11 RVreplace start: [$RV[PathSysVoice]VmSendSuccess.wav] 100934.33 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav] 100934.33 11 [VmSendPlaySuccess] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav) 100934.38 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav] 100934.38 11 RunModule PLAY end 100936.00 11 wb(45300900) 100936.05 11 Play End line[11] (id=453009) 100936.05 11 LsPlayMsg EV_PLAY_FINISHED 100936.06 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 100936.07 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs at idx=5 100936.08 11 [VmMmMenuPlay] Playing 100936.08 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 100936.08 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 100936.09 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav) 100936.11 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 100936.11 11 RunModule PLAY end 100941.07 11 callstate DISCONNECTED 65672,0,0 100941.07 11 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 100941.08 11 Hanging up call... 100941.08 11 RecSoundStop ok 100941.13 11 PlaySoundStop ok 100941.14 11 fnHangupCall end 100941.18 11 linedevstate 2048 0 0 100941.18 11 callstate IDLE 65672 0 0 100941.18 11 WorkingMode@Idle= 100941.21 11 tapi Reply (LineEvReply) ok 65638 0 100942.14 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 100942.14 11 ReinitTelephony due to IDLE start 100942.15 11 tapic lineDeallocateCall(MainCall:65672) 0 100942.32 11 lineOpen(11) => 0 100942.32 11 Waiting for a call... 100942.32 11 lineOpen(11)LineHandle=65621 VmBoxList.zip Share this post Link to post
SupportTeam Report post Posted 11/28/2003 12:41 AM OK, looks like there was a bug in the Voicemail system scripts. Please update the scripts in VoiceGuide's \system\vm\ subdirectory with the ones attached and try again. As a workaround, you could also just create a voicemail box with 9999 and in the 'copy to' field of that new VMB specify the list of Voicemail boxes to which to copy the message to (0001, 0002 etc) 3\ When I try send a message to VmBox 0002 only it does call but no sound is played - the line is dead. Please provide a log trace for this problem. vmSendMsg.zip Share this post Link to post
health4us Report post Posted 11/28/2003 07:33 AM Ok, I installed the new update and tried to login as 0001 and send a message to 0002.... The menu options given are still only 1,2,3,4 but I pressed 6 anyway and it worked.. I got as far as recording the message and saying where to send it but then nothing... it gave me an error message so needless to say it still does not work. (not tested group send yet either but will wait until this works) C:program files/voiceguide/data/vbs_11_8.vbs Line 68 Char 7 Code Subscript out of range 072929.23 0 sys cleanup Start 072929.23 0 sys cleanup End 073007.62 11 linedevstate 2048 0 0 073007.62 11 callstate OFFERING 65697 0 4 073007.62 11 Answer the call at 28/11/2003 07:30:07 073007.64 11 lineAnswer(65697) => 65613 073007.64 11 callinfo CALLEDID 073007.64 11 callinfo ORIGIN 073007.64 11 ring 0 073008.18 11 callstate CONNECTED 65697,1,0 073008.19 11 WorkingModeTAPI@Connected= 073008.19 11 WorkingModeScript@Connected= 073008.22 11 Inband detection not enabled 073008.23 11 StartLoadedVgs at 28/11/2003 07:30:08 073008.23 11 tapi Reply (LineEvReply) ok 65613 0 073008.23 11 [Set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 073008.23 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 073008.23 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 073008.23 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 073008.24 11 [S.Enter Pin Code] Number Input 073008.24 11 [S.Enter Pin Code] Playing (input-access-code.wav) 073008.27 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 073011.80 11 dtmf 0 (65697,48,2) 073011.80 11 LsGetNbrsPlayWelcMsg 0 073011.86 11 PlaySoundStop ok 073011.86 11 [S.Enter Pin Code] Number Input 0 073011.86 11 path {0} not found 073014.33 11 dtmf * (65697,42,2) 073014.33 11 LsGetNbrsRxDigits * 073014.33 11 path {*} not found 073014.34 11 fn PlaySoundStartNumbers record-number-youhaveenteredthefollowingEXTnumber.wav, record-number-press1ifcorrect.wav, 0, Digits 073014.34 11 sVbsFunctionToUse=Digits 073014.44 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 073014.49 11 cl Play_Start C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\record-number-youhaveenteredthefollowingEXTnumber.wav,0.wav,C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\record-number-press1ifcorrect.wav 073014.52 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\record-number-youhaveenteredthefollowingEXTnumber.wav,C:\Program Files\VoiceGuide\System\voice_sue\0.wav,C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\record-number-press1ifcorrect.wav] 073023.17 11 dtmf 2 (65697,50,2) 073023.18 11 LsGetNbrsPlayConfirm 2 073023.23 11 PlaySoundStop ok 073023.23 11 [S.Enter Pin Code] Number Input 073023.23 11 [S.Enter Pin Code] Playing (input-access-code.wav) 073023.25 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 073025.70 11 dtmf 9 (65697,57,2) 073025.70 11 LsGetNbrsPlayWelcMsg 9 073025.76 11 PlaySoundStop ok 073025.76 11 [S.Enter Pin Code] Number Input 9 073025.76 11 path {9} not found 073025.89 11 dtmf 9 (65697,57,2) 073025.89 11 LsGetNbrsRxDigits 9 073025.89 11 [S.Enter Pin Code] Number Input 99 073025.89 11 path {99} not found 073026.11 11 dtmf 9 (65697,57,2) 073026.11 11 LsGetNbrsRxDigits 9 073026.11 11 [S.Enter Pin Code] Number Input 999 073026.11 11 path {999} not found 073026.62 11 dtmf 8 (65697,56,2) 073026.62 11 LsGetNbrsRxDigits 8 073026.62 11 [S.Enter Pin Code] Number Input 9998 073026.63 11 [Sound Files to orig] Evaluate ["C:\Program Files\VoiceGuide\System\voice"] 073026.63 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice")) 073026.63 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice] stored in $RV[DIRSYSTEMVOICE] 073026.63 11 path {C:\Program Files\VoiceGuide\System\voice} not found 073026.63 11 voicemail used: Scripted 073026.64 0 Script Load C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs 073027.76 11 Loaded C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs into:3 073027.78 11 [VmLoginStart] Running VB Script... 073027.78 11 RVreplace start (strlen>100) 073027.84 11 Run Script waiting... (shellid=3240, process=1580) 073027.88 11 cl Run_ResultReturn >>[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsgs]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5}[Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmExit]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPlayNext]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurrent]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Key_VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcMsgDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDeleteAndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Key_VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg_DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbId]{}[VmbLoginIntro]{none}<< 073027.89 11 [VmLoginAskVmb] Number Input 073027.89 11 RVreplace start: [$RV[VmbLoginIntro],$RV[PathSysVoice]VmbAccessGetVmbIdRetrieve.wav] 073027.89 11 RVreplace end: [none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 073027.90 11 [VmLoginAskVmb] Playing (none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav) 073027.94 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 073029.64 11 dtmf 0 (65697,48,2) 073029.64 11 LsGetNbrsPlayWelcMsg 0 073029.70 11 PlaySoundStop ok 073029.70 11 [VmLoginAskVmb] Number Input 0 073029.70 11 path {0} not found 073029.77 11 dtmf 0 (65697,48,2) 073029.77 11 LsGetNbrsRxDigits 0 073029.78 11 [VmLoginAskVmb] Number Input 00 073029.78 11 path {00} not found 073029.99 11 dtmf 0 (65697,48,2) 073029.99 11 LsGetNbrsRxDigits 0 073029.99 11 [VmLoginAskVmb] Number Input 000 073029.99 11 path {000} not found 073030.60 11 dtmf 1 (65697,49,2) 073030.60 11 LsGetNbrsRxDigits 1 073030.60 11 [VmLoginAskVmb] Number Input 0001 073030.60 11 path {0001} not found 073031.33 11 dtmf # (65697,35,2) 073031.33 11 LsGetNbrsRxDigits # 073031.33 11 path {0001} not found 073031.33 11 [VmLoginAskPin] Number Input 073031.34 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbPin.wav] 073031.34 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 073031.34 11 [VmLoginAskPin] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav) 073031.39 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 073033.98 11 dtmf 5 (65697,53,2) 073033.98 11 LsGetNbrsPlayWelcMsg 5 073034.03 11 PlaySoundStop ok 073034.03 11 [VmLoginAskPin] Number Input 5 073034.04 11 path {5} not found 073034.17 11 dtmf 3 (65697,51,2) 073034.17 11 LsGetNbrsRxDigits 3 073034.17 11 [VmLoginAskPin] Number Input 53 073034.17 11 path {53} not found 073034.68 11 dtmf 9 (65697,57,2) 073034.68 11 LsGetNbrsRxDigits 9 073034.69 11 [VmLoginAskPin] Number Input 539 073034.69 11 path {539} not found 073035.20 11 dtmf 7 (65697,55,2) 073035.20 11 LsGetNbrsRxDigits 7 073035.20 11 [VmLoginAskPin] Number Input 5397 073035.20 11 path {5397} not found 073035.63 11 dtmf # (65697,35,2) 073035.63 11 LsGetNbrsRxDigits # 073035.63 11 path {5397} not found 073035.63 11 [VmLoginCheckPin] Running VB Script... 073035.64 11 RVreplace start (strlen>100) 073035.69 11 Run Script waiting... (shellid=2988, process=1552) 073035.72 0 cl Vm_VmbConfig_Get 0001, Pin 073035.73 11 cl Script_Goto 11, , VmMmMsgCountsCalc, [VmbId]{0001} 073035.73 11 [VmMmMsgCountsCalc] Running VB Script... 073035.73 11 RVreplace start (strlen>100) 073035.79 11 Run Script waiting... (shellid=1040, process=1560) 073035.91 11 cl Run_ResultReturn >>[VmMsgCount_New]{0}[VmMsgCount_Saved]{0}<< 073035.92 11 RVreplace start: [$RV[VmMsgCount_New]] 073035.92 11 RVreplace end: [0] 073035.92 11 [VmMmMsgCountsPlayNew] Say numbers: 0 as Number 073035.92 11 fn PlaySoundStartNumbers $RV[PathSysVoice]VmbAccessYouHave.wav, $RV[PathSysVoice]VmbAccessNewMessagesAnd.wav, 0, Number 073035.92 11 RVreplace start: [$RV[PathSysVoice]VmbAccessYouHave.wav] 073035.93 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav] 073035.93 11 RVreplace start: [$RV[PathSysVoice]VmbAccessNewMessagesAnd.wav] 073035.93 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav] 073035.93 11 sVbsFunctionToUse=Number 073036.03 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 073036.07 11 cl Play_Start C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav,0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav 073036.14 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav,C:\Program Files\VoiceGuide\System\voice\0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav] 073039.75 11 wb(31474002) 073039.80 11 Play End line[11] (id=314740) 073039.81 11 LsSayNbrPlay EV_PLAY_FINISHED 073039.81 11 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 073039.81 11 RVreplace start: [$RV[VmMsgCount_Saved]] 073039.81 11 RVreplace end: [0] 073039.82 11 [VmMmMsgCountsPlaySaved] Say numbers: 0 as Number 073039.82 11 fn PlaySoundStartNumbers none, $RV[PathSysVoice]VmbAccessSavedMessages.wav, 0, Number 073039.82 11 RVreplace start: [$RV[PathSysVoice]VmbAccessSavedMessages.wav] 073039.82 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessSavedMessages.wav] 073039.83 11 sVbsFunctionToUse=Number 073039.91 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 073039.96 11 cl Play_Start 0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessSavedMessages.wav 073039.00 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessSavedMessages.wav] 073042.34 11 wb(31863601) 073042.39 11 Play End line[11] (id=318636) 073042.39 11 LsSayNbrPlay EV_PLAY_FINISHED 073042.40 11 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 073042.40 11 [VmMmMenuPlay] Playing 073042.40 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 073042.40 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 073042.40 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav) 073042.44 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 073042.45 11 RunModule PLAY end 073053.30 11 Play End line[11] (id=321069) 073053.30 11 LsPlayMsg EV_PLAY_FINISHED 073055.27 11 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 073055.27 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 073055.27 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 073055.27 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav) 073055.28 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 073055.38 11 dtmf 6 (65697,54,2) 073055.38 11 LsPlayMsg 6 073055.44 11 PlaySoundStop ok 073055.44 11 [VmMmMenu] Running VB Script... 