Problem With Dialogic Card

[jezz]

Hi,

We have just installed a 4port pci dialogic card for use with voice guide. it is all setup, but we have a problem that it answers and then after it answers it plays the first 5 or so seconds of the wav it is meant to play and then drops out ?

 

this is the event trace log

 

 

092926.00 6 linedevstate 2048 0 0

092926.00 6 callstate OFFERING 66390 0 4

092926.01 6 callinfo CALLEDID

092926.01 6 callinfo ORIGIN

092926.01 6 ring 0

092932.02 6 ring 2

092932.02 6 Answer the call at 27/11/2003 9:29:32 AM

092932.02 6 lineAnswer(66390) => 66339

092932.55 6 callstate CONNECTED 66390,1,0

092932.55 6 WorkingModeTAPI=

092932.55 6 WorkingModeScript=

092932.57 6 Inband detection not enabled

092932.57 6 StartLoadedVgs at 27/11/2003 9:29:32 AM

092932.57 6 tapi Reply 66339 0

092932.57 6 [Thanks for calling] Playing

092932.58 6 [Thanks for calling] Playing (C:\vgscript\thankyouforcalling.wav)

092932.59 6 PlaySoundStart ok [C:\vgscript\thankyouforcalling.wav]

092932.59 6 RunModule PLAY end

092933.88 6 Hanging up call... [Loop Current Drop detected]

092933.88 6 RecSoundStop ok

092934.88 6 PlaySoundStop ok

092934.89 6 fnHangupCall end

092934.89 6 callstate DISCONNECTED 66390,0,0

092934.89 6 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

092934.89 6 Hanging up call...

092934.90 6 RecSoundStop ok

092934.90 6 PlaySoundStop ok

092934.90 6 fnHangupCall end

092934.90 6 tapi Reply 66305 LINEERR_OPERATIONFAILED [80000048]

092934.92 6 linedevstate 2048 0 0

092934.92 6 callstate IDLE 66390 0 0

092934.92 6 WorkingMode@Idle=

[SupportTeam]

Trace shows call is ended due to [Loop Current Drop detected] about 1 second after starting to play the message...

 

If you believe that your Dialogic card is falsely detecting the Loop Current Drop then please download v5.1.3a from our WWW, and when installing that version select the "TAPI" option - the TAPI option in v5.1.3a does not react to Loop Current Drop reports from the Dialogic card.

[jezz]

same problem after installing new software only now I get this filling up the log

 

 

143827.52 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143827.53 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143828.54 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143828.54 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143829.55 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143829.55 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143830.55 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143830.56 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143831.57 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143831.57 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143832.57 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143832.59 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143833.61 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143833.61 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143834.61 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143834.62 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143835.64 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143835.64 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143836.64 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143836.65 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

143837.67 0 ERROR 5.1.3305 DialListDbFindDueCall [Too few parameters. Expected 2.]

143837.67 0 ERROR 5.1.3305 DialListDbFindDueCall [Object variable or With block variable not set]

[jezz]

found the fix about removing the db file, but still getting line hanging up after 1 second or so

see output below

 

150949.22 7 linedevstate 2048 0 0

150949.27 7 callstate OFFERING 65791 0 4

150949.28 7 callinfo CALLEDID

150949.29 7 callinfo ORIGIN

150949.29 7 ring 0

150955.24 7 ring 2

150955.25 7 Answer the call at 27/11/2003 3:09:55 PM

150955.25 7 lineAnswer(65791) => 65774

150955.79 7 callstate CONNECTED 65791,1,0

150955.79 7 WorkingModeTAPI@Connected=

150955.79 7 WorkingModeScript@Connected=

150955.81 7 Inband detection not enabled

150955.82 7 StartLoadedVgs at 27/11/2003 3:09:55 PM

150955.85 7 tapi Reply (LineEvReply) ok 65774 0

150955.86 7 [Thanks for calling] Playing

150955.88 7 [Thanks for calling] Playing (C:\vgscript\thankyouforcalling.wav)

150956.05 7 PlaySoundStart ok [C:\vgscript\thankyouforcalling.wav]

150956.06 7 RunModule PLAY end

150957.79 7 callstate DISCONNECTED 65791,0,0

150957.80 7 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

150957.81 7 Hanging up call...

150957.81 7 RecSoundStop ok

150957.87 7 PlaySoundStop ok

150957.88 7 fnHangupCall end

150957.91 7 linedevstate 2048 0 0

150957.91 7 callstate IDLE 65791 0 0

150957.92 7 WorkingMode@Idle=

[SupportTeam]

Please delete the file OutDialQue.mdb from VoiceGuide's \data\ subdirectory and start VoiceGuide again.

 

This message is displaying as that file is in old format - v5.1.3 uses a newer format...

