2 Ports Get Stuck And Never Get Released After Hangup

07/25/2012 06:27 PM

Hello support team,

The Voiceguide Status Monitor on this server showed that two lines out of 12 ports got stuck on "Ring #..." and never hung up (Please see the screen shot included in attachment).

I tested to call in and found out it seemed that this problem only happens on Port #11 and #12: other ports recognize hang-up signals correctly and go to stand-by mode once calls are disconnected.

I include the log files along with Config files.

Please let me know what the problem is.

The Telephony card this server is using is "D/120JCT-LS-Rev2"

Thanks for your help.

Log_NoHangUp.zip

07/25/2012 11:13 PM

For information on how to configure analog system to detect end of call please read VoiceGuide's Help file topic on this subject: http://www.voiceguide.com/vghelp/source/html/disconnectiondetect.htm

To see what happened we would need to see the vgEngine and ktTel traces that covers these times:

7/15/2012 8:00:18 AM

7/15/2012 8:24:10 PM

Please .ZIP up and post these traces and we can then see what happened on the system.

07/26/2012 12:30 AM

For information on how to configure analog system to detect end of call please read VoiceGuide's Help file topic on this subject: http://www.voiceguid...ctiondetect.htm

The End of call detection has already been configured for this telephony board (you guys helped me verify too), and I believe that is not the cause of the problem because this only happens on Port #11 and 12.

I have added ktTel logs for the days as you requested.

Please let me know your findings.

Thank you.

KtTel_0715_16.zip

07/26/2012 01:38 AM

We would need to see the vgEngine traces as well. Please .ZIP up and post vgEngine traces that cover the times we mentioned.

07/26/2012 03:41 PM

Here is the file requested.

Thank you.

0715_0626_vgEngine.zip

07/27/2012 09:50 AM

Looks like the situation was caused by the "After Hangup" script not completing. The problem was with the script VBScript launched by the [ProcessFinishUpHiring] module.

Calls were arriving on line but were not answered as the previous calls "After Hangup" script was still running.

You would need to track down what was the problem in the VBScript that was stopping it from completing promptly.

Please ensure that if running a VBScript in the the "After Hangup" script, the VoiceGuide module is not set to wait for VBScript to complete.

"After Hangup" scripts should be designed to complete promptly - you should really aim to get these 'after hangup' scripts to complete before further calls arrive on that line.

You can launch your own tasks from "After Hangup" scripts which can run for however loing you choose - bu the actual Voiceguide "After Hangup" scripts should be designed to complete promptly.

We will also release a new version of VG which handles this case better.

