Extraordinary Data Analysis

[invoso.com]

My client want to analyze telemarketer reaction time.

 

Problem is when I try to transfer call and want to measure reaction time (from first ring on target telephone).

 

Typically before transfer we insert timestamp in DB and then transfer call, but problem is time from start transferring call to start calling (established connection in network).

 

 

 

I see it in Status column in Status monitor:

first status => Dialing XXX XXX XXX

second status=> Dialing XXX XXX XXX ... Ringing (this timestamp is needed)

 

How to store or find this data in logs?

[SupportTeam]

One way to do this right now would be to parse the ktTel or vgEngine logs to extract when the ALERTING message arrives.

 

To make this timestamp available as an $RV within the script some modifications to VoiceGuide would be needed. Please contact sales@voiceguide.com for information on how this modification can be made.