Guest ddenara Report post Posted 03/13/2012 01:07 PM Dear Support, I updated my system to version 7.3 and HMP Release 3.14. Unfortunately, my registration fails and I am getting a 500 network error. Attached are three VG log files, RTF Dialogic log files, and winshark trace. Below is my conf file. <VoIP_Registrations> <VoIP_Registration> <Display>CallCentric (www.callcentric.com) </Display> <Protocol>SIP</Protocol> <RegServer>callcentric.com</RegServer> <RegClient>17772818383@callcentric.com</RegClient> <LocalAlias>17772818383@192.168.1.102</LocalAlias> <Expires>600</Expires> </VoIP_Registration> </VoIP_Registrations> <VoIP_Authentications> <VoIP_Authentication> <Display>CallCentric</Display> <Realm>callcentric.com</Realm> <Domain>callcentric.com</Domain> <Identity>sip:17772818383@callcentric.com</Identity> <AuthUsername>deletedbyme</AuthUsername> <AuthPassword>deletedbyme</AuthPassword> </VoIP_Authentication> </VoIP_Authentications> If you check my history, we had lots of difficulty getting this to work and several sepecial VG releases were provided. I was told these releases were part of the production release. Please advise. VG Fails after 7.3 update and HMP 3.14 Release.zip VG Log Files - after 7.3 update.zip rtflog-LOCAL-20120313-08h47m26.006s.zip rtflog-LOCAL-20120313-08h42m16.804s.zip Share this post Link to post
SupportTeam Report post Posted 03/13/2012 10:04 PM Not sure why the SIP provider would send "500 Network Failure" message. Can you ask the SIP provider why they send this message? The previous issues were with HMP not handling some messages from SIP provider, and not restarting Registrations after network connectivity was broken. Both of which were fixed with new updates of HMP and hence new version of VG that used those latest HMP versions. The traces posted show that this is a different problem. One comment that we have regarding the posted Config file: in the <VoIP_Authentication> section do not set the Identity entry. The Identity entry is only used if you are registering multiple SIP accounts with same provider. ie. change: <Identity>sip:17772818383@callcentric.com</Identity> to <Identity></Identity> Share this post Link to post
SupportTeam Report post Posted 03/13/2012 10:16 PM searching for "sip 500 network failure Callcentric.com" brings up this as one of the results: from http://siproxd.sourceforge.net/index.php?op=relnotes : - callcentric.com (afaik callcentric fails with "500 network failure" during REGISTER if more than one Via header is present in a SIP packet. Having multiple Via headers is completely in compliance with RFC3261. This might be related to their "NAT problem avoidance magic". There is nothing that can be done within siproxd to avoid this issue as callcentric does not comply with the SIP specification. We'll have a closer look at the headers that HMP v314 is sending out, but if you can get callcentric to advise why the "500 network failure" message is sent out by them then we would know what part of header they do not find acceptable. Share this post Link to post
Guest ddenara Report post Posted 03/14/2012 02:10 PM Callcentric is doing a SIP trace. I tried removing the identity value and that didn't help the situation. Everything was working fine before the update so I imagine it is related someway. Share this post Link to post
Guest ddenara Report post Posted 03/14/2012 11:27 PM Do you have anything further on the headers or anything I can ask Callcentric about? It appears this happened with the latest update so something must be different about the registration process for it to stop working. Share this post Link to post
Guest ddenara Report post Posted 03/19/2012 11:36 AM Call centric's analysis and questions are below. Please advise. Hello, You stated previously that an update to the latest version caused this issue correct? Is it possible to downgrade to see if the problem occurs? Additionally we are seeing multiple Contact headers in your registration attempts: -------------------------------------------------------------------------------- 13:25:26 Rx udp:67.84.251.167:5060 REGISTER sip:callcentric.com;ttl=10 SIP/2.0 From: <sip:17772818383@callcentric.com>;tag=e3033c0-0-13c4-50022-1f95-3602114f-1f95 To: <sip:17772818383@callcentric.com> Call-ID: e211f90-0-13c4-50022-1f95-3a8be399-1f95 CSeq: 2 REGISTER Via: SIP/2.0/UDP 192.168.1.102:5060;branch=z9hG4bK-1f95-7b602d-501723c9 Max-Forwards: 70 Supported: replaces User-Agent: VoiceGuideHMP Expires: 1000 Proxy-Authorization: Digest username="17772818383",realm="callcentric.com",nonce="7c716446a07fcc3eee eb30325e58369b",uri="sip:callcentric.com;ttl=10",response="6ab2d093ad73b194da6d5f5c5d54a3e8",algor ithm=MD5,opaque="" Contact: <sip:17772818383@192.168.1.102> Contact: <sip:17772818383@192.168.1.102:5060>;methods="INVITE, INFO, SUBSCRIBE, BYE, CANCEL, NOTIFY, ACK, REFER" Content-Length: 0 -------------------------------------------------------------------------------- 13:25:27 Tx udp:67.84.251.167:5060 SIP/2.0 500 Network Failure v: SIP/2.0/UDP 192.168.1.102:5060;branch=z9hG4bK-1f95-7b602d-501723c9;rport=5060;received=67.84.251. 