080036.819 18  22  12 ev    CallState LINECALLSTATE_DISCONNECTED-DISCONNECT_USER_1, crn=10000115, iEvent=2 ,16384,0,64,,,]. vgEngine v7.3.4513.22607 (2012-05-10 11:33:34.15)
080036.819  6  22  12       path {DISCONNECT} not found
080036.819 18  22  12       q scr add   evCallState 2 LINECALLSTATE_DISCONNECTED-DISCONNECT_USER_1
080036.819  6  22  12       q scr run   evScriptEvent sCode=[DISCONNECT_USER_1] iActionID=0, crn=10000115[1033|0|0|0|0][DE_TONEON|DISCONNECT_USER_1||||] 8|00:00:02.1405976
080036.819  6  22  12       scriptevent DISCONNECT_USER_1  1033|0|0  DE_TONEON|DISCONNECT_USER_1|
080036.819  6  22  12       LsPlayMsgFinished EV_UNKNOWN_134,DISCONNECT_USER_1, [DE_TONEON ], [DISCONNECT_USER_1 ], []
080036.819  6  22  12       path {DISCONNECT_USER_1} not found
080036.819  6  22  12       q scr run   evScriptEvent sCode=[TDX_CST] iActionID=0, crn=10000115[1033|0|0|0|0][DE_TONEON|DISCONNECT_USER_1||||] 8|00:00:02.1405976
080036.819  6  22  12       scriptevent TDX_CST  1033|0|0  DE_TONEON|DISCONNECT_USER_1|
080036.819  6  22  12       LsPlayMsgFinished EV_UNKNOWN_134,TDX_CST, [DE_TONEON ], [DISCONNECT_USER_1 ], []
080036.819  6  22  12       path {TDX_CST} not found
080036.819  6  22  12       q scr run   evCallState sCode=[LINECALLSTATE_DISCONNECTED-DISCONNECT_USER_1] iActionID=0, crn=10000115[16384|0|64|0|0][|||||] 8|00:00:02.1405976
080036.819  6  22  12       LineEvCallState   crn=10000115 event=2|LINECALLSTATE_DISCONNECTED-DISCONNECT_USER_1 iCallState=16384 calldirection=0 gcCallState=64 [||]
080036.819  6  22  12       LineEvCallState eLineStateThisEvent=Disconnected, ScriptState=LS_PLAY_PLAYMSGFINISHED
080036.819  6  22  12       HangupCall, source=LINECALLSTATE_DISCONNECTED, WorkModeScript=Running_Normal, yLineStateAppPov=[Connected], lPlayId=0, lRecId=0
080036.819  6  22  12                   moduleTitle=[PlayHelp]
080036.819  6  22  12       ScriptWorkingMode set Stopping, (called from HangupCall)
080036.819  6  22  12       ls    set   Disconnect_Pending   (scriptstate=LS_ENDINGCALL)
080036.819  6  22  12 state Hanging up... [LINECALLSTATE_DISCONNECTED]
080036.819  6  22  12       rv    add   [Hangup Source]{LINECALLSTATE_DISCONNECTED}
080036.819  6  22  12       d     added Hangup Source | LINECALLSTATE_DISCONNECTED | ( 48 61 6e 67 75 70 20 53 6f 75 72 63 65 |  4c 49 4e 45 43 41 4c 4c 53 54 41 54 45 5f 44 49 53 43 4f 4e 4e 45 43 54 45 44 | 10) id=22