073055.44 11 RVreplace start (strlen>100) 073055.53 11 Run Script waiting... (shellid=2068, process=1564) 073055.58 11 cl Script_Gosub vmSendMsg.vgs, VmSendRecPrompt, , VmMmMenuPlay 073055.58 0 Script Load C:\Program Files\VoiceGuide\system\vm\vmSendMsg.vgs 073055.66 11 Loaded C:\Program Files\VoiceGuide\system\vm\vmSendMsg.vgs into:4 073055.66 11 [VmSendRecPrompt] Playing 073055.67 11 RVreplace start: [$RV[PathSysVoice]VmSendRecPrompt.wav] 073055.67 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav] 073055.67 11 [VmSendRecPrompt] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav) 073055.72 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav] 073055.72 11 RunModule PLAY end 073102.44 11 wb(33433800) 073102.50 11 Play End line[11] (id=334338) 073102.50 11 LsPlayMsg EV_PLAY_FINISHED 073102.50 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 073102.50 11 [VmSendRec] Recording 073102.54 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\beep1.wav] 073102.74 11 wb(34116800) 073102.79 11 Play End line[11] (id=341168) 073102.79 11 LsRecPlayBeep EV_PLAY_FINISHED 073102.81 11 RecSoundStart file[C:\Program Files\VoiceGuide\system\vm\1128073102_11_.wav] ok 073102.81 11 RecFile[C:\Program Files\VoiceGuide\system\vm\1128073102_11_.wav] 073107.97 11 dtmf # (65697,35,2) 073107.97 11 LsRecRecording # 073108.03 11 RecSoundStopTruncBytes ok 073108.03 11 rec length RV: VmSendRec_RecLen100ms = 51 073108.04 11 [VmSendMainMenu] Running VB Script... 073108.04 11 RVreplace start (strlen>100) 073108.10 11 Run Script waiting... (shellid=2972, process=1588) 073108.15 11 cl Script_Goto 11, , VmSendPlayMainMenu, 073108.16 11 [VmSendPlayMainMenu] Playing 073108.16 11 RVreplace start: [$RV[PathSysVoice]VmSendMainMenu.wav] 073108.16 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 073108.16 11 [VmSendPlayMainMenu] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav) 073108.21 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 073108.21 11 RunModule PLAY end 073116.92 11 dtmf 3 (65697,51,2) 073116.92 11 LsPlayMsg 3 073116.98 11 PlaySoundStop ok 073116.98 11 [VmSendMainMenu] Running VB Script... 073116.98 11 RVreplace start (strlen>100) 073117.04 11 Run Script waiting... (shellid=3520, process=1608) 073117.08 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{} 073117.08 11 [VmSendGetDest] Number Input 073117.09 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 073117.09 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 073117.09 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav) 073117.13 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 073121.20 11 dtmf 0 (65697,48,2) 073121.20 11 LsGetNbrsPlayWelcMsg 0 073121.24 11 PlaySoundStop ok 073121.24 11 [VmSendGetDest] Number Input 0 073121.26 11 path {0} not found 073121.34 11 dtmf 0 (65697,48,2) 073121.34 11 LsGetNbrsRxDigits 0 073121.34 11 [VmSendGetDest] Number Input 00 073121.34 11 path {00} not found 073121.56 11 dtmf 0 (65697,48,2) 073121.56 11 LsGetNbrsRxDigits 0 073121.56 11 [VmSendGetDest] Number Input 000 073121.56 11 path {000} not found 073122.17 11 dtmf 2 (65697,50,2) 073122.17 11 LsGetNbrsRxDigits 2 073122.17 11 [VmSendGetDest] Number Input 0002 073122.17 11 path {0002} not found 073123.29 11 dtmf # (65697,35,2) 073123.29 11 LsGetNbrsRxDigits # 073123.30 11 path {0002} not found 073123.30 11 [VmSendGetDestAndSend] Running VB Script... 073123.30 11 RVreplace start (strlen>100) 073123.38 11 Run Script waiting... (shellid=2244, process=1612) 073123.46 11 cl RvSet VmSendDestNameWav, 073123.46 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{0002}[VmSendGetDest]{} 073123.47 11 [VmSendGetDest] Number Input 073123.47 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 073123.47 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 073123.47 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav) 073123.49 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 073131.14 11 wb(36214800) 073131.19 11 Play End line[11] (id=362148) 073131.19 11 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 073131.61 11 dtmf # (65697,35,2) 073131.61 11 LsGetNbrsRxDigits # 073131.61 11 [VmSendGetDestAndSend] Running VB Script... 073131.61 11 RVreplace start (strlen>100) 073131.68 11 Run Script waiting... (shellid=2584, process=1640) 073131.73 11 cl RvSet VmSendDestNameWav, 073131.73 0 cl Vm_DistListConfig_Get 0002, list 073132.61 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073132.64 11 task still running (shellid=2584, process=1640) 073133.65 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073133.65 11 task still running (shellid=2584, process=1640) 073134.65 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073134.65 11 task still running (shellid=2584, process=1640) 073135.66 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073135.66 11 task still running (shellid=2584, process=1640) 073136.66 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073136.66 11 task still running (shellid=2584, process=1640) 073137.66 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073137.66 11 task still running (shellid=2584, process=1640) 073138.66 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073138.66 11 task still running (shellid=2584, process=1640) 073139.66 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073139.66 11 task still running (shellid=2584, process=1640) 073140.66 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073140.66 11 task still running (shellid=2584, process=1640) 073141.66 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073141.66 11 task still running (shellid=2584, process=1640) 073142.67 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073142.67 11 task still running (shellid=2584, process=1640) 073143.67 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073143.67 11 task still running (shellid=2584, process=1640) 073144.67 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073144.67 11 task still running (shellid=2584, process=1640) 073145.43 11 dtmf # (65697,35,2) 073145.43 11 LsRunWaitTillFinished # 073145.43 11 path {#} not found 073145.67 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073145.67 11 task still running (shellid=2584, process=1640) 073146.67 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073146.67 11 task still running (shellid=2584, process=1640) 073147.67 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 073147.67 11 task still running (shellid=2584, process=1640) 073148.42 11 callstate DISCONNECTED 65697,0,0 073148.43 11 LsRunWaitTillFinished EV_REMOTEPARTY_DISCONNECT 073148.43 11 Hanging up call... 073148.43 11 RecSoundStop ok 073148.43 11 PlaySoundStop ok 073148.43 11 fnHangupCall end 073148.47 11 linedevstate 2048 0 0 073148.47 11 callstate IDLE 65697 0 0 073148.48 11 WorkingMode@Idle= 073148.66 11 tapi Reply (LineEvReply) ok 66193 0 073149.57 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 073149.57 11 ReinitTelephony due to IDLE start 073149.58 11 tapic lineDeallocateCall(MainCall:65697) 0 073149.75 11 lineOpen(11) => 0 073149.75 11 Waiting for a call... 073149.75 11 lineOpen(11)LineHandle=65835 Share this post Link to post
SupportTeam Report post Posted 11/29/2003 07:51 AM The menu options given are still only 1,2,3,4 but I pressed 6 anyway and it worked.. The voice prompt lists only the most common selections, actual other options available are as listed in Help file. Please update your v5.1.3 installation with attached VGMULTI.EXE, the new .exe was tested by us and it resolved the problem you have encountered. VgMulti.zip Share this post Link to post
health4us Report post Posted 11/29/2003 08:31 AM Still does not send the phone message Heres the log 083137.28 11 linedevstate 2048 0 0 083137.31 11 callstate OFFERING 65697 0 4 083137.31 11 Could not obtain handle to kill process. (new call) 3268, 1628 083137.35 11 Answer the call at 29/11/2003 08:31:37 083137.39 11 lineAnswer(65697) => 65680 083137.39 11 callinfo CALLEDID 083137.40 11 callinfo ORIGIN 083137.40 11 ring 0 083137.94 11 callstate CONNECTED 65697,1,0 083137.94 11 WorkingModeTAPI@Connected= 083137.95 11 WorkingModeScript@Connected= 083137.98 11 Inband detection not enabled 083137.98 11 StartLoadedVgs at 29/11/2003 08:31:37 083137.98 11 tapi Reply (LineEvReply) ok 65680 0 083137.99 11 [Set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 083137.99 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 083137.99 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 083137.99 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 083138.00 11 [S.Enter Pin Code] Number Input 083138.00 11 [S.Enter Pin Code] Playing (input-access-code.wav) 083138.18 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 083140.20 11 dtmf 9 (65697,57,2) 083140.20 11 LsGetNbrsPlayWelcMsg 9 083140.25 11 PlaySoundStop ok 083140.25 11 [S.Enter Pin Code] Number Input 9 083140.25 11 path {9} not found 083140.37 11 dtmf 9 (65697,57,2) 083140.38 11 LsGetNbrsRxDigits 9 083140.38 11 [S.Enter Pin Code] Number Input 99 083140.38 11 path {99} not found 083140.60 11 dtmf 9 (65697,57,2) 083140.60 11 LsGetNbrsRxDigits 9 083140.61 11 [S.Enter Pin Code] Number Input 999 083140.61 11 path {999} not found 083141.07 11 dtmf 8 (65697,56,2) 083141.07 11 LsGetNbrsRxDigits 8 083141.07 11 [S.Enter Pin Code] Number Input 9998 083141.08 11 [Sound Files to orig] Evaluate ["C:\Program Files\VoiceGuide\System\voice"] 083141.08 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice")) 083141.08 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice] stored in $RV[DIRSYSTEMVOICE] 083141.08 11 path {C:\Program Files\VoiceGuide\System\voice} not found 083141.08 11 voicemail used: Scripted 083141.08 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs at idx=3 083141.09 11 [VmLoginStart] Running VB Script... 