167 f: <sip:17772818383@callcentric.com>;tag=e3033c0-0-13c4-50022-1f95-3602114f-1f95 t: <sip:17772818383@callcentric.com> i: e211f90-0-13c4-50022-1f95-3a8be399-1f95 CSeq: 2 REGISTER l: 0 -------------------------------------------------------------------------------- Additionally we see that the REGISTER URI adds a ttl of 10: REGISTER sip:callcentric.com;ttl=10 SIP/2.0 Does this also occur with the latest version? Essentially we need to find out what changed between the older version and this newer version in order to find the cause of this problem. Share this post Link to post
Guest ddenara Report post Posted 03/21/2012 11:26 AM Dear Support Team, I downgraded my system and this problem went away so it is definitely related to 7.3 update. My last few messages have gone unacknowledge so I am hopeful you can help me understand what I need to do for next steps. Callcentric is involved and willing to help so is there anything I can advise them on how 7.3 differs from 7.2.4.110921 ? Share this post Link to post
SupportTeam Report post Posted 03/21/2012 11:45 AM Can you please advise if you still used HMP v314 after dropping down to v7.2.4_110921 ? Share this post Link to post
Guest ddenara Report post Posted 03/21/2012 01:00 PM Yes, I didn't downgrade the HMP driver and it still worked with the older version of voiceguide. Share this post Link to post
Guest ddenara Report post Posted 03/21/2012 09:11 PM Here are two wireshark traces. One is for version 7.3 and it fails registration. The other is for 7.2.4 which succeeds. Callentric is looking at these as well because version 7.3 is definitely doing something different to cause the failure. The HMP drivers are the same in both cases and the latest verisions available so the HMP version doesn't seem to matter while VG version does. Any Thoughts? Trace with Voiceguide version 7.zip Trace with Voiceguide version 7.2.zip Share this post Link to post
Guest ddenara Report post Posted 03/21/2012 10:14 PM Callcentric is indicating that the problem is related to multiple contact headers. See their response below which shows the only difference between version 7.3 and the working version 7.2.4. Is there something in the config file I can change to modify this double contact header? Callcentric Response Mar 21, 2012 05:25 PM : Customer service Hello, We highly believe this issue is due to the multiple Contact headers. please see the only difference in the two REGISTER packets you sent: Problematic: REGISTER sip:callcentric.com;ttl=10 SIP/2.0 From: <sip:17772818383@callcentric.com>;tag=e7233c0-0-13c4-50022-85d1b-7ecd37aa-85d1b To: <sip:17772818383@callcentric.com> Call-ID: e631f90-0-13c4-50022-85d1b-10c0a14c-85d1b CSeq: 1 REGISTER Via: SIP/2.0/UDP 192.168.1.102:5060;branch=z9hG4bK-85d1b-20abb2f6-5cb5beb4 Max-Forwards: 70 Supported: replaces User-Agent: VoiceGuideHMP Expires: 600 Contact: <sip:17772818383@192.168.1.133> Contact: <sip:17772818383@192.168.1.133:5060>;methods="INVITE, INFO, SUBSCRIBE, BYE, CANCEL, NOTIFY, ACK, REFER" Content-Length: 0 Working: REGISTER sip:callcentric.com;ttl=10 SIP/2.0 From: <sip:17772818383@callcentric.com>;tag=f094380-0-13c4-50022-85e16-15716a9d-85e16 To: <sip:17772818383@callcentric.com> Call-ID: efa1c08-0-13c4-50022-85e16-e64a407-85e16 CSeq: 1 REGISTER Via: SIP/2.0/UDP 192.168.1.102:5060;branch=z9hG4bK-85e16-20af8911-43faa162 Max-Forwards: 70 Supported: replaces Expires: 600 Contact: <sip:17772818383@192.168.1.133> Content-Length: 0 We have not made any changes to our system which would cause a problem and in fact the only change was with the software version. Please contact Voiceguide regarding this issue and specificy inform them of the multiple Contact headers included in the REGISTER packet. Share this post Link to post
SupportTeam Report post Posted 03/22/2012 12:26 PM Please update system to this version of VG v7:[link removed]and post WireShark and ktTel traces if problems persist with registration.Please keep HMP su314 on system.Which version of Windows is used on this system? Share this post Link to post
Guest ddenara Report post Posted 03/22/2012 01:11 PM Windows 7 Home Premium 64-bit. The FTP link doesn't appear to work in IE 9. I am going to try another browswer. Share this post Link to post
Guest ddenara Report post Posted 03/22/2012 01:13 PM The link doesn't work in Chrome or IE. Please take a look at the link and let me know if it is correct. Share this post Link to post
