Dial Out Ordering

[invoso.com]

Is possible to set that dial out call (in transfer module) starting in order as described: 30, 29, 28, 27 ...?

[SupportTeam]

There is a switch in VoiceGuide v7 VG.INI to set search order for free port to 'last port to first port' approach (instead of default 'first port available').

 

This will search for available ports from highest number port on system to lowest.

 

Which version of VoiceGuide are you using? Can you post the first 10 lines of the ktTel or vgEngine traces that are created after VoiceGuide service is started?

 

It is also possible to restrict the ports on which the outgoing calls are placed by explicitly specifying the ports to use when trhe outgoing calls are loaded, or in the "Call Transfer" module, in the "Dial and Conference" options tab. eg. specifyying:

 

30,29,28,27,26

 

will restrict the outbound calls to be made on ports 26-30 only.

[invoso.com]

I'm not found those setting.

[invoso.com]

I can't find suggested switch in vg.ini

[SupportTeam]

It could be undocumented. Will need to check back and advise.

[SupportTeam]

In VG.INI, in section [VGDialer] please add the below:

 

;Order in Which the Dialer looks for free ports on which to make outbound calls on.

;1=lowest to highest

;2=highest to lowest

FreePortSearchOrder=2

[invoso.com]

after vg.ini update in log file:

195629.463 5 [VGDialer]:FreePortSearchOrder = 2

 

outbound call shows in log:

195913.948 6 3 1 outbound call announce message not defined. vgm=235 [Transfer Call fa]

195913.948 6 3 1 calling FindFreeLine

195913.948 6 Search for free lines in list [30,29,28,27,26,25,24,23,22,21,20,19,18,17] in LineID range [0-89] src=XferDialAndConf

195913.948 6 3 1 CallExistsOnLine TRUE crn=2800024

195913.948 6 3 1 dial FindFreeLine: CallExistsOnLine

195913.948 6 5 2 CallExistsOnLine FALSE crn=0

195913.948 6 5 2 dial device [dxxxB1C2,dtiB1T2] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 8 3 CallExistsOnLine FALSE crn=0

195913.948 6 8 3 dial device [dxxxB1C3,dtiB1T3] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 11 4 CallExistsOnLine FALSE crn=0

195913.948 6 11 4 dial device [dxxxB1C4,dtiB1T4] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 14 5 CallExistsOnLine FALSE crn=0

195913.948 6 14 5 dial device [dxxxB2C1,dtiB1T5] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 17 6 CallExistsOnLine FALSE crn=0

195913.948 6 17 6 dial device [dxxxB2C2,dtiB1T6] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 20 7 CallExistsOnLine FALSE crn=0

195913.948 6 20 7 dial device [dxxxB2C3,dtiB1T7] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 23 8 CallExistsOnLine FALSE crn=0

195913.948 6 23 8 dial device [dxxxB2C4,dtiB1T8] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 26 9 CallExistsOnLine FALSE crn=0

195913.948 6 26 9 dial device [dxxxB3C1,dtiB1T9] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 29 10 CallExistsOnLine FALSE crn=0

195913.948 6 29 10 dial device [dxxxB3C2,dtiB1T10] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 32 11 CallExistsOnLine FALSE crn=0

195913.948 6 32 11 dial device [dxxxB3C3,dtiB1T11] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.948 6 35 12 CallExistsOnLine FALSE crn=0

195913.963 6 35 12 dial device [dxxxB3C4,dtiB1T12] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.963 6 38 13 CallExistsOnLine FALSE crn=0

195913.963 6 38 13 dial device [dxxxB4C1,dtiB1T13] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.963 6 41 14 CallExistsOnLine FALSE crn=0

195913.963 6 41 14 dial device [dxxxB4C2,dtiB1T14] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.963 6 44 15 CallExistsOnLine FALSE crn=0

195913.963 6 44 15 dial device [dxxxB4C3,dtiB1T15] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.963 6 47 16 CallExistsOnLine FALSE crn=0

195913.963 6 47 16 dial device [dxxxB4C4,dtiB1T16] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.963 6 50 17 CallExistsOnLine FALSE crn=0

195913.963 6 50 17 dial FindFreeLine: reserving - found in comma delimited id list [,30,29,28,27,26,25,24,23,22,21,20,19,18,17,]

195913.963 6 3 1 dial found free dev=17 (iLid_OutboundLeg=50, iLid=3)

195913.963 6 50 17 rv clear all

 

about VG:

195629.042 5 ------------------------------------------------------------------------------------------------------

195629.042 5 vgEngine version : 7.3.4538.25968 (RELEASE Build)

195629.042 5 created on : 2012-06-04 13:25:36.57

195629.042 5 AssemblyLocation : C:\Program Files\VoiceGuide\vgEngine.dll

195629.042 5 LastWriteTime : 2012-06-06 07:22:12

195629.042 5 trace lvl=10, trace file encoding=System.Text.UnicodeEncoding (Unicode)

195629.042 5 encoding test : Éé Èè Êê Ḙḙ Ěě Ĕĕ Ẽẽ Ḛḛ Ẻẻ Ėė Ëë Ēē Ȩȩ Ęę Ếế Ềề Ễễ Ểể Ḝḝ Ḗḗ Ḕḕ Ẹẹ Ệệ Ææ Ǽǽ

195629.042 5 ------------------------------------------------------------------------------------------------------

195629.042 5 CurrentTime : 2012-07-23 19:56:29, UTC: 2012-07-23 17:56:29

[SupportTeam]

Looks like the FreePortSearchOrder option was only affecting the outbound calls that are mode to deliver messages/scripts/etc, and not 2nd legs of Dial and Conference calls.

In version below the FreePortSearchOrder option also affects the search order of free ports for the 2nd legs of Dial and Conference calls.

[old link deleted]