080036.819  6  22  12       d     added Hangup Source | LINECALLSTATE_DISCONNECTED | ( 48 61 6e 67 75 70 20 53 6f 75 72 63 65 |  4c 49 4e 45 43 41 4c 4c 53 54 41 54 45 5f 44 49 53 43 4f 4e 4e 45 43 54 45 44 | 25) id=22
080036.819  6  22  12       GoOnHoook_IssueDropCall start (hCall_crn=10000115, yLineStateAppPov=Disconnect_Pending)
080036.819  6  22  12       WriteToLogFiles_CurrScriptOnly begin
080036.819  6  22  12       WriteToLogFiles_DoWrite begin : strLogFnameLessSuffix=C:\Program Files\VoiceGuide\Scripts\IntelliTime\Login
080036.819  6  22  12       WriteToLogFiles_DoWrite : log subdirectory exists, strLogFnameLessSuffix=C:\Program Files\VoiceGuide\Scripts\IntelliTime\log\Login
080036.913  6  22  12       WriteToLogFiles_DoWrite completed
080036.913  6  22  12       RvSaveToLogFiles_CurrAndStack iScriptCallStack_LastUsed_Idx=0
080036.913  6  22  12 t     timer set   4 sec : EV_TIMEOUT_WAITFORIDLEAFTERDropCall
080036.913  6  22  12       q tel add   cmd_DropCall [0,0,0,0,0][||||]
080036.913  6  22  12       GoOnHoook_IssueDropCall end
080036.913  7  22  12       q tel run   cmd_DropCall 2|00:00:00.0781250
080036.913  6  22  12       ls    set   Disconnected   (scriptstate=LS_ENDINGCALL)
080036.913  6  22  12       yLineStateAppPov: Disconnected crn=10000115,ev=2,LINECALLSTATE_DISCONNECTED-DISCONNECT_USER_1,0, sParam1=
080036.913  6  22  12       LineEvCallState LINECALLSTATE_DISCONNECTED begin
080036.913  6  22  12       ignore callstate LINECALLSTATE_DISCONNECTED event as current linestate is Disconnected
080036.944 18  22  12 ev    Dialogic 135,TDX_SETHOOK, crn=10000115, 0,0,0,DX_ONHOOK,,
080036.944 18  22  12       q scr add   evScriptEvent 135 TDX_SETHOOK
080036.944 18  22  12 ev    CallState TDX_SETHOOK_DX_ONHOOK, crn=10000115, iEvent=2 ,1,0,32,,,]. vgEngine v7.3.4513.22607 (2012-05-10 11:33:34.15)
080036.944  6  22  12       q scr run   evScriptEvent sCode=[TDX_SETHOOK] iActionID=0, crn=10000115[0|0|0|0|0][DX_ONHOOK|||||] 8|00:00:02.1405976
080036.944 18  22  12       q scr add   evCallState 2 TDX_SETHOOK_DX_ONHOOK
080036.944  6  22  12       scriptevent TDX_SETHOOK  0|0|0  DX_ONHOOK||
080036.944  6  22  12       LsEndingCall TDX_SETHOOK 0 DX_ONHOOK
080036.944  6  22  12       q scr run   evCallState sCode=[TDX_SETHOOK_DX_ONHOOK] iActionID=0, crn=10000115[1|0|32|0|0][|||||] 8|00:00:02.1405976
080036.944  6  22  12       LineEvCallState   crn=10000115 event=2|TDX_SETHOOK_DX_ONHOOK iCallState=1 calldirection=0 gcCallState=32 [||]
080036.944  6  22  12       LineEvCallState eLineStateThisEvent=Idle_NotYetReleased, ScriptState=LS_ENDINGCALL

