dial out script to measure customer satisfaction level

[Guest saiche]

I need to create dial out script to measure customer satisfaction level.

 

So in this case I need to insert into dial out table to make calls (call back: telephone no, date from, date to, script to use).

 

Is necessary to use dial list load application?

 

In other IVR application I use module witch scanning DB with SQL QUERY for a matched data to initialize action.

 

How to create this kind of function witch continuously searching DB for a tasks?

[SupportTeam]

Is necessary to use dial list load application?

No. There are many other ways to load new outbound calls. Please see: http://www.voiceguide.com/vghelp/source/html/diallistinto.htm

 

How to create this kind of function witch continuously searching DB for a tasks?

VoiceGuide does this automatically. You just need to load the calls into Voiceguide's 'OutDial' database.

You may also want to see: http://www.voiceguide.com/vghelp/source/html/dial_vgdb_external_config.htm