[Play Action - Speed Increase/decrease]

[meir]

when we change the play speed with [Play Action - Speed Increase/Decrease]

The speed settings are saved for the rest of call.

 

Is it possible to reset the speed number by a Result Variable?

(like $RV[playaction_skipforwardbytes] and $RV[playaction_skipbackbytes]) for the Skipping setting?

 

Thank you.

Meir

[SupportTeam]

How about an approach that automatically resets speed if the module does not have the [Play Action - Speed Increase/Decrease] paths specified?

The version below implements this:

[old link removed]

To update just install new version over the top of existing one (stop VG service first).

[meir]

Thank you for the reply,

But the link does not work.

Meir

[SupportTeam]

Sorry. Fixed now.

[meir]

Thanks,

yes, It's ok now

but We found this problem:

 

When we PAUSE the play with [PLAY ACTION - Pause] and than Pressing a tone for another module , the System stop responding..

this happen only when the path is leading to another module.

Thank you.

Meir

[SupportTeam]

Can you post the VoiceGuide traces capturing the call when this happens?

Both the ktTel and the vgEngine traces.

Please .ZIP up traces before posting.

[meir]

I put the zip file..

The scenario is: (all the steps are in the same call)

1. While hearing the welcome message I press "5" to pause the message and "5" again to resume (just for testing)

2. In the same welcome message I press "5" again one time to pause, and than press "0" for the "next module"

3. voiceguide engine is halted..

4. I hangup the phone

5. I Re-call without getting any answer..

 

Thank you.

Meir

meir.zip

[SupportTeam]

Please update system to this version of software:

 

[old link removed]

This version fixes the 'resume of play in next module' bug.

To update just install new version over the top of existing one (stop VG service first).

We could not replicate this issue on our system:

 

> 5. I Re-call without getting any answer..

If you encounter any such issues again please post the traces as before.

[meir]

Thanks for the reply,

We will try it.

 

In step 5 I meant:

I Re-dial without getting any answer from the VoiceGuide Engine..

[meir]

Perfect!

Thank you

[meir]

A Problem was found!

when a wave file was paused and resumed (via Play Action Paths) while the playing speed was decreased (via Play Action Speed decrease Path):

The system jumped to the next module, instead resume playing the wave file.

 

While the speed was increased (via Play Action - Speed increase Path) the system worked OK.

 

I put the logs files.

 

Thank You

Meir

meir.zip

[SupportTeam]

Thanks for the traces and demo scripts, they allowed us to quickly see where the issue was.

Please update system to this version of software:

[old link removed]

To update just install new version over the top of existing one (stop VG service first).

If you encounter any issues with this version please post traces as before.

[meir]

Thank you very much!

Work perfectly.

 

Meir