080036.944  6  22  12       ls    set   Idle_NotYetReleased   (scriptstate=LS_ENDINGCALL)

080036.944  6  22  12       yLineStateAppPov: Idle_NotYetReleased crn=10000115,ev=2,TDX_SETHOOK_DX_ONHOOK,0, sParam1=
080036.944  6  22  12       LineEvCallState LINECALLSTATE_IDLE begin
080036.944  6  22  12 t     timer clear (force=True)
080036.944  6  22  12       CallData.dateCallStartTime=7/15/2012 8:00:16 AM
080036.944  6  22  12       rv    add   [CallHangupTime]{2012-07-15 08:00:36}
080036.944  6  22  12       d     added CallHangupTime | 2012-07-15 08:00:36 | ( 43 61 6c 6c 48 61 6e 67 75 70 54 69 6d 65 |  32 30 31 32 2d 30 37 2d 31 35 20 30 38 3a 30 30 3a 33 36 | 11) id=22
080036.944  6  22  12       d     added CallHangupTime | 2012-07-15 08:00:36 | ( 43 61 6c 6c 48 61 6e 67 75 70 54 69 6d 65 |  32 30 31 32 2d 30 37 2d 31 35 20 30 38 3a 30 30 3a 33 36 | 26) id=22
080036.944  6  22  12       WriteCDRlogs: begin (campaign=, CallData.iLineId=0)
080036.944  6  22  12       writing CDR logs
080036.944  6  22  12       vg.ini/Log/CDR_LastData_SaveRv=0 - RVs XML will NOT be saved in LastApplicationData CDR field.
080036.944  6  22  12       rv    replace start [$RV[CDR_amaflags]]
080036.944  6               rv    dbg   rv_retrieve did not find [CDR_amaflags] ( 43 44 52 5f 61 6d 61 66 6c 61 67 73)
080036.944  6  22  12       rv    replace end   []
080036.944  6  22  12       rv    replace start [$RV[CDR_user]]
080036.944  6               rv    dbg   rv_retrieve did not find [CDR_user] ( 43 44 52 5f 75 73 65 72)
080036.944  6  22  12       rv    replace end   []
080036.944  6  22  12       rv    replace start [$RV[CDR_usr]]
080036.944  6               rv    dbg   rv_retrieve did not find [CDR_usr] ( 43 44 52 5f 75 73 72)
080036.944  6  22  12       rv    replace end   []
080036.944  6  22  12       $RV[CDR_amaflags]=[], $RV[CDR_user]=[]
080036.944  6  22  12       CDR (in) : "","","","","","","","C:\Program Files\VoiceGuide\Scripts\IntelliTime\Login.vgs","","'2012-07-15 08:00:16'","'2012-07-15 08:00:18'","'2012-07-15 08:00:36'",20,18,"ANSWERED","","" => C:\Program Files\VoiceGuide\cdr\CDR_20120715_in.txt , C:\Program Files\VoiceGuide\cdr\CDR_20120715_in_ANSWERED.txt
080036.944  6  22  12       CDR SQL: INSERT INTO cdrin (Account, Src, Dst, Dcontext, Clid, Channel, Dstchannel, Lastapp, Lastdata, dtStart, dtAnswer, dtHangup, Duration, Billsec, Disposition, Amaflags, Usr) VALUES ('','','','','','','','C:\Program Files\VoiceGuide\Scripts\IntelliTime\Login.vgs','','2012-07-15 08:00:16','2012-07-15 08:00:18','2012-07-15 08:00:36',20,18,'ANSWERED','','')
080036.944  6  22  12       sIni_CDRLOG_ODBC_ConnectString (secondary CDR DB) not set.
080036.944 12               db    PerformWork_RunCoreSql assign sql
080036.944  6  22  12       after hangup script: [C:\Program Files\VoiceGuide\Scripts\IntelliTime\PostHangUp_Hiring.vgs]
080036.944 12               db    PerformWork_RunCoreSql ExecuteNonQuery call: INSERT INTO cdrin (Account, Src, Dst, Dcontext, Clid, Channel, Dstchannel, Lastapp, Lastdata, dtStart, dtAnswer, dtHangup, Duration, Billsec, Disposition, Amaflags, Usr) VALUES ('','','','','','','','C:\Program Files\VoiceGuide\Scripts\IntelliTime\Login.vgs','','2012-07-15 08:00:16','2012-07-15 08:00:18','2012-07-15 08:00:36',20,18,'ANSWERED','','')
080036.944  6  22  12       FindFullPathToScript_VgsOrVgp start [C:\Program Files\VoiceGuide\Scripts\IntelliTime\PostHangUp_Hiring.vgs]
080036.944  6  22  12       after hangup script: [C:\Program Files\VoiceGuide\Scripts\IntelliTime\PostHangUp_Hiring.vgs]
080036.944  6               LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\IntelliTime\PostHangUp_Hiring.vgs at idx=3


