Dialogic D4pci-euro Hangsup

[Guest Michael Rizk]

When using the D4PCI-Euro I find that it hangs up as soon as the call is connected. The weird thing is that it may work 10 times in a row no problem then suddenly it stops working no matter how many further calls are made.

 

If I stop VG and restart, it stills does not work. If I close/open VG and also restart the Dialogic service then it may work a few more times and stop.

 

VG is only used to dial out with a real simple script. I have also tried different phone lines.

 

Any ideas ?

 

Event Trace

 

164100.92 0 dial callque update id=22 next call time 0311251643

164100.94 0 dial callque DB update returned

164100.94 5 dial found entry: tel[0414313919] ann[none] vgs[c:\program files\voiceguide\scripts\script_TheSpecializt_DB1.vgs] am[retry]

164100.94 5 Calling MakeCallEx(0414313919)

164100.94 5 Dialing: 0414313919

164100.94 5 MakeCall => 66441

164100.94 5 TapiCbTrigSet 66441 7002

164101.70 5 tapi Reply (LineEvReply) ok 66441 0

164101.70 5 TapiCbTrigClear

164101.70 5 linedevstate 2048 0 0

164101.70 5 callstate DIALTONE 66407 0 0

164101.70 5 callstate DIALING 66407 0 0

164101.70 5 callstate PROCEEDING 66407 0 0

164101.70 5 callinfo CALLEDID

164101.72 5 callinfo REASON

164101.72 5 Lev_CallerID [0000,]

164101.72 5 callinfo ORIGIN

164120.58 0 sys cleanup Start

164120.58 0 sys cleanup End

164121.45 5 callstate DISCONNECTED 66407,16,0

164121.45 5 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT

164121.47 5 Hanging up call... [AM msg RETRY]

164121.47 5 RecSoundStop ok

164121.47 5 PlaySoundStop ok

164121.48 5 Waiting for a call...

164121.48 5 fnHangupCall end

164121.61 5 linedevstate 2048 0 0

164121.63 5 callstate IDLE 66407 0 0

164121.63 5 WorkingMode@Idle=

164121.63 5 LineState(iLineId).iVgsIdx = 0

164121.64 5 tapi Reply (LineEvReply) ok 66424 0

164122.72 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

164122.72 5 ReinitTelephony due to IDLE start

164122.72 5 tapic lineDeallocateCall(MainCall:66407) 0

164122.92 5 lineOpen(5) => 0

164122.94 5 Waiting for a call...

164122.94 5 lineOpen(5)LineHandle=66373

[SupportTeam]

The trace shows that 20 seconds after dialing the Dialogic card reported that it has heard a busy tone on the line...

 

If this is happening at the same time as the person answering the phone says 'hello' then this is probably caused by the 'Disconnect' tones not being set properly in the Dialogic TSP... (ie: being set too broadly and detecting speech as busy/disconnect..)

 

Related Post:

http://voiceguide.com/forums/index.php?showtopic=768

[Guest Michael Rizk]

I checked out the link provided and cannot find a screen similar to this anywhere. The closest I found was using the PBXexpert that came with the dialogic card. So what I tried was pluging 2 phone lines into the D4PCI and ran the wizard which calls line 2 from line 1. When finished this created me a tone set file which I then configured the D4PCI to use.

 

What gets me is that the dial tone and busy for Freq 1 and Freq 2 are the same. I would of assumed that this would be different.

 

By the way is this the same configuration place as the link you posted on the previous post ?

 

See attached image

pbxexpert.zip

[SupportTeam]

I checked out the link provided and cannot find a screen similar to this anywhere.

Dialogic TSP (Telephony Service Provider) can be accessed using:

 

Win98/NT: Open Control Panel’s Telephony applet, select the Telephony Drivers tab, select the Dialogic Service Provider and the press Configure.

 

Win2000/XP: Open Control Panel’s “Phone and Modem Options” applet, select the Advanced tab, select the Dialogic Service Provider and then click Configure.

 

The busy tones is usually a single frequency. When specifying frequencies in TSP you can just leave freq2 to be 0.