083141.09 11 RVreplace start (strlen>100) 083142.07 11 Run Script waiting... (shellid=2484, process=1608) 083142.58 11 cl Run_ResultReturn >>[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsgs]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5}[Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmExit]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPlayNext]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurrent]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Key_VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcMsgDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDeleteAndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Key_VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg_DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbId]{}[VmbLoginIntro]{none}<< 083142.59 11 [VmLoginAskVmb] Number Input 083142.59 11 RVreplace start: [$RV[VmbLoginIntro],$RV[PathSysVoice]VmbAccessGetVmbIdRetrieve.wav] 083142.60 11 RVreplace end: [none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 083142.60 11 [VmLoginAskVmb] Playing (none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav) 083142.71 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 083143.96 11 dtmf 0 (65697,48,2) 083143.96 11 LsGetNbrsPlayWelcMsg 0 083144.01 11 PlaySoundStop ok 083144.01 11 [VmLoginAskVmb] Number Input 0 083144.01 11 path {0} not found 083144.12 11 dtmf 0 (65697,48,2) 083144.13 11 LsGetNbrsRxDigits 0 083144.13 11 [VmLoginAskVmb] Number Input 00 083144.13 11 path {00} not found 083144.42 11 dtmf 0 (65697,48,2) 083144.43 11 LsGetNbrsRxDigits 0 083144.43 11 [VmLoginAskVmb] Number Input 000 083144.43 11 path {000} not found 083144.96 11 dtmf 1 (65697,49,2) 083144.96 11 LsGetNbrsRxDigits 1 083144.97 11 [VmLoginAskVmb] Number Input 0001 083144.97 11 path {0001} not found 083145.84 11 dtmf # (65697,35,2) 083145.84 11 LsGetNbrsRxDigits # 083145.84 11 path {0001} not found 083145.84 11 [VmLoginAskPin] Number Input 083145.84 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbPin.wav] 083145.84 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 083145.85 11 [VmLoginAskPin] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav) 083145.88 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 083146.13 11 dtmf # (65697,35,2) 083146.13 11 LsGetNbrsPlayWelcMsg # 083146.20 11 PlaySoundStop ok 083146.21 11 [VmLoginAskPin] Number Input 083146.21 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbPin.wav] 083146.21 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 083146.21 11 [VmLoginAskPin] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav) 083146.23 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 083146.39 11 callstate DISCONNECTED 65697,0,0 083146.39 11 LsGetNbrsPlayWelcMsg EV_REMOTEPARTY_DISCONNECT 083146.39 11 Hanging up call... 083146.39 11 RecSoundStop ok 083146.44 11 PlaySoundStop ok 083146.45 11 fnHangupCall end 083146.50 11 linedevstate 2048 0 0 083146.50 11 callstate IDLE 65697 0 0 083146.50 11 WorkingMode@Idle= 083146.00 11 tapi Reply (LineEvReply) ok 65833 0 083147.90 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 083147.90 11 ReinitTelephony due to IDLE start 083147.91 11 tapic lineDeallocateCall(MainCall:65697) 0 083148.08 11 lineOpen(11) => 0 083148.08 11 Waiting for a call... 083148.08 11 lineOpen(11)LineHandle=65661 083200.07 11 linedevstate 2048 0 0 083200.07 11 callstate OFFERING 65560 0 4 083200.07 11 Could not obtain handle to kill process. (new call) 2484, 1608 083200.07 11 Answer the call at 29/11/2003 08:32:00 083200.10 11 lineAnswer(65560) => 66157 083200.10 11 callinfo CALLEDID 083200.11 11 callinfo ORIGIN 083200.11 11 ring 0 083200.63 11 callstate CONNECTED 65560,1,0 083200.64 11 WorkingModeTAPI@Connected= 083200.64 11 WorkingModeScript@Connected= 083200.68 11 Inband detection not enabled 083200.68 11 StartLoadedVgs at 29/11/2003 08:32:00 083200.68 11 tapi Reply (LineEvReply) ok 66157 0 083200.68 11 [Set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 083200.68 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 083200.69 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 083200.69 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 083200.69 11 [S.Enter Pin Code] Number Input 083200.69 11 [S.Enter Pin Code] Playing (input-access-code.wav) 083200.71 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 083201.88 11 dtmf 9 (65560,57,2) 083201.88 11 LsGetNbrsPlayWelcMsg 9 083201.93 11 PlaySoundStop ok 083201.93 11 [S.Enter Pin Code] Number Input 9 083201.93 11 path {9} not found 083202.10 11 dtmf 9 (65560,57,2) 083202.11 11 LsGetNbrsRxDigits 9 083202.11 11 [S.Enter Pin Code] Number Input 99 083202.11 11 path {99} not found 083202.33 11 dtmf 9 (65560,57,2) 083202.33 11 LsGetNbrsRxDigits 9 083202.33 11 [S.Enter Pin Code] Number Input 999 083202.34 11 path {999} not found 083202.68 11 dtmf 8 (65560,56,2) 083202.68 11 LsGetNbrsRxDigits 8 083202.68 11 [S.Enter Pin Code] Number Input 9998 083202.68 11 [Sound Files to orig] Evaluate ["C:\Program Files\VoiceGuide\System\voice"] 083202.69 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice")) 083202.69 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice] stored in $RV[DIRSYSTEMVOICE] 083202.69 11 path {C:\Program Files\VoiceGuide\System\voice} not found 083202.69 11 voicemail used: Scripted 083202.69 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs at idx=3 083202.70 11 [VmLoginStart] Running VB Script... 083202.70 11 RVreplace start (strlen>100) 083202.76 11 Run Script waiting... (shellid=2536, process=1584) 083202.80 11 cl Run_ResultReturn >>[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsgs]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5}[Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmExit]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPlayNext]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurrent]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Key_VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcMsgDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDeleteAndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Key_VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg_DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbId]{}[VmbLoginIntro]{none}<< 083202.81 11 [VmLoginAskVmb] Number Input 083202.81 11 RVreplace start: [$RV[VmbLoginIntro],$RV[PathSysVoice]VmbAccessGetVmbIdRetrieve.wav] 083202.82 11 RVreplace end: [none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 083202.82 11 [VmLoginAskVmb] Playing (none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav) 083202.87 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 083204.89 11 dtmf 0 (65560,48,2) 083204.89 11 LsGetNbrsPlayWelcMsg 0 083204.94 11 PlaySoundStop ok 083204.94 11 [VmLoginAskVmb] Number Input 0 083204.95 11 path {0} not found 083205.11 11 dtmf 0 (65560,48,2) 083205.11 11 LsGetNbrsRxDigits 0 083205.11 11 [VmLoginAskVmb] Number Input 00 083205.12 11 path {00} not found 083205.33 11 dtmf 0 (65560,48,2) 083205.33 11 LsGetNbrsRxDigits 0 083205.33 11 [VmLoginAskVmb] Number Input 000 083205.33 11 path {000} not found 083206.19 11 dtmf 1 (65560,49,2) 083206.19 11 LsGetNbrsRxDigits 1 083206.19 11 [VmLoginAskVmb] Number Input 0001 083206.19 11 path {0001} not found 083206.79 11 dtmf # (65560,35,2) 083206.79 11 LsGetNbrsRxDigits # 083206.79 11 path {0001} not found 083206.79 11 [VmLoginAskPin] Number Input 083206.79 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbPin.wav] 083206.79 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 083206.79 11 [VmLoginAskPin] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav) 083206.81 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 083208.34 11 dtmf 5 (65560,53,2) 083208.34 11 LsGetNbrsPlayWelcMsg 5 083208.39 11 PlaySoundStop ok 083208.39 11 [VmLoginAskPin] Number Input 5 083208.39 11 path {5} not found 083208.69 11 dtmf 3 (65560,51,2) 083208.69 11 LsGetNbrsRxDigits 3 083208.70 11 [VmLoginAskPin] Number Input 53 083208.70 11 path {53} not found 083209.23 11 dtmf 9 (65560,57,2) 083209.23 11 LsGetNbrsRxDigits 9 083209.24 11 [VmLoginAskPin] Number Input 539 083209.24 11 path {539} not found 083209.65 11 dtmf 7 (65560,55,2) 083209.65 11 LsGetNbrsRxDigits 7 083209.65 11 [VmLoginAskPin] Number Input 5397 083209.66 11 path {5397} not found 083209.96 11 dtmf # (65560,35,2) 083209.96 11 LsGetNbrsRxDigits # 083209.97 11 path {5397} not found 083209.97 11 [VmLoginCheckPin] Running VB Script... 083209.97 11 RVreplace start (strlen>100) 083210.05 11 Run Script waiting... (shellid=2540, process=1616) 083210.11 0 cl Vm_VmbConfig_Get 0001, Pin 083210.17 11 cl Script_Goto 11, , VmMmMsgCountsCalc, [VmbId]{0001} 083210.17 11 [VmMmMsgCountsCalc] Running VB Script... 083210.17 11 RVreplace start (strlen>100) 083210.27 11 Run Script waiting... (shellid=3080, process=1656) 083210.81 11 cl Run_ResultReturn >>[VmMsgCount_New]{0}[VmMsgCount_Saved]{0}<< 083210.81 11 RVreplace start: [$RV[VmMsgCount_New]] 083210.82 11 RVreplace end: [0] 083210.82 11 [VmMmMsgCountsPlayNew] Say numbers: 0 as Number 083210.82 11 fn PlaySoundStartNumbers $RV[PathSysVoice]VmbAccessYouHave.wav, $RV[PathSysVoice]VmbAccessNewMessagesAnd.wav, 0, Number 083210.82 11 RVreplace start: [$RV[PathSysVoice]VmbAccessYouHave.wav] 083210.82 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav] 083210.82 11 RVreplace start: [$RV[PathSysVoice]VmbAccessNewMessagesAnd.wav] 083210.83 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav] 083210.87 11 sVbsFunctionToUse=Number 083211.01 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 083211.09 11 cl Play_Start C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav,0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav 083211.34 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav,C:\Program Files\VoiceGuide\System\voice\0.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav] 083213.34 11 dtmf 6 (65560,54,2) 083213.34 11 LsSayNbrPlay 6 083213.39 11 PlaySoundStop ok 083213.39 11 [VmMmMenu] Running VB Script... 083213.39 11 RVreplace start (strlen>100) 083213.59 11 Run Script waiting... (shellid=1988, process=1424) 083213.69 11 cl Script_Gosub vmSendMsg.vgs, VmSendRecPrompt, , VmMmMenuPlay 083213.69 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\vmSendMsg.vgs at idx=4 083213.69 11 [VmSendRecPrompt] Playing 083213.70 11 RVreplace start: [$RV[PathSysVoice]VmSendRecPrompt.wav] 083213.70 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav] 083213.70 11 [VmSendRecPrompt] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav) 083213.79 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav] 083213.80 11 RunModule PLAY end 083220.53 11 wb(83939500) 083220.57 11 Play End line[11] (id=839395) 083220.57 11 LsPlayMsg EV_PLAY_FINISHED 083220.59 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 083220.59 11 [VmSendRec] Recording 083220.65 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\beep1.wav] 083220.86 11 wb(84627500) 083220.90 11 Play End line[11] (id=846275) 083220.90 11 LsRecPlayBeep EV_PLAY_FINISHED 083220.93 11 RecSoundStart file[C:\Program Files\VoiceGuide\system\vm\1129083220_11_.wav] ok 083220.93 11 RecFile[C:\Program Files\VoiceGuide\system\vm\1129083220_11_.wav] 083223.39 11 dtmf # (65560,35,2) 083223.39 11 LsRecRecording # 083223.44 11 RecSoundStopTruncBytes ok 083223.44 11 rec length RV: VmSendRec_RecLen100ms = 24 083223.45 11 [VmSendMainMenu] Running VB Script... 