080036.944  6  22  12       After Hangup script started (from LineEvCallState() LINECALLSTATE_IDLE handler)
080036.944  6  22  12       ScriptWorkingMode set Running_AfterHangup, (called from StartAfterHangupScriptIfDefined)
080036.944  6  22  12 t     timer clear (force=False)
080036.944  6  22  12       RunModule start Run VB Script, [ProcessFinishUpHiring], iModuleIdx=84, previous: vgm=3, vgs=3:1

080036.944  6  22  12 state [ProcessFinishUpHiring] type: Script_VBScript, iRunWait=1
080036.960  6  22  12       rv    replace start (strlen>500)
080036.960 12               db    PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned
080036.960  6               rv    dbg   rv_retrieve did not find [isHiring] ( 49 73 48 69 72 69 6e 67)
080036.960  6               rv    dbg   rv_retrieve did not find [isForAdditionalShift] ( 49 73 46 6f 72 41 64 64 69 74 69 6f 6e 61 6c 53 68 69 66 74)
080036.960  6               rv    dbg   rv_retrieve did not find [isBroadcasting] ( 49 73 42 72 6f 61 64 63 61 73 74 69 6e 67)
080036.960  6               rv    dbg   rv_retrieve did not find [AutoNotifyMoveNotificationCallID] ( 41 75 74 6f 4e 6f 74 69 66 79 4d 6f 76 65 4e 6f 74 69 66 69 63 61 74 69 6f 6e 43 61 6c 6c 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [AutoNotifyMoveNotificationID] ( 41 75 74 6f 4e 6f 74 69 66 79 4d 6f 76 65 4e 6f 74 69 66 69 63 61 74 69 6f 6e 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [shiftID] ( 53 68 69 66 74 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [CompletedShiftID] ( 43 6f 6d 70 6c 65 74 65 64 53 68 69 66 74 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [selectedConfirmID] ( 53 65 6c 65 63 74 65 64 43 6f 6e 66 69 72 6d 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [OutDial_Result_Override] ( 4f 75 74 44 69 61 6c 5f 52 65 73 75 6c 74 5f 4f 76 65 72 72 69 64 65)
080036.960  6               rv    dbg   rv_retrieve did not find [userID] ( 55 73 65 72 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [shiftID] ( 53 68 69 66 74 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [selectedHiringID] ( 53 65 6c 65 63 74 65 64 48 69 72 69 6e 67 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [AutoNotifyCallID] ( 41 75 74 6f 4e 6f 74 69 66 79 43 61 6c 6c 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [blnIsAuthorized] ( 62 6c 6e 49 73 41 75 74 68 6f 72 69 7a 65 64)
080036.960  6               rv    dbg   rv_retrieve did not find [WasAccountActiveOnHangUp] ( 57 61 73 41 63 63 6f 75 6e 74 41 63 74 69 76 65 4f 6e 48 61 6e 67 55 70)
080036.960  6               rv    dbg   rv_retrieve did not find [OutDial_Result] ( 4f 75 74 44 69 61 6c 5f 52 65 73 75 6c 74)
080036.960  6               rv    dbg   rv_retrieve did not find [userID] ( 55 73 65 72 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [blnIsAuthorized] ( 62 6c 6e 49 73 41 75 74 68 6f 72 69 7a 65 64)
080036.960  6               rv    dbg   rv_retrieve did not find [WasAccountActiveOnHangUp] ( 57 61 73 41 63 63 6f 75 6e 74 41 63 74 69 76 65 4f 6e 48 61 6e 67 55 70)
080036.960  6               rv    dbg   rv_retrieve did not find [OutDial_Result] ( 4f 75 74 44 69 61 6c 5f 52 65 73 75 6c 74)
080036.960  6               rv    dbg   rv_retrieve did not find [userID] ( 55 73 65 72 49 44)
080036.960  6               rv    dbg   rv_retrieve did not find [MoveConfirmation] ( 4d 6f 76 65 43 6f 6e 66 69 72 6d 61 74 69 6f 6e)
080036.960  6               rv    dbg   rv_retrieve did not find [blnIsAuthorized] ( 62 6c 6e 49 73 41 75 74 68 6f 72 69 7a 65 64)
080036.960  6               rv    dbg   rv_retrieve did not find [WasAccountActiveOnHangUp] ( 57 61 73 41 63 63 6f 75 6e 74 41 63 74 69 76 65 4f 6e 48 61 6e 67 55 70)
080036.960  6               rv    dbg   rv_retrieve did not find [OutDial_Result] ( 4f 75 74 44 69 61 6c 5f 52 65 73 75 6c 74)
080036.960  6  22  12       script will be ran from file: C:\Program Files\VoiceGuide\temp\vbs_22_2.vbs
080036.960  6  22  12       delete existing: C:\Program Files\VoiceGuide\temp\vbs_22_2.vbs
080036.960  6  22  12       current objVbsOrExeProcess=
080036.960  6  22  12       RunVBScriptFile [wscript][C:\Program Files\VoiceGuide\temp\vbs_22_2.vbs][] timeout=60 (vbsPath=C:\Program Files\VoiceGuide\temp), start (new Process)
080036.960  6  22  12       objVbsOrExeProcess.Start call
080036.976  6  22  12       RunVBScriptFile just started. Handle=34684, Id=5152, StartTime=7/15/2012 8:00:36 AM, HasExited=False
080036.976  6  22  12       VBScript started [C:\Program Files\VoiceGuide\temp\vbs_22_2.vbs], ProcessHandle=[34684], VbsOrExeProcess.WorkingSet=[417792]
080036.976  6  22  12       RunModule_Script_AfterScriptStarted start
080036.976  6  22  12       Run Script waiting. iRunWait=1 (process:34684)
080036.976  6  22  12 t     timer set   1 sec : EV_TIMEOUT_CHECKONSTATE
080036.976  6  22  12       FindSoundFile : file


080041.773 17  22  12 timer EV_TIMEOUT_CHECKONSTATE
080041.773 17  22  12       q scr add   evScriptEvent 9007 EV_TIMEOUT_CHECKONSTATE
080041.773  6  22  12       q scr run   evScriptEvent sCode=[EV_TIMEOUT_CHECKONSTATE] iActionID=0, crn=0[0|0|0|0|0][|||||] 8|00:00:02.1405976
080041.773  6  22  12       scriptevent EV_TIMEOUT_CHECKONSTATE  0|0|0  ||
080041.773  6  22  12       LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE lCode2Str=EV_TIMEOUT_CHECKONSTATE
080041.773  6  22  12       Process.HasExited is false (awaiting process end or COM function call) handle=34684, id=5152, StartTime=7/15/2012 8:00:36 AM
080041.773  6  22  12       .ExitTime returned error.
080041.773  6  22  12       LsRunWaitTillFinished: process still running