SupportTeam Report post Posted 03/22/2012 08:36 PM Was it an error: "550 Cant change directory to..." ?Looks like ftp links don't work well in browsers. We're looking into this, in meantime please use this (http) link:[link removed] Share this post Link to post
Guest ddenara Report post Posted 03/22/2012 09:23 PM This fixed the registration; however, incoming calls are returning a 486 Busy Here status. I will try to debug but I am using same config file that was working before so not sure why this would be different. Any thoughts would be helpful? Share this post Link to post
SupportTeam Report post Posted 03/22/2012 09:35 PM Can you please post the WireShark and ktTel traces capturing the system startup and the problem calls. Share this post Link to post
Guest ddenara Report post Posted 03/22/2012 10:00 PM I restarted my computer and all is well. Will this update become the latest download release? Share this post Link to post
SupportTeam Report post Posted 03/22/2012 10:21 PM We will have a look at this, but most likely the changes will be in the upcoming 7.3.1 version that should be out in about a month. Share this post Link to post
Guest ddenara Report post Posted 03/23/2012 03:53 PM Do you recommend that I wait for production release before updating to this fix? That is, are there any other know issues. Does this new release provide any new features or anything? Share this post Link to post
Guest ddenara Report post Posted 03/25/2012 04:32 PM I just noticed that outbound calling is not working with this version of softaware. My c# program drops an XML file into the data directory. I have attached an xml file. Also, I tried to load a phone number directly from the outbound call loader and the phone calls are not being made with this new version. I notice there vgDB files and lock files being create at the time I am trying to load the numbers so I'm not sure what is happening. Please advise on what you need so we can debug this .... outdial-93673619-1f93-46ff-97fb-6540afb9dce3.zip Share this post Link to post
SupportTeam Report post Posted 03/25/2012 08:00 PM Could you please post the VgEngine and ktTel trace file that capture the system startup and the outgoing call. If the outgoing INVITE is sent then could you also please post the WireShark trace file. Share this post Link to post
Guest ddenara Report post Posted 03/26/2012 11:47 AM I have attached the files. It doesn't appear that the XML files are getting picked up from the vg/data directory. I tried to send by the Outgoing Call Loader. I also tried to send my c# code which works with 7.2.4 version of VG. Also, I found some other log files in the /log folder so they are attached too. I restarted the VG system but that didn't help. Please advise on next steps. It seems this new version changed a few things so happy to help debug. outdial-8a22e091-c055-4c8e-abd3-b8689ec8b6d1.zip 0326_ktTel.zip 0326_0738_vgDialListLoad.zip 0326_0727_vgEngine.zip 0326_0740_vgDialListLoad.zip No Outgoing Calls Trace.zip Share this post Link to post
SupportTeam Report post Posted 03/26/2012 11:56 AM Please stop the VG service and the edit the Config.xml file to remove the entire <Dialer> section. (about 7 lines near bottom of file usually). Then start the VoiceGuide Service and try loading the call again. Please post vgEngine traces if problem persists. (Looks like current <Dialer> section is pointing to an old format database that is not used in newer versions of VoiceGuide. Deleting that section lets VG use the default settings, which should work). Share this post Link to post
Guest ddenara Report post Posted 03/26/2012 12:31 PM Yes, that fixed it. My apologies because I copied an old config file over after doing the update so I could retain my VOIP settings. Is that necessary after each update? For future updates, what is best way to carry forward old settings in VG.ini and config.xml files? I am not attaching any files since it's all good now. You guys rock! Share this post Link to post
SupportTeam Report post Posted 03/26/2012 01:12 PM Good to hear that its working and thanks for letting us know that this is now fixed. For future updates, what is best way to carry forward old settings in VG.ini and config.xml files? Hard to say what changes will be needed in future. The Config file usually does not need changing when upgrading. Share this post Link to post
Guest ddenara Report post Posted 05/05/2012 02:15 PM Can you confirm if these fixes are part of the current latest download? I want to move from test to production and would prefer to download the official version rather than the link sent in this forum thread. Share this post Link to post
SupportTeam Report post Posted 05/05/2012 11:39 PM The fix posted in this thread (issued on 22nd March) is included in the current main v7.3.1 download. Share this post Link to post