083223.45 11 RVreplace start (strlen>100) 083223.56 11 Run Script waiting... (shellid=3736, process=1644) 083223.62 11 cl Script_Goto 11, , VmSendPlayMainMenu, 083223.62 11 [VmSendPlayMainMenu] Playing 083223.62 11 RVreplace start: [$RV[PathSysVoice]VmSendMainMenu.wav] 083223.62 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 083223.62 11 [VmSendPlayMainMenu] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav) 083223.71 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 083223.71 11 RunModule PLAY end 083230.65 11 dtmf 3 (65560,51,2) 083230.65 11 LsPlayMsg 3 083230.71 11 PlaySoundStop ok 083230.71 11 [VmSendMainMenu] Running VB Script... 083230.71 11 RVreplace start (strlen>100) 083230.80 11 Run Script waiting... (shellid=2932, process=1452) 083230.86 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{} 083230.86 11 [VmSendGetDest] Number Input 083230.87 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 083230.87 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 083230.87 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav) 083230.97 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 083238.65 11 Play End line[11] (id=856560) 083238.65 11 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 083239.36 11 dtmf 0 (65560,48,2) 083239.36 11 LsGetNbrsRxDigits 0 083239.36 11 [VmSendGetDest] Number Input 0 083239.36 11 path {0} not found 083239.71 11 dtmf 0 (65560,48,2) 083239.71 11 LsGetNbrsRxDigits 0 083239.71 11 [VmSendGetDest] Number Input 00 083239.71 11 path {00} not found 083240.10 11 dtmf 0 (65560,48,2) 083240.10 11 LsGetNbrsRxDigits 0 083240.10 11 [VmSendGetDest] Number Input 000 083240.11 11 path {000} not found 083240.64 11 dtmf 2 (65560,50,2) 083240.64 11 LsGetNbrsRxDigits 2 083240.64 11 [VmSendGetDest] Number Input 0002 083240.65 11 path {0002} not found 083241.69 11 dtmf # (65560,35,2) 083241.69 11 LsGetNbrsRxDigits # 083241.70 11 path {0002} not found 083241.70 11 [VmSendGetDestAndSend] Running VB Script... 083241.70 11 RVreplace start (strlen>100) 083241.82 11 Run Script waiting... (shellid=3424, process=1440) 083241.94 11 cl RvSet VmSendDestNameWav, 083241.95 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{0002}[VmSendGetDest]{} 083241.95 11 [VmSendGetDest] Number Input 083241.96 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 083241.96 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 083241.96 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav) 083241.97 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 083249.65 11 wb(86764600) 083249.71 11 Play End line[11] (id=867646) 083249.71 11 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 083250.16 11 dtmf # (65560,35,2) 083250.16 11 LsGetNbrsRxDigits # 083250.17 11 [VmSendGetDestAndSend] Running VB Script... 083250.17 11 RVreplace start (strlen>100) 083250.28 11 Run Script waiting... (shellid=2172, process=164) 083250.36 11 cl RvSet VmSendDestNameWav, 083250.36 0 cl Vm_DistListConfig_Get 0002, list 083250.36 11 vms dist list [0002] not found 083250.37 11 vms copy vm to:C:\Program Files\VoiceGuide\data\VmSave\0002_1129083250_1_11__0001.wav 083250.41 11 cl Vm_ForwardMsg 11, 0002, C:\Program Files\VoiceGuide\data\VmSave\0002_1129083250_1_11__0001.wav 083250.41 11 vm frwrd vmb 0002 083250.41 11 vm frwrd phone: 0034661180060 (scripted system) 083250.42 0 DialListDB_AddCall '0034661180060', 0, 1, 2359, MoTuWeThFrSaSu, C:\Program Files\VoiceGuide\System\voice\VmbForwardAskAccept.wav, C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart, C:\Program Files\VoiceGuide\data\VmSave\0002_1129083250_1_11__0001.wav, [PathSysVoice]{C:\Program Files\VoiceGuide\System\voice\}[VmbId]{0002}[VmFileToPlay]{0002_1129083250_1_11__0001.wav}, 60, 2, 5, ESCALATION: 083250.42 11 RVreplace start: [Voicemail received from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN on $RV_DATE $RV_MONTHNAME] 083250.43 11 RVreplace end: [Voicemail received from , at 8:32 on 29 November] 083250.43 11 RVreplace start (strlen>100) 083250.43 11 RVreplace end: [Voicemail received from: , on 29 November at 08:32:50 Voicemail box: 0001 ] 083250.46 11 vm frwrd vmb 0002 email to 0002@health4us.co.uk (wav attached) 083250.46 11 vm frwrd vmb 0002 end 083250.95 11 cl Script_Goto 11, , VmSendPlaySuccess, [VmSendRec]{} 083250.96 11 [VmSendPlaySuccess] Playing 083250.96 11 RVreplace start: [$RV[PathSysVoice]VmSendSuccess.wav] 083250.96 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav] 083250.96 11 [VmSendPlaySuccess] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav) 083251.01 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav] 083251.01 11 RunModule PLAY end 083253.74 11 wb(87664900) 083253.74 11 Play End line[11] (id=876649) 083253.74 11 LsPlayMsg EV_PLAY_FINISHED 083253.75 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 083254.03 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs at idx=3 083254.03 11 [VmMmMenuPlay] Playing 083254.04 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 083254.04 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 083254.04 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav) 083254.09 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 083254.10 11 RunModule PLAY end 083259.48 11 callstate DISCONNECTED 65560,0,0 083259.49 11 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 083259.49 11 Hanging up call... 083259.49 11 RecSoundStop ok 083259.54 11 PlaySoundStop ok 083259.55 11 fnHangupCall end 083259.60 11 linedevstate 2048 0 0 083259.61 11 callstate IDLE 65560 0 0 083259.61 11 WorkingMode@Idle= 083259.65 11 tapi Reply (LineEvReply) ok 66019 0 083300.55 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 083300.55 11 ReinitTelephony due to IDLE start 083300.55 11 tapic lineDeallocateCall(MainCall:65560) 0 083300.73 11 lineOpen(11) => 0 083300.73 11 Waiting for a call... 083300.73 11 lineOpen(11)LineHandle=66432 Share this post Link to post
SupportTeam Report post Posted 11/30/2003 01:29 AM Looks like for some reason the "DialListDB_AddCall" function does not work on your system... The trace should look like this (notice the dial callque statements after the DialListDB_AddCall command): 115641.20 6 vm frwrd vmb 0002 115641.20 6 vm frwrd phone: 19 (scripted system) 115641.20 0 DialListDB_AddCall '19', 0, 1, 2359, MoTuWeThFrSaSu, C:\ProjectsBak\vg32 5.1.3\system\voice\VmbForwardAskAccept.wav, C:\ProjectsBak\vg32 5.1.3\system\vm\vmMsgDeliver.vgs|VmDelivStart, C:\ProjectsBak\vg32 5.1.3\system\vm\vmMsgDeliver.vgs|VmDelivAMStart, [PathSysVoice]{C:\ProjectsBak\vg32 5.1.3\system\voice\}[VmbId]{0002}[VmFileToPlay]{0002_1130115641_1_6__0001.wav}, 60, 2, 5, ESCALATION: 115641.34 6 vm frwrd vmb 0002 end 115641.36 0 dial callque update id=4 next call time 0311301201 115641.36 0 dial callque DB update returned 115641.36 7 dial found entry: tel[19] ann[C:\ProjectsBak\vg32 5.1.3\system\voice\VmbForwardAskAccept.wav] vgs[C:\ProjectsBak\vg32 5.1.3\system\vm\vmMsgDeliver.vgs|VmDelivStart] am[C:\ProjectsBak\vg32 5.1.3\system\vm\vmMsgDeliver.vgs|VmDelivAMStart] 115641.42 7 Calling MakeCallEx(19) 115641.42 7 Dialing: 19 The trace above was taken using the same VGMULTI.EXE that was attached in previous post... Please delete the file OutDialQue.mdb in VoiceGuide's \data\ subdirectory and then please update your v5.1.3 installation with attached VGMULTI.EXE. This new .exe has more tracing messages around the area of code which inserts data into the OutDialQue.mdb queue... from previous posts I see that you mention that this database never has any entries added into it on your system - so it looks like that is the area where the problem lies... VgMulti.zip Share this post Link to post
health4us Report post Posted 12/01/2003 08:10 AM Thanks for this... now the outbound call is made but no sound is played when the call is answered.. There is an error message saying that vbs_12_2.vbs - path not found Line 074403.03 11 linedevstate 2048 0 0 074403.03 11 callstate OFFERING 65666 0 4 074403.03 11 Answer the call at 01/12/2003 07:44:03 074403.05 11 lineAnswer(65666) => 66094 074403.05 11 callinfo CALLEDID 074403.05 11 callinfo ORIGIN 074403.05 11 ring 0 074403.58 11 callstate CONNECTED 65666,1,0 074403.58 11 WorkingModeTAPI@Connected= 074403.59 11 WorkingModeScript@Connected= 074403.62 11 Inband detection not enabled 074403.63 11 StartLoadedVgs at 01/12/2003 07:44:03 074403.63 11 tapi Reply (LineEvReply) ok 66094 0 074403.63 11 [Set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 074403.63 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 074403.63 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 074403.63 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 074403.63 11 [S.Enter Pin Code] Number Input 074403.63 11 [S.Enter Pin Code] Playing (input-access-code.wav) 074403.66 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 074405.02 11 dtmf 9 (65666,57,2) 074405.02 11 LsGetNbrsPlayWelcMsg 9 074405.07 11 PlaySoundStop ok 074405.07 11 [S.Enter Pin Code] Number Input 9 074405.07 11 path {9} not found 074405.16 11 dtmf 9 (65666,57,2) 074405.16 11 LsGetNbrsRxDigits 9 074405.16 11 [S.Enter Pin Code] Number Input 99 074405.16 11 path {99} not found 074405.38 11 dtmf 9 (65666,57,2) 074405.38 11 LsGetNbrsRxDigits 9 074405.39 11 [S.Enter Pin Code] Number Input 999 074405.39 11 path {999} not found 074405.71 11 dtmf 8 (65666,56,2) 074405.71 11 LsGetNbrsRxDigits 8 074405.71 11 [S.Enter Pin Code] Number Input 9998 074405.71 11 [Sound Files to orig] Evaluate ["C:\Program Files\VoiceGuide\System\voice"] 074405.71 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice")) 074405.71 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice] stored in $RV[DIRSYSTEMVOICE] 074405.72 11 path {C:\Program Files\VoiceGuide\System\voice} not found 074405.72 11 voicemail used: Scripted 074405.72 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs at idx=3 074405.72 11 [VmLoginStart] Running VB Script... 