080044.851 18  22  12 ev    CallState DE_RINGS, crn=10000116, iEvent=2 ,2,0,8,,,]. vgEngine v7.3.4513.22607 (2012-05-10 11:33:34.15)
080044.851 18  22  12       q scr add   evCallState 2 DE_RINGS
080044.851 18  22  12 ev    ring 1, hCall=0x10000116   vgEngine v7.3.4513.22607 (2012-05-10 11:33:34.15)
080044.851  6  22  12       q scr run   evCallState sCode=[DE_RINGS] iActionID=0, crn=10000116[2|0|8|0|0][|||||] 8|00:00:02.1405976
080044.851 18  22  12       q scr add   evRing 8501 EV_RING
080044.851  6  22  12       LineEvCallState   crn=10000116 event=2|DE_RINGS iCallState=2 calldirection=0 gcCallState=8 [||]
080044.851 18  22  12 ev    Dialogic 134,TDX_CST, crn=10000116, 0,0,0,DE_RINGS,ET_RON,
080044.851 18  22  12       q scr add   evScriptEvent 134 TDX_CST
080044.851  6  22  12       LineEvCallState eLineStateThisEvent=Offered, ScriptState=LS_RUN_WAITTILLFINISHED
080044.851  6  22  12       ls    set   Offered   (scriptstate=LS_RUN_WAITTILLFINISHED)
080044.851  6  22  12       yLineStateAppPov: Offered crn=10000116,ev=2,DE_RINGS,0, sParam1=
080044.851  6  22  12       LineEvCallState LINECALLSTATE_OFFERING begin
080044.851  6               d     added 268435734 | vgEngine.GlobalStuff+ | ( 32 36 38 34 33 35 37 33 34 |  76 67 45 6e 67 69 6e 65 2e 47 6c 6f 62 61 6c 53 74 75 66 66 2b 07 | 2)
080044.851  6  22  12       CallExistsOnLine TRUE crn=10000115
080044.851  6  22  12       q scr run   evRing sCode=[EV_RING] iActionID=0, crn=10000116[1|0|0|0|0][|||||] 8|00:00:02.1405976
080044.851  6  22  12       FireEvent_RemotingIf_VgEngine RING 1 
080044.851  6  22  12       time since last ring : 0.000
080044.851  6  22  12 state Ring 1
080044.851  6  22  12       AnswerTheCallIfAllowed iIvrDev=12, strDlgcDevName_Network=dxxxB3C4
080044.851  6  22  12       call has already been answered (1st test) at 7/15/2012 8:00:18 AM
080044.851  6  22  12       q scr run   evScriptEvent sCode=[TDX_CST] iActionID=0, crn=10000116[0|0|0|0|0][DE_RINGS|ET_RON||||] 8|00:00:02.1405976
080044.851  6  22  12       scriptevent TDX_CST  0|0|0  DE_RINGS|ET_RON|
080044.851  6  22  12       LsRunWaitTillFinished TDX_CST lCode2Str=EV_UNKNOWN_134
080044.851  6  22  12       path {TDX_CST} not found



080106.788 18  22  12 ev    ring 0, hCall=0x0   vgEngine v7.3.4513.22607 (2012-05-10 11:33:34.15)
080106.788 18  22  12       q scr add   evRing 8501 EV_RING
080106.788  6  22  12       q scr run   evRing sCode=[EV_RING] iActionID=0, crn=0[0|0|0|0|0][|||||] 8|00:00:02.1405976
080106.788  6  22  12       eWorkingModeScript=Running_AfterHangup, yLineStateAppPov=Offered
080106.788  6  22  12       ls    set   Null   (scriptstate=LS_RUN_WAITTILLFINISHED)


