Script Hanging Up

[invoso.com]

My script sometimes is hanging up showing module [DDI]Evaluate[$RV_DNIS]

 

Attached log file including history of such kind of case screen capture picture showing 3 channels (1,2,13) with this problem.

finished call error.zip

[SupportTeam]

Problem is being caused by a call arriving on channel at same time as outgoing leg of a 'Trombone'/'Dial and Conference' call is being made, and the script that is started is ran in without actually answering the call - and then the script ends without ever answering the call.

 

Looks like this situation caused by simultaneous inbound+outbound calls and script never answering the call is not being handled correctly at script end time.

 

Until this is resolved we would recommend as a workaround to ensure that any outgoing legs of 'Trombone'/'Dial and Conference' calls are made on channels that do not have incoming calls on them. Channels to use on outgoing legs of calls can be set in the Call Transfer module. Telco/PBX settings would need to be adjusted to ensure that Telco/PBX does not send calls in on certain ports/channels.

 

 

133723.023  6   2   1 state Dialing 877361520...
133723.023 18   2   1 ev    CallState GCEV_OFFERED, crn=28801c4, iEvent=2 ,2,0,8,,697403782,222054609]. vgEngine v7.3.4468.34996 (2012-03-26 19:26:33.67)

133723.023  6   2   1       CallExistsOnLine TRUE crn=28801c5

133753.023  6   2   1       start script without answering call yet. Just AcceptCall for now.
133753.023  6   2   1       ktTel_AnswerCall_Enqueue source=AnswerTheCallIfAllowed_Accept

[invoso.com]

How to set up outbound call line order?

When I set up witch line is used for outbound calls VG is using channels ascend starting from the lowest.

To eliminate conflicts I need to set up order of outbound call channels usage.

[SupportTeam]

Please see answer posted here:

 

http://voiceguide.com/forums/index.php?showtopic=8794

[SupportTeam]

 

 

Problem is being caused by a call arriving on channel at same time as outgoing leg of a 'Trombone'/'Dial and Conference' call is being made, and the script that is started is ran in without actually answering the call - and then the script ends without ever answering the call.

Bug which was showing up when the above sequence of events was occurring is now fixed in this version of VoiceGuide v7:

[old link deleted]