074405.72 11 RVreplace start (strlen>100) 074405.78 11 Run Script waiting... (shellid=3456, process=160) 074405.82 11 cl Run_ResultReturn >>[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsgs]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5}[Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmExit]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPlayNext]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurrent]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Key_VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcMsgDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDeleteAndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Key_VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg_DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbId]{}[VmbLoginIntro]{none}<< 074405.83 11 [VmLoginAskVmb] Number Input 074405.83 11 RVreplace start: [$RV[VmbLoginIntro],$RV[PathSysVoice]VmbAccessGetVmbIdRetrieve.wav] 074405.83 11 RVreplace end: [none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 074405.84 11 [VmLoginAskVmb] Playing (none,C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav) 074405.86 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbIdRetrieve.wav] 074409.40 11 dtmf 0 (65666,48,2) 074409.40 11 LsGetNbrsPlayWelcMsg 0 074409.45 11 PlaySoundStop ok 074409.45 11 [VmLoginAskVmb] Number Input 0 074409.46 11 path {0} not found 074409.58 11 dtmf 0 (65666,48,2) 074409.58 11 LsGetNbrsRxDigits 0 074409.58 11 [VmLoginAskVmb] Number Input 00 074409.58 11 path {00} not found 074409.83 11 dtmf 0 (65666,48,2) 074409.83 11 LsGetNbrsRxDigits 0 074409.83 11 [VmLoginAskVmb] Number Input 000 074409.83 11 path {000} not found 074410.19 11 dtmf 1 (65666,49,2) 074410.19 11 LsGetNbrsRxDigits 1 074410.19 11 [VmLoginAskVmb] Number Input 0001 074410.19 11 path {0001} not found 074415.57 11 dtmf # (65666,35,2) 074415.57 11 LsGetNbrsRxDigits # 074415.57 11 path {0001} not found 074415.57 11 [VmLoginAskPin] Number Input 074415.57 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbPin.wav] 074415.57 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 074415.58 11 [VmLoginAskPin] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav) 074415.60 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessGetVmbPin.wav] 074416.74 11 dtmf 5 (65666,53,2) 074416.74 11 LsGetNbrsPlayWelcMsg 5 074416.80 11 PlaySoundStop ok 074416.80 11 [VmLoginAskPin] Number Input 5 074416.80 11 path {5} not found 074416.97 11 dtmf 3 (65666,51,2) 074416.97 11 LsGetNbrsRxDigits 3 074416.97 11 [VmLoginAskPin] Number Input 53 074416.97 11 path {53} not found 074417.42 11 dtmf 9 (65666,57,2) 074417.42 11 LsGetNbrsRxDigits 9 074417.43 11 [VmLoginAskPin] Number Input 539 074417.43 11 path {539} not found 074417.78 11 dtmf 7 (65666,55,2) 074417.78 11 LsGetNbrsRxDigits 7 074417.79 11 [VmLoginAskPin] Number Input 5397 074417.79 11 path {5397} not found 074418.13 11 dtmf # (65666,35,2) 074418.13 11 LsGetNbrsRxDigits # 074418.13 11 path {5397} not found 074418.13 11 [VmLoginCheckPin] Running VB Script... 074418.14 11 RVreplace start (strlen>100) 074418.19 11 Run Script waiting... (shellid=2424, process=1628) 074418.24 0 cl Vm_VmbConfig_Get 0001, Pin 074418.24 11 cl Script_Goto 11, , VmMmMsgCountsCalc, [VmbId]{0001} 074418.24 11 [VmMmMsgCountsCalc] Running VB Script... 074418.24 11 RVreplace start (strlen>100) 074418.31 11 Run Script waiting... (shellid=3928, process=156) 074418.41 11 cl Run_ResultReturn >>[VmMsgCount_New]{1}[VmMsgCount_Saved]{0}<< 074418.41 11 RVreplace start: [$RV[VmMsgCount_New]] 074418.41 11 RVreplace end: [1] 074418.43 11 [VmMmMsgCountsPlayNew] Say numbers: 1 as Number 074418.43 11 fn PlaySoundStartNumbers $RV[PathSysVoice]VmbAccessYouHave.wav, $RV[PathSysVoice]VmbAccessNewMessagesAnd.wav, 1, Number 074418.43 11 RVreplace start: [$RV[PathSysVoice]VmbAccessYouHave.wav] 074418.43 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav] 074418.43 11 RVreplace start: [$RV[PathSysVoice]VmbAccessNewMessagesAnd.wav] 074418.44 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav] 074418.44 11 sVbsFunctionToUse=Number 074418.53 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 074418.56 11 cl Play_Start C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav,1.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav 074418.59 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessYouHave.wav,C:\Program Files\VoiceGuide\System\voice\1.wav,C:\Program Files\VoiceGuide\System\voice\VmbAccessNewMessagesAnd.wav] 074420.43 11 dtmf 6 (65666,54,2) 074420.43 11 LsSayNbrPlay 6 074420.49 11 PlaySoundStop ok 074420.49 11 [VmMmMenu] Running VB Script... 074420.49 11 RVreplace start (strlen>100) 074420.59 11 Run Script waiting... (shellid=4708, process=1744) 074420.64 11 cl Script_Gosub vmSendMsg.vgs, VmSendRecPrompt, , VmMmMenuPlay 074420.64 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\vmSendMsg.vgs at idx=4 074420.65 11 [VmSendRecPrompt] Playing 074420.65 11 RVreplace start: [$RV[PathSysVoice]VmSendRecPrompt.wav] 074420.65 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav] 074420.65 11 [VmSendRecPrompt] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav) 074420.67 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendRecPrompt.wav] 074420.67 11 RunModule PLAY end 074427.42 11 wb(76632700) 074427.47 11 Play End line[11] (id=766327) 074427.47 11 LsPlayMsg EV_PLAY_FINISHED 074427.47 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 074427.47 11 [VmSendRec] Recording 074427.49 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\beep1.wav] 074427.70 11 wb(77314700) 074427.75 11 Play End line[11] (id=773147) 074427.75 11 LsRecPlayBeep EV_PLAY_FINISHED 074427.76 11 RecSoundStart file[C:\Program Files\VoiceGuide\system\vm\1201074427_11_.wav] ok 074427.76 11 RecFile[C:\Program Files\VoiceGuide\system\vm\1201074427_11_.wav] 074430.16 11 dtmf # (65666,35,2) 074430.16 11 LsRecRecording # 074430.21 11 RecSoundStopTruncBytes ok 074430.21 11 rec length RV: VmSendRec_RecLen100ms = 23 074430.22 11 [VmSendMainMenu] Running VB Script... 074430.22 11 RVreplace start (strlen>100) 074430.29 11 Run Script waiting... (shellid=3704, process=1652) 074430.34 11 cl Script_Goto 11, , VmSendPlayMainMenu, 074430.34 11 [VmSendPlayMainMenu] Playing 074430.34 11 RVreplace start: [$RV[PathSysVoice]VmSendMainMenu.wav] 074430.34 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 074430.35 11 [VmSendPlayMainMenu] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav) 074430.37 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendMainMenu.wav] 074430.37 11 RunModule PLAY end 074433.95 11 dtmf 3 (65666,51,2) 074433.95 11 LsPlayMsg 3 074434.01 11 PlaySoundStop ok 074434.01 11 [VmSendMainMenu] Running VB Script... 074434.01 11 RVreplace start (strlen>100) 074434.07 11 Run Script waiting... (shellid=3184, process=1728) 074434.12 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{} 074434.13 11 [VmSendGetDest] Number Input 074434.13 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 074434.13 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 074434.13 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav) 074434.15 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 074441.83 11 Play End line[11] (id=779816) 074441.83 11 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 074442.59 11 dtmf 9 (65666,57,2) 074442.59 11 LsGetNbrsRxDigits 9 074442.59 11 [VmSendGetDest] Number Input 9 074442.59 11 path {9} not found 074443.21 11 dtmf 9 (65666,57,2) 074443.21 11 LsGetNbrsRxDigits 9 074443.22 11 [VmSendGetDest] Number Input 99 074443.22 11 path {99} not found 074443.97 11 dtmf 9 (65666,57,2) 074443.97 11 LsGetNbrsRxDigits 9 074443.97 11 [VmSendGetDest] Number Input 999 074443.97 11 path {999} not found 074444.67 11 dtmf 9 (65666,57,2) 074444.68 11 LsGetNbrsRxDigits 9 074444.68 11 [VmSendGetDest] Number Input 9999 074444.68 11 path {9999} not found 074445.56 11 dtmf # (65666,35,2) 074445.56 11 LsGetNbrsRxDigits # 074445.56 11 path {9999} not found 074445.57 11 [VmSendGetDestAndSend] Running VB Script... 074445.57 11 RVreplace start (strlen>100) 074445.64 11 Run Script waiting... (shellid=4172, process=1748) 074445.70 11 cl RvSet VmSendDestNameWav, 074445.70 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{9999}[VmSendGetDest]{} 074445.71 11 [VmSendGetDest] Number Input 074445.71 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 074445.71 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 074445.71 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav) 074445.73 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendGetNextDest.wav] 074451.89 11 dtmf # (65666,35,2) 074451.89 11 LsGetNbrsPlayWelcMsg # 074451.94 11 PlaySoundStop ok 074451.94 11 [VmSendGetDestAndSend] Running VB Script... 074451.94 11 RVreplace start (strlen>100) 074452.01 11 Run Script waiting... (shellid=3080, process=1792) 074452.07 11 cl RvSet VmSendDestNameWav, 074452.07 0 cl Vm_DistListConfig_Get 9999, list 074452.07 11 vms dist list [9999] => [0001,0002] 074452.08 11 vms copy vm to:C:\Program Files\VoiceGuide\data\VmSave\0001_1201074452_1_11__0001.wav 074452.09 11 cl Vm_ForwardMsg 11, 0001, C:\Program Files\VoiceGuide\data\VmSave\0001_1201074452_1_11__0001.wav 074452.09 11 vm frwrd vmb 0001 074452.10 11 vm frwrd phone: 323156 (scripted system) 074452.10 0 dial DialListDB_AddCall '323156', 0, 1, 2359, MoTuWeThFrSaSu, C:\Program Files\VoiceGuide\System\voice\VmbForwardAskAccept.wav, C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart, C:\Program Files\VoiceGuide\data\VmSave\0001_1201074452_1_11__0001.wav, [PathSysVoice]{C:\Program Files\VoiceGuide\System\voice\}[VmbId]{0001}[VmFileToPlay]{0001_1201074452_1_11__0001.wav}, 60, 2, 5, ESCALATION: 074452.10 11 dial DialListDB_AddCall insert ok 074452.11 11 RVreplace start: [Voicemail received from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN on $RV_DATE $RV_MONTHNAME] 074452.11 11 RVreplace end: [Voicemail received from , at 7:44 on 1 December] 074452.11 11 RVreplace start (strlen>100) 074452.11 11 RVreplace end: [Voicemail received from: , on 1 December at 07:44:52 Voicemail box: 0001 ] 074452.12 11 vm frwrd vmb 0001 email to 0001@health4us.co.uk (wav attached) 074452.12 11 vm frwrd vmb 0001 end 074452.12 11 vms copy vm to:C:\Program Files\VoiceGuide\data\VmSave\0002_1201074452_1_11__0001.wav 074452.13 11 cl Vm_ForwardMsg 11, 0002, C:\Program Files\VoiceGuide\data\VmSave\0002_1201074452_1_11__0001.wav 074452.14 11 vm frwrd vmb 0002 074452.14 11 vm frwrd phone: 0034661180060 (scripted system) 074452.14 0 dial DialListDB_AddCall '0034661180060', 0, 1, 2359, MoTuWeThFrSaSu, C:\Program Files\VoiceGuide\System\voice\VmbForwardAskAccept.wav, C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart, C:\Program Files\VoiceGuide\data\VmSave\0002_1201074452_1_11__0001.wav, [PathSysVoice]{C:\Program Files\VoiceGuide\System\voice\}[VmbId]{0002}[VmFileToPlay]{0002_1201074452_1_11__0001.wav}, 60, 2, 5, ESCALATION: 074452.15 11 dial DialListDB_AddCall insert ok 074452.15 11 RVreplace start: [Voicemail received from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN on $RV_DATE $RV_MONTHNAME] 074452.15 11 RVreplace end: [Voicemail received from , at 7:44 on 1 December] 074452.15 11 RVreplace start (strlen>100) 074452.16 11 RVreplace end: [Voicemail received from: , on 1 December at 07:44:52 Voicemail box: 0001 ] 074452.16 11 vm frwrd vmb 0002 email to 0002@health4us.co.uk (wav attached) 074452.17 11 vm frwrd vmb 0002 end 074452.22 11 cl Script_Goto 11, , VmSendPlaySuccess, [VmSendRec]{} 074452.22 11 [VmSendPlaySuccess] Playing 