 

same problem after installing new software

Please post trace if incoming call after fixing the OutDialQue.mdb issue.

[jezz]

this is a new output

 

 

153803.19 7 linedevstate 2048 0 0

153803.21 7 callstate OFFERING 66185 0 4

153803.21 7 callinfo CALLEDID

153803.21 7 callinfo ORIGIN

153803.21 7 ring 0

153809.20 7 ring 2

153809.21 7 Answer the call at 27/11/2003 3:38:09 PM

153809.21 7 lineAnswer(66185) => 66100

153809.75 7 callstate CONNECTED 66185,1,0

153809.75 7 WorkingModeTAPI@Connected=

153809.75 7 WorkingModeScript@Connected=

153809.77 7 Inband detection not enabled

153809.77 7 StartLoadedVgs at 27/11/2003 3:38:09 PM

153809.77 7 tapi Reply (LineEvReply) ok 66100 0

153809.77 7 [Thanks for calling] Playing

153809.77 7 [Thanks for calling] Playing (C:\vgscript\thankyouforcalling.wav)

153809.79 7 PlaySoundStart ok [C:\vgscript\thankyouforcalling.wav]

153809.79 7 RunModule PLAY end

153810.76 7 callstate DISCONNECTED 66185,0,0

153810.76 7 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

153810.76 7 Hanging up call...

153810.76 7 RecSoundStop ok

153810.85 7 PlaySoundStop ok

153810.85 7 fnHangupCall end

153811.79 7 linedevstate 2048 0 0

153811.79 7 callstate IDLE 66185 0 0

153811.79 7 WorkingMode@Idle=

153811.79 7 After Hangup script:[C:\Documents and Settings\jeremyn\Desktop\ftp.vgs]

153811.80 7 After Hangup script not found: C:\Documents and Settings\jeremyn\Desktop\ftp.vgs

153811.80 7 tapi Reply (LineEvReply) ok 66117 0

153812.75 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

153812.75 7 ReinitTelephony due to IDLE start

153812.76 7 tapic lineDeallocateCall(MainCall:66185) 0

153812.84 7 lineOpen(7) => 0

153812.84 7 Waiting for a call...

153812.85 7 lineOpen(7)LineHandle=66134

[SupportTeam]

Does the same happen when you try to run some of the demo VoiceGuide scripts? eg: Credit Card payment script...

[Guest Kanishka]

I had the same problem with my Dialogic D/120JCT-LS and Dialogic D4/PCI card but my VFX40ESC plus card worked ok.

Creating a tone file using the PBXpert which is shipped with Dialogic drivers fixed my problem.

PBXpert is a utility which will train your Dialogic card to work with your Telephone line since all telephone lines are not created equally. Even if you are not using lines through a PBX you may need to use this utility to train your Dialogic card.

You can find out how to do this in a lot of sites on the net or can refer to the Dialogic documentation.

After making the tone file configure your card to use the tone file you have made.

I will attach the steps bellow which I got from the web.

1. Make sure that your Dialogic card is installed and operational.

2. Connect two telephone lines to your Dialogic card making note of their phone numbers.

3. Run the PBXpert.

4. Use the PBXpert Wizard.

5. Enter a name and model number for your PBX or telephone lines. This will be used to create a name for the configuration file known as a "Tone Set File".

6. If you have entered PBX configuration strings in the Dialogic TSP then enter the name of the PBX.

7. Select your telephony device.

8. Select the first line device (channel) and enter its phone number.

9. Select the second line device (channel) and enter its phone number.

10. Confirm the information you entered.

11. Now the "PBXpert/32 Wizard Auto Line Test" will run.

12. Now the "Learn <your PBX name> Tones" will run.

13. Click the "Keep Data" button.

14. Now it will "Verify the Learn". Click OK when it is finished.

15. Click "Finish" and exit PBXpert

You now need to configure the Dialogic device to use the file you just created:

1. Run the "Dialogic Configuration Manager".

2. If the service is running then stop it.

3. Select your telephony device.

4. Configure the device.

5. Select the "Misc." tab.

6. Modify the "TSFFileSupport" option to have a value of "Yes".

7. Select the "Files" tab.

8. Modify the TSFFileName to use your file created by PBXpert.

9. Apply the changes and click OK.

[SupportTeam]

There are two ways of setting the disconnect tones - one using PBXpert & .TSF file as outlined above and one in the Dialogic TSP - which is described in the VoiceGuide Help file - see: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

 

Many people commented they find using the Dialogic TSP easier and just as reliable way of setting the disconnect tones - so that is the way that we recommend users try first. The PBXpert / .TSF files approach is also mentioned in VG Help file - and full instructions on how to use PBXpert are provided with PBXpert itself as well.