Digital Lines

[Guest DiegoBellini]

I have a problem with some phone lines of IVR. They stay busy after the client finishes using them. This happens only with the lines that are digital, because when I connect standard analog lines, this does NOT happen.

Some settings in particular need to consider in this case?

Logs.zip

[SupportTeam]

What do you mean by "This happens only with the lines that are digital"

 

What type of digital lines are you using and what type of Dialogic card are you using?

[Guest DiegoBellini]

What do you mean by "This happens only with the lines that are digital"

I mean that is a digital line, that has a single number and she verifies the same line which is available to not return the call as busy.

The analog line is that each line has a different number.

What type of digital lines are you using and what type of Dialogic card are you using?

I'm using the ISDN lines, with the Dialogic card D/4PCI-U.

[SupportTeam]

I'm using the ISDN lines, with the Dialogic card D/4PCI-U.

ISDN lines cannot be plugged into a D/4PCI-U card.

 

D/4PCI-U card only accepts analog connections.

 

Do you have some sort of a converter that converts your ISDN lines into analog ports?

[Guest DiegoBellini]

A line formed by an hibid of ISDN lines to analog converter, must be a problem in that configuration.

Verified with the telephone company technicians and tell you, thanks.

[SupportTeam]

Sounds like the ISDN to Analog Converter is not dropping loop current and/or is not playing a disconnect tone when the the call is ended. The ISDN<->Analog Media converter must signal end of call in on of these ways, as on Analog lines there is no other indication that call has ended and system must rely on user response timeouts to end the script.