074452.22 11 RVreplace start: [$RV[PathSysVoice]VmSendSuccess.wav] 074452.22 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav] 074452.23 11 [VmSendPlaySuccess] Playing (C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav) 074452.25 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmSendSuccess.wav] 074452.25 11 RunModule PLAY end 074452.41 0 dial callque update id=6 next call time 0312010749 074452.42 0 dial callque DB update returned 074452.42 12 dial found entry: tel[0034661180060] ann[C:\Program Files\VoiceGuide\System\voice\VmbForwardAskAccept.wav] vgs[C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart] am[C:\Program Files\VoiceGuide\data\VmSave\0002_1201074452_1_11__0001.wav] 074452.43 12 Calling MakeCallEx(0034661180060) 074452.43 12 Dialing: 0034661180060 074452.43 12 MakeCall => 65567 074452.43 12 TapiCbTrigSet 65567 7002 074453.29 12 tapi Reply (LineEvReply) ok 65567 0 074453.29 12 TapiCbTrigClear 074453.29 12 linedevstate 2048 0 0 074453.29 12 callstate DIALTONE 65938 0 0 074453.30 12 callstate DIALING 65938 0 0 074453.30 12 callstate PROCEEDING 65938 0 0 074453.30 12 callinfo CALLEDID 074453.30 12 callinfo REASON 074453.30 12 Lev_CallerID [2,] 074453.31 12 callinfo ORIGIN 074453.45 0 dial callque update id=5 next call time 0312010749 074453.45 0 dial callque DB update returned 074453.45 13 dial found entry: tel[323156] ann[C:\Program Files\VoiceGuide\System\voice\VmbForwardAskAccept.wav] vgs[C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart] am[C:\Program Files\VoiceGuide\data\VmSave\0001_1201074452_1_11__0001.wav] 074453.46 13 Calling MakeCallEx(323156) 074453.46 13 Dialing: 323156 074453.46 13 MakeCall => 65753 074453.46 13 TapiCbTrigSet 65753 7002 074453.89 11 Play End line[11] (id=797912) 074453.89 11 LsPlayMsg EV_PLAY_FINISHED 074453.90 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 074453.93 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs at idx=3 074453.93 11 [VmMmMenuPlay] Playing 074453.93 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 074453.93 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 074453.93 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav) 074453.94 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice\VmbAccessMenu.wav] 074453.95 11 RunModule PLAY end 074454.28 13 tapi Reply (LineEvReply) ok 65753 0 074454.28 13 TapiCbTrigClear 074454.28 13 linedevstate 2048 0 0 074454.28 13 callstate DIALTONE 65720 0 0 074454.29 13 callstate DIALING 65720 0 0 074454.29 13 callstate PROCEEDING 65720 0 0 074454.29 13 callinfo CALLEDID 074454.29 13 callinfo REASON 074454.29 13 Lev_CallerID [3,] 074454.30 13 callinfo ORIGIN 074456.39 11 callstate DISCONNECTED 65666,0,0 074456.39 11 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 074456.39 11 Hanging up call... 074456.39 11 RecSoundStop ok 074456.45 11 PlaySoundStop ok 074456.45 11 fnHangupCall end 074456.49 11 linedevstate 2048 0 0 074456.49 11 callstate IDLE 65666 0 0 074456.50 11 WorkingMode@Idle= 074456.53 11 tapi Reply (LineEvReply) ok 65771 0 074457.45 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 074457.45 11 ReinitTelephony due to IDLE start 074457.45 11 tapic lineDeallocateCall(MainCall:65666) 0 074457.67 11 lineOpen(11) => 0 074457.67 11 Waiting for a call... 074457.67 11 lineOpen(11)LineHandle=66335 074459.11 13 callstate BUSY 65720 4 0 074459.11 0 dial callque update id=5 next call time 0312010749 074459.11 0 dial callque DB update returned 074459.12 13 Hanging up call... [Busy] 074459.12 13 RecSoundStop ok 074459.12 13 PlaySoundStop ok 074459.12 13 Waiting for a call... 074459.13 13 fnHangupCall end 074459.17 13 linedevstate 2048 0 0 074459.17 13 callstate IDLE 65720 0 0 074459.17 13 WorkingMode@Idle= 074459.17 13 LineState(iLineId).iVgsIdx = 0 074459.17 13 tapi Reply (LineEvReply) ok 66506 0 074500.09 13 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 074500.09 13 ReinitTelephony due to IDLE start 074500.10 13 tapic lineDeallocateCall(MainCall:65720) 0 074500.29 13 lineOpen(13) => 0 074500.29 13 Waiting for a call... 074500.29 13 lineOpen(13)LineHandle=65986 074511.97 12 callstate CONNECTED 65938,1,0 074511.97 12 WorkingModeTAPI@Connected= 074511.98 12 WorkingModeScript@Connected= 074512.00 0 dial callque delete id=6 074512.01 12 Live person answered, starting C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart 074512.01 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs at idx=6 074512.01 12 [VmDelivStart] Running VB Script... 074512.02 12 RVreplace start (strlen>100) 074512.07 12 Run Script waiting... (shellid=4412, process=1824) 074512.12 12 cl Script_Goto 12, VmLogin.vgs, VmMmMsgCountsCalc, [VmMsgCurr_Filename]{0002_1201074452_1_11__0001.wav}[VmMsgList_NewOrSaved]{1}[VmMsgCurr_Index]{1}[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsgs]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5}[Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmExit]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPlayNext]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurrent]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Key_VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcMsgDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDeleteAndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Key_VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg_DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbLoginIntro]{none} 074512.13 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs at idx=3 074512.14 12 [VmMmMsgCountsCalc] Running VB Script... 074512.14 12 RVreplace start (strlen>100) 074512.20 12 Run Script waiting... (shellid=4744, process=1756) 074513.11 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074513.11 12 task still running (shellid=4744, process=1756) 074514.12 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074514.12 12 task still running (shellid=4744, process=1756) 074515.12 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074515.12 12 task still running (shellid=4744, process=1756) 074516.12 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074516.12 12 task still running (shellid=4744, process=1756) 074517.12 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074517.12 12 task still running (shellid=4744, process=1756) 074518.12 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074518.12 12 task still running (shellid=4744, process=1756) 074519.12 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074519.12 12 task still running (shellid=4744, process=1756) 074520.12 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074520.12 12 task still running (shellid=4744, process=1756) 074521.13 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074521.13 12 task still running (shellid=4744, process=1756) 074522.13 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074522.13 12 task still running (shellid=4744, process=1756) 074523.13 12 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 074523.13 12 task still running (shellid=4744, process=1756) 074523.34 12 callstate DISCONNECTED 65938,0,0 074523.34 12 LsRunWaitTillFinished EV_REMOTEPARTY_DISCONNECT 074523.34 12 Hanging up call... 074523.35 12 RecSoundStop ok 074523.35 12 PlaySoundStop ok 074523.35 12 fnHangupCall end 074523.40 12 linedevstate 2048 0 0 074523.40 12 callstate IDLE 65938 0 0 074523.40 12 WorkingMode@Idle= 074523.42 12 tapi Reply (LineEvReply) ok 66471 0 074524.33 12 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 074524.33 12 ReinitTelephony due to IDLE start 074524.33 12 tapic lineDeallocateCall(MainCall:65938) 0 074524.53 12 lineOpen(12) => 0 074524.53 12 Waiting for a call... 074524.53 12 lineOpen(12)LineHandle=66455 074900.06 0 dial callque update id=5 next call time 0312010754 074900.06 0 dial callque DB update returned 074900.06 12 dial found entry: tel[323156] ann[C:\Program Files\VoiceGuide\System\voice\VmbForwardAskAccept.wav] vgs[C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart] am[C:\Program Files\VoiceGuide\data\VmSave\0001_1201074452_1_11__0001.wav] 074900.07 12 Calling MakeCallEx(323156) 074900.07 12 Dialing: 323156 074900.08 12 MakeCall => 65599 074900.08 12 TapiCbTrigSet 65599 7002 074900.87 12 tapi Reply (LineEvReply) ok 65599 0 074900.87 12 TapiCbTrigClear 074900.88 12 linedevstate 2048 0 0 074900.88 12 callstate DIALTONE 65703 0 0 074900.88 12 callstate DIALING 65703 0 0 074900.88 12 callstate PROCEEDING 65703 0 0 074900.89 12 callinfo CALLEDID 074900.89 12 callinfo REASON 074900.89 12 Lev_CallerID [2,] 074900.90 12 callinfo ORIGIN 074906.49 11 linedevstate 2048 0 0 074906.49 11 callstate OFFERING 66061 0 4 074906.49 11 Could not obtain handle to kill process. (new call) 3080, 1792 074906.50 11 Answer the call at 01/12/2003 07:49:06 074906.51 11 lineAnswer(66061) => 65801 074906.52 11 callinfo CALLEDID 074906.52 11 callinfo ORIGIN 074906.52 11 ring 0 074907.06 11 callstate CONNECTED 66061,1,0 074907.06 11 WorkingModeTAPI@Connected= 074907.07 11 WorkingModeScript@Connected= 074907.10 11 Inband detection not enabled 074907.10 11 StartLoadedVgs at 01/12/2003 07:49:07 074907.11 11 tapi Reply (LineEvReply) ok 65801 0 074907.11 11 [Set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 074907.11 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 074907.12 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 074907.12 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 074907.12 11 [S.Enter Pin Code] Number Input 074907.12 11 [S.Enter Pin Code] Playing (input-access-code.wav) 074907.14 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 074910.48 12 callstate DISCONNECTED 65703,16,0 074910.48 12 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT 074910.48 0 dial callque delete id=5 074910.51 12 AM - wait for end of welcome message... 074910.51 12 dial awaiting end of answering machine message (lvl:10 for 20) 074910.53 12 RecSoundStart file[C:\Program Files\VoiceGuide\data\RecAm_12.wav] ok 074914.19 11 wb(5280900) 074914.24 11 Play End line[11] (id=52809) 074914.24 11 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 074916.60 12 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED 074916.65 12 RecSoundStop ok 074916.66 12 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED 074916.66 12 Play Answer Machine message [C:\Program Files\VoiceGuide\data\VmSave\0001_1201074452_1_11__0001.wav] 074916.68 12 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\VmSave\0001_1201074452_1_11__0001.wav] 074918.69 12 wb(6234300) 074918.74 12 Play End line[12] (id=62343) 074918.74 12 LsDialoutPlayOnAnswerMachine EV_PLAY_FINISHED 074918.75 12 Hanging up call... [LsDialoutPlayOnAnswerMachine 2 ] 074918.75 12 RecSoundStop ok 074918.75 12 PlaySoundStop ok 074918.75 12 Waiting for a call... 074918.76 12 fnHangupCall end 074918.80 12 linedevstate 2048 0 0 074918.80 12 callstate IDLE 65703 0 0 074918.81 12 WorkingMode@Idle= 074918.81 12 LineState(iLineId).iVgsIdx = 0 074918.81 12 tapi Reply (LineEvReply) ok 66388 0 074919.09 11 callstate DISCONNECTED 66061,0,0 074919.09 11 LsGetNbrsRxDigits EV_REMOTEPARTY_DISCONNECT 074919.09 11 Hanging up call... 074919.10 11 RecSoundStop ok Share this post Link to post
SupportTeam Report post Posted 12/01/2003 12:43 PM In the previous problem did deleting the database fix the problem, or just replacing the .exe fixed the problem? Regarding the message playing bug: Please update your v5.1.3 installation with attached VGMULTI.EXE and try making the call again.. VgMulti.zip Share this post Link to post
Guest Guest Report post Posted 12/02/2003 10:29 AM It worked thanks.. we got there in the end. to answer your question I needed to delete the database file to make it work and also replace the VG file... Can you let me know one thing.. Do outdial dialing times apply to voicemail type messages or are these sent whatever time of day the message is recorded by the person who wants to send the message? Thanks Share this post Link to post
health4us Report post Posted 12/02/2003 03:59 PM I replied to your questions above then remebered to post this last question also.. I want to send the recorded voicemail file by email.. This works great except I would like to change the name of the file is this poss? I saved the file to a new directory using the RUN command and would like to if poss take the file from that directory instead of the standard C:'prog files/ voiceguide/system/vm etc etc as the name of the new directory is more relevant.. is this poss pls?? If so how?? Thanks Share this post Link to post
SupportTeam Report post Posted 12/02/2003 11:35 PM I want to send the recorded voicemail file by email.. This works great except I would like to change the name of the file is this poss? You can edit the Voicemail system's scripts to copy the recorded sound file to another name and then forward that file instead... I'd recommend looking through the voicemail system scripts - in particular the vmLm.vgs script. Alternatively, VoiceGuide's COM function Vm_ForwardMsg forwards a specified sound file according to the rules created for a particular voicemail box - you can just use that function to perform the forwarding of your new file... PS. all the fixes which were supplied as part of this thread are now available as part of VoiceGuide v5.1.4 onwards. Share this post Link to post
Guest Guest Report post Posted 12/03/2003 08:34 AM So would this work if it was the RUN command of the voicemail box? I copy the message then forward usiing VM_forward Msg>?? cmd.exe /c copy "$RV[VoicemailMessageXXXX]" "S:\NewMessage.wav" set vg = CreateObject("VoiceGuide.CommandLink")vg.Vm_ForwardMsg iLineId, "0001", "S:\NewMessage.wav" set vg = Nothing p.s. what other new features are on the new version of VG? Share this post Link to post
health4us Report post Posted 12/03/2003 05:29 PM So weird.. one min the voicemail system send messages perfectly next time it does not... Basically when i try forward to a group it tells me there is no group to be found... 163430.57 11 linedevstate 2048 0 0 163430.57 11 callstate OFFERING 66289 0 4 163430.58 11 Answer the call at 03/12/2003 16:34:30 163430.59 11 lineAnswer(66289) => 65616 163430.60 11 callinfo CALLEDID 163430.60 11 callinfo ORIGIN 163430.60 11 ring 0 163431.13 11 callstate CONNECTED 66289,1,0 163431.14 11 WorkingModeTAPI@Connected= 163431.14 11 WorkingModeScript@Connected= 163431.18 11 Inband detection not enabled 163431.18 11 StartLoadedVgs at 03/12/2003 16:34:31 163431.18 11 tapi Reply (LineEvReply) ok 65616 0 163431.18 11 [Set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 163431.20 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 163431.20 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 163431.20 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 163431.20 11 [S.Enter Pin Code] Number Input 163431.20 11 [S.Enter Pin Code] Playing (input-access-code.wav) 163431.22 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 163433.80 11 dtmf 9 (66289,57,2) 163433.80 11 LsGetNbrsPlayWelcMsg 9 163433.85 11 PlaySoundStop ok 163433.85 11 [S.Enter Pin Code] Number Input 9 163433.85 11 path {9} not found 163433.99 11 dtmf 9 (66289,57,2) 163433.99 11 LsGetNbrsRxDigits 9 163433.99 11 [S.Enter Pin Code] Number Input 99 163433.99 11 path {99} not found 163434.20 11 dtmf 9 (66289,57,2) 163434.20 11 LsGetNbrsRxDigits 9 163434.20 11 [S.Enter Pin Code] Number Input 999 163434.20 11 path {999} not found 163434.92 11 dtmf 8 (66289,56,2) 163434.92 11 LsGetNbrsRxDigits 8 163434.92 11 [S.Enter Pin Code] Number Input 9998 163434.92 11 voicemail used: Scripted 163434.93 0 Script Load C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs 163436.12 11 Loaded C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs into:3 163436.13 11 [VmLoginStart] Running VB Script... 163436.13 11 RVreplace start (strlen>100) 163436.19 11 Run Script waiting... (shellid=5616, process=1448) 163436.23 11 cl Run_ResultReturn >>[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsgs]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5}[Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmExit]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPlayNext]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurrent]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Key_VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcMsgDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDeleteAndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Key_VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg_DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbId]{}[VmbLoginIntro]{none}<< 163436.24 11 [VmLoginAskVmb] Number Input 163436.24 11 RVreplace start: [$RV[VmbLoginIntro],$RV[PathSysVoice]VmbAccessGetVmbIdRetrieve.wav] 163436.25 11 RVreplace end: [none,C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessGetVmbIdRetrieve.wav] 163436.25 11 [VmLoginAskVmb] Playing (none,C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessGetVmbIdRetrieve.wav) 163436.27 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessGetVmbIdRetrieve.wav] 163437.93 11 dtmf 0 (66289,48,2) 163437.93 11 LsGetNbrsPlayWelcMsg 0 163437.98 11 PlaySoundStop ok 163437.98 11 [VmLoginAskVmb] Number Input 0 163437.99 11 path {0} not found 163438.07 11 dtmf 0 (66289,48,2) 163438.07 11 LsGetNbrsRxDigits 0 163438.07 11 [VmLoginAskVmb] Number Input 00 163438.08 11 path {00} not found 163438.29 11 dtmf 0 (66289,48,2) 163438.29 11 LsGetNbrsRxDigits 0 163438.29 11 [VmLoginAskVmb] Number Input 000 163438.29 11 path {000} not found 163438.00 11 dtmf 1 (66289,49,2) 163439.00 11 LsGetNbrsRxDigits 1 163439.00 11 [VmLoginAskVmb] Number Input 0001 163439.00 11 path {0001} not found 163439.43 11 dtmf # (66289,35,2) 163439.43 11 LsGetNbrsRxDigits # 163439.43 11 path {0001} not found 163439.43 11 [VmLoginAskPin] Number Input 163439.43 11 RVreplace start: [$RV[PathSysVoice]VmbAccessGetVmbPin.wav] 163439.43 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessGetVmbPin.wav] 163439.43 11 [VmLoginAskPin] Playing (C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessGetVmbPin.wav) 163439.45 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessGetVmbPin.wav] 163442.47 11 dtmf 5 (66289,53,2) 163442.47 11 LsGetNbrsPlayWelcMsg 5 163442.52 11 PlaySoundStop ok 163442.53 11 [VmLoginAskPin] Number Input 5 163442.53 11 path {5} not found 163442.96 11 dtmf 3 (66289,51,2) 163442.96 11 LsGetNbrsRxDigits 3 163442.96 11 [VmLoginAskPin] Number Input 53 163442.96 11 path {53} not found 163443.38 11 dtmf 9 (66289,57,2) 163443.38 11 LsGetNbrsRxDigits 9 163443.38 11 [VmLoginAskPin] Number Input 539 163443.38 11 path {539} not found 163443.89 11 dtmf 7 (66289,55,2) 163443.89 11 LsGetNbrsRxDigits 7 163443.90 11 [VmLoginAskPin] Number Input 5397 163443.90 11 path {5397} not found 163444.32 11 dtmf # (66289,35,2) 163444.33 11 LsGetNbrsRxDigits # 163444.33 11 path {5397} not found 163444.33 11 [VmLoginCheckPin] Running VB Script... 163444.33 11 RVreplace start (strlen>100) 163444.38 11 Run Script waiting... (shellid=2424, process=1580) 163444.42 0 cl Vm_VmbConfig_Get 0001, Pin 163444.42 11 cl Script_Goto 11, , VmMmMsgCountsCalc, [VmbId]{0001} 163444.42 11 [VmMmMsgCountsCalc] Running VB Script... 163444.42 11 RVreplace start (strlen>100) 163444.49 11 Run Script waiting... (shellid=5664, process=1564) 163444.65 11 cl Run_ResultReturn >>[VmMsgCount_New]{0}[VmMsgCount_Saved]{4}<< 163444.65 11 RVreplace start: [$RV[VmMsgCount_New]] 163444.65 11 RVreplace end: [0] 163444.66 11 [VmMmMsgCountsPlayNew] Say numbers: 0 as Number 163444.66 11 fn PlaySoundStartNumbers $RV[PathSysVoice]VmbAccessYouHave.wav, $RV[PathSysVoice]VmbAccessNewMessagesAnd.wav, 0, Number 163444.66 11 RVreplace start: [$RV[PathSysVoice]VmbAccessYouHave.wav] 163444.66 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessYouHave.wav] 163444.66 11 RVreplace start: [$RV[PathSysVoice]VmbAccessNewMessagesAnd.wav] 163444.66 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessNewMessagesAnd.wav] 163444.67 11 sVbsFunctionToUse=Number 163444.76 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 163444.81 11 cl Play_Start C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessYouHave.wav,0.wav,C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessNewMessagesAnd.wav 163444.84 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessYouHave.wav,C:\Program Files\VoiceGuide\System\voice_sue\0.wav,C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessNewMessagesAnd.wav] 163448.60 11 wb(39049102) 163448.66 11 Play End line[11] (id=390491) 163448.66 11 LsSayNbrPlay EV_PLAY_FINISHED 163448.66 11 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 163448.66 11 RVreplace start: [$RV[VmMsgCount_Saved]] 163448.66 11 RVreplace end: [4] 163448.66 11 [VmMmMsgCountsPlaySaved] Say numbers: 4 as Number 163448.67 11 fn PlaySoundStartNumbers none, $RV[PathSysVoice]VmbAccessSavedMessages.wav, 4, Number 163448.67 11 RVreplace start: [$RV[PathSysVoice]VmbAccessSavedMessages.wav] 163448.67 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessSavedMessages.wav] 163448.67 11 sVbsFunctionToUse=Number 163448.76 11 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_11_SayNumber.vbs) 163448.81 11 cl Play_Start 4.wav,C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessSavedMessages.wav 163448.83 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\4.wav,C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessSavedMessages.wav] 163451.64 11 wb(39448701) 163451.70 11 Play End line[11] (id=394487) 163451.70 11 LsSayNbrPlay EV_PLAY_FINISHED 163451.70 11 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 163451.70 11 [VmMmMenuPlay] Playing 163451.70 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 163451.70 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav] 163451.71 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav) 163451.73 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav] 163451.73 11 RunModule PLAY end 163452.27 11 dtmf 6 (66289,54,2) 163452.27 11 LsPlayMsg 6 163452.32 11 PlaySoundStop ok 163452.34 11 [VmMmMenu] Running VB Script... 163452.34 11 RVreplace start (strlen>100) 163452.41 11 Run Script waiting... (shellid=4176, process=1600) 163452.45 11 cl Script_Gosub vmSendMsg.vgs, VmSendRecPrompt, , VmMmMenuPlay 163452.46 0 Script Load C:\Program Files\VoiceGuide\system\vm\vmSendMsg.vgs 163452.54 11 Loaded C:\Program Files\VoiceGuide\system\vm\vmSendMsg.vgs into:4 163452.54 11 [VmSendRecPrompt] Playing 163452.54 11 RVreplace start: [$RV[PathSysVoice]VmSendRecPrompt.wav] 163452.54 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmSendRecPrompt.wav] 163452.55 11 [VmSendRecPrompt] Playing (C:\Program Files\VoiceGuide\System\voice_sue\VmSendRecPrompt.wav) 163452.56 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmSendRecPrompt.wav] 163452.57 11 RunModule PLAY end 163458.21 0 sys cleanup Start 163458.21 0 sys cleanup End 163459.29 11 wb(39823200) 163459.34 11 Play End line[11] (id=398232) 163459.34 11 LsPlayMsg EV_PLAY_FINISHED 163459.34 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 163459.34 11 [VmSendRec] Recording 163459.38 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\beep1.wav] 163459.59 11 wb(40503200) 163459.64 11 Play End line[11] (id=405032) 163459.64 11 LsRecPlayBeep EV_PLAY_FINISHED 163459.66 11 RecSoundStart file[C:\Program Files\VoiceGuide\system\vm\1203163459_11_.wav] ok 163459.66 11 RecFile[C:\Program Files\VoiceGuide\system\vm\1203163459_11_.wav] 163503.37 11 dtmf # (66289,35,2) 163503.37 11 LsRecRecording # 163503.42 11 RecSoundStopTruncBytes ok 163503.43 11 rec length RV: VmSendRec_RecLen100ms = 36 163503.43 11 [VmSendMainMenu] Running VB Script... 163503.43 11 RVreplace start (strlen>100) 163503.49 11 Run Script waiting... (shellid=5740, process=1592) 163503.54 11 cl Script_Goto 11, , VmSendPlayMainMenu, 163503.54 11 [VmSendPlayMainMenu] Playing 163503.56 11 RVreplace start: [$RV[PathSysVoice]VmSendMainMenu.wav] 163503.56 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmSendMainMenu.wav] 163503.56 11 [VmSendPlayMainMenu] Playing (C:\Program Files\VoiceGuide\System\voice_sue\VmSendMainMenu.wav) 163503.58 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmSendMainMenu.wav] 163503.59 11 RunModule PLAY end 163508.55 11 dtmf 3 (66289,51,2) 163508.55 11 LsPlayMsg 3 163508.62 11 PlaySoundStop ok 163508.62 11 [VmSendMainMenu] Running VB Script... 163508.62 11 RVreplace start (strlen>100) 163508.82 11 Run Script waiting... (shellid=4120, process=1612) 163508.88 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{} 163508.88 11 [VmSendGetDest] Number Input 163508.88 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 163508.88 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice_sue\VmSendGetNextDest.wav] 163508.88 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice_sue\VmSendGetNextDest.wav) 163508.91 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmSendGetNextDest.wav] 163516.33 11 dtmf 9 (66289,57,2) 163516.33 11 LsGetNbrsPlayWelcMsg 9 163516.39 11 PlaySoundStop ok 163516.39 11 [VmSendGetDest] Number Input 9 163516.39 11 path {9} not found 163517.12 11 dtmf 9 (66289,57,2) 163517.12 11 LsGetNbrsRxDigits 9 163517.12 11 [VmSendGetDest] Number Input 99 163517.13 11 path {99} not found 163517.94 11 dtmf 9 (66289,57,2) 163517.94 11 LsGetNbrsRxDigits 9 163517.94 11 [VmSendGetDest] Number Input 999 163517.94 11 path {999} not found 163518.75 11 dtmf 9 (66289,57,2) 163518.75 11 LsGetNbrsRxDigits 9 163518.75 11 [VmSendGetDest] Number Input 9999 163518.76 11 path {9999} not found 163519.68 11 dtmf # (66289,35,2) 163519.69 11 LsGetNbrsRxDigits # 163519.69 11 path {9999} not found 163519.69 11 [VmSendGetDestAndSend] Running VB Script... 163519.69 11 RVreplace start (strlen>100) 163519.77 11 Run Script waiting... (shellid=5828, process=1616) 163519.83 11 cl RvSet VmSendDestNameWav, 163519.83 11 cl Script_Goto 11, , VmSendGetDest, [VmSendDestListSoFar]{9999}[VmSendGetDest]{} 163519.84 11 [VmSendGetDest] Number Input 163519.84 11 RVreplace start: [$RV[VmSendDestNameWav],$RV[PathSysVoice]VmSendGetNextDest.wav] 163519.84 11 RVreplace end: [,C:\Program Files\VoiceGuide\System\voice_sue\VmSendGetNextDest.wav] 163519.84 11 [VmSendGetDest] Playing (,C:\Program Files\VoiceGuide\System\voice_sue\VmSendGetNextDest.wav) 163519.86 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmSendGetNextDest.wav] 163522.50 11 dtmf # (66289,35,2) 163522.50 11 LsGetNbrsPlayWelcMsg # 163522.56 11 PlaySoundStop ok 163522.56 11 [VmSendGetDestAndSend] Running VB Script... 163522.57 11 RVreplace start (strlen>100) 163522.63 11 Run Script waiting... (shellid=2980, process=1620) 163522.68 11 cl RvSet VmSendDestNameWav, 163522.68 0 cl Vm_DistListConfig_Get 9999, DistList 163522.69 11 vms copy vm to:C:\Program Files\VoiceGuide\data\VmSave\9999_1203163522_1_11__0001.wav 163522.70 11 cl Vm_ForwardMsg 11, 9999, C:\Program Files\VoiceGuide\data\VmSave\9999_1203163522_1_11__0001.wav 163522.70 11 vm frwrd vmb 9999 << unknown vmb 163522.76 11 cl Script_Goto 11, , VmSendPlaySuccess, [VmSendRec]{} 163522.76 11 [VmSendPlaySuccess] Playing 163522.76 11 RVreplace start: [$RV[PathSysVoice]VmSendSuccess.wav] 163522.76 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmSendSuccess.wav] 163522.77 11 [VmSendPlaySuccess] Playing (C:\Program Files\VoiceGuide\System\voice_sue\VmSendSuccess.wav) 163522.79 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmSendSuccess.wav] 163522.79 11 RunModule PLAY end 163524.39 11 wb(42844600) 163524.44 11 Play End line[11] (id=428446) 163524.45 11 LsPlayMsg EV_PLAY_FINISHED 163524.45 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 163524.47 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLogin.vgs at idx=3 163524.48 11 [VmMmMenuPlay] Playing 163524.48 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 163524.48 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav] 163524.48 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav) 163524.51 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav] 163524.51 11 RunModule PLAY end 163526.95 11 dtmf 1 (66289,49,2) 163526.95 11 LsPlayMsg 1 163527.00 11 PlaySoundStop ok 163527.02 11 [VmMmMenu] Running VB Script... 163527.02 11 RVreplace start (strlen>100) 163527.11 11 Run Script waiting... (shellid=2476, process=1604) 163527.16 11 VmMmMenu VmMsgList_Create(0001, 1, 1) sMsgMatch=[C:\Program Files\VoiceGuide\data\VmSave\0001_??????????_1_*.wav] 163527.21 11 cl Script_Goto 11, , VmMmNoNewMsgs, 163527.21 11 [VmMmNoNewMsgs] Playing 163527.22 11 RVreplace start: [$RV[PathSysVoice]VmbAccessNoNewMessages.wav] 163527.22 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessNoNewMessages.wav] 163527.22 11 [VmMmNoNewMsgs] Playing (C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessNoNewMessages.wav) 163527.24 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessNoNewMessages.wav] 163527.24 11 RunModule PLAY end 163528.53 11 wb(43290200) 163528.59 11 Play End line[11] (id=432902) 163528.59 11 LsPlayMsg EV_PLAY_FINISHED 163528.59 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 163528.60 11 [VmMmMenuPlay] Playing 163528.60 11 RVreplace start: [$RV[PathSysVoice]VmbAccessMenu.wav] 163528.60 11 RVreplace end: [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav] 163528.60 11 [VmMmMenuPlay] Playing (C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav) 163528.63 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\System\voice_sue\VmbAccessMenu.wav] 163528.63 11 RunModule PLAY end 163531.59 11 callstate DISCONNECTED 66289,0,0 163531.59 11 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 163531.60 11 Hanging up call... 163531.60 11 RecSoundStop ok 163531.65 11 PlaySoundStop ok 163531.65 11 fnHangupCall end 163531.70 11 linedevstate 2048 0 0 163531.70 11 callstate IDLE 66289 0 0 163531.70 11 WorkingMode@Idle= 163531.74 11 tapi Reply (LineEvReply) ok 65841 0 163532.66 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 163532.66 11 ReinitTelephony due to IDLE start 163532.67 11 tapic lineDeallocateCall(MainCall:66289) 0 163532.84 11 lineOpen(11) => 0 163532.84 11 Waiting for a call... 163532.84 11 lineOpen(11)LineHandle=66390 Share this post Link to post
health4us Report post Posted 12/03/2003 07:02 PM So would this work if it was the RUN command of the voicemail box? I copy the message then forward usiing VM_forward Msg>?? cmd.exe /c copy "$RV[VoicemailMessageXXXX]" "S:\NewMessage.wav" set vg = CreateObject("VoiceGuide.CommandLink")vg.Vm_ForwardMsg iLineId, "0001", "S:\NewMessage.wav" set vg = Nothing Share this post Link to post
SupportTeam Report post Posted 12/04/2003 01:21 AM The trace shows that old scripts are being used.... the new scripts that were supplied a few messages back in this thread have tracing which uses "vms dist list" tags... and we do not see these tags listed in the trace... Also the trace above shows: 163522.68 0 cl Vm_DistListConfig_Get 9999, DistList That's a command issued by the old voicemail scripts - not the new one... Here is a snippet from the new scripts, which shows the type of tracing we would expect to see if the new scripts are used...: VG.Admin_TraceLogAdd iLineId, 3, "vms dist list [" & sDestList & "] ubound=" & aDestList_Ubound for iDestListCount = 0 to aDestList_Ubound 'see if there is a distribution list like with this ID 'DistList : returns comma delimited list of VMBs/Lists 'sDistList = VG.Vm_DistListConfig_Get(aDestList(iDestListCount), "DistList") sDistList = VG.Vm_DistListConfig_Get(aDestList(iDestListCount), "list") if (sDistList = "") then VG.Admin_TraceLogAdd iLineId, 3, "vms dist list [" & aDestList(iDestListCount) & "] not found" else VG.Admin_TraceLogAdd iLineId, 3, "vms dist list [" & aDestList(iDestListCount) & "] => [" & sDistList & "]" aDestList(iDestListCount) = sDistList end if next The new scripts are included as part of the v5.1.4 distribution... Regarding copying/forwarding - the copying can be done from a Run Program module, but the forwarding part is a VB script command which must be ran from a VB Script module... probably silmplest to just copy file as well from a VB Script module... Share this post Link to post
health4us Report post Posted 12/04/2003 07:20 AM so as far as me forwarding the sound file to my list what are you saying is the instructions to do this as i dont really understand.. i want to record the file as normal using voicemail. copy the file and send the new version. Please let me know how to do this as maybe you have already but did not really understan your reply... sorry... some example code would really help..... thanks Share this post Link to post
SupportTeam Report post Posted 12/05/2003 04:29 AM i want to record the file as normal using voicemail. copy the file and send the new version. Name of last recorded voicemail file can be accessed using $RV[VoicemailMessage], and you can use that in the Run Program module to copy to file to another name - and you can then run a VB Script which uses the Vm_ForwardMsg COM function to forward the new file... It may be just as easy to modify the VoiceGuide Voicemail script files to do this... You will need knowledge of VB scripting to do this. Share this post Link to post