080118.773 13  22  12 timer EV_TIMEOUT_CHECKONSTATE
080118.773 13  22  12       q scr add   evScriptEvent 9007 EV_TIMEOUT_CHECKONSTATE
080118.773  6  22  12       q scr run   evScriptEvent sCode=[EV_TIMEOUT_CHECKONSTATE] iActionID=0, crn=0[0|0|0|0|0][|||||] 8|00:00:02.1405976
080118.773  6  22  12       scriptevent EV_TIMEOUT_CHECKONSTATE  0|0|0  ||
080118.773  6  22  12       LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE lCode2Str=EV_TIMEOUT_CHECKONSTATE
080118.773  6  22  12       Process.HasExited is false (awaiting process end or COM function call) handle=34684, id=5152, StartTime=7/15/2012 8:00:36 AM
080118.773  6  22  12       .ExitTime returned error.
080118.773  6  22  12       LsRunWaitTillFinished: process still running


080138.773  4  22  12 timer EV_TIMEOUT_CHECKONSTATE
080138.773  4  22  12       q scr add   evScriptEvent 9007 EV_TIMEOUT_CHECKONSTATE
080138.773  6  22  12       q scr run   evScriptEvent sCode=[EV_TIMEOUT_CHECKONSTATE] iActionID=0, crn=0[0|0|0|0|0][|||||] 8|00:00:02.1405976
080138.773  6  22  12       scriptevent EV_TIMEOUT_CHECKONSTATE  0|0|0  ||
080138.773  6  22  12       LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE lCode2Str=EV_TIMEOUT_CHECKONSTATE
080138.773  6  22  12       objVbsOrExeProcess == null. Cannot check if process ended.
080138.773  6  22  12       task completed. vgm=84, iRunWait=1, iRunWait_ExeResult_NextVgm=0=[]
080138.773  6  22  12       rv    replace start [$RV[DoNotStopMOH]]
080138.773  6               rv    dbg   rv_retrieve did not find [DoNotStopMOH] ( 44 6f 4e 6f 74 53 74 6f 70 4d 4f 48)
080138.773  6  22  12       rv    replace end   []
080138.773  6  22  12       ExeResult_NextVgm has not been set. check for Result file.
080138.773  6  22  12       no result file returned from program (VGRUNRESULT_22.TXT).
080138.773  6  22  12       q tel add   cmd_PlayStop [0,0,0,0,0][||||]
080138.773  6  22  12       play  PlaySoundStop ok
080138.773  7  22  12       q tel run   cmd_PlayStop 2|00:00:00.0781250
080138.773  6  22  12       HangupCall, source=WaitTillFinished - next module not specified, WorkModeScript=Running_AfterHangup, yLineStateAppPov=[Null], lPlayId=0, lRecId=0
080138.773  6  22  12       HangupCall ignored due to current yLineStateAppPov=Null


091843.366 18  22  12 ev    CallState DE_RINGS, crn=10000118, iEvent=2 ,2,0,8,,,]. vgEngine v7.3.4513.22607 (2012-05-10 11:33:34.15)
091843.366 18  22  12       q scr add   evCallState 2 DE_RINGS
091843.366 18  22  12 ev    ring 1, hCall=0x10000118   vgEngine v7.3.4513.22607 (2012-05-10 11:33:34.15)
091843.366  6  22  12       q scr run   evCallState sCode=[DE_RINGS] iActionID=0, crn=10000118[2|0|8|0|0][|||||] 8|00:00:02.1405976
091843.366 18  22  12       q scr add   evRing 8501 EV_RING
091843.366  6  22  12       LineEvCallState   crn=10000118 event=2|DE_RINGS iCallState=2 calldirection=0 gcCallState=8 [||]
091843.366 18  22  12 ev    Dialogic 134,TDX_CST, crn=10000118, 0,0,0,DE_RINGS,ET_RON,
091843.366 18  22  12       q scr add   evScriptEvent 134 TDX_CST
091843.366  6  22  12       LineEvCallState eLineStateThisEvent=Offered, ScriptState=LS_RUN_WAITTILLFINISHED
091843.366  6  22  12       ls    set   Offered   (scriptstate=LS_RUN_WAITTILLFINISHED)
091843.366  6  22  12       yLineStateAppPov: Offered crn=10000118,ev=2,DE_RINGS,0, sParam1=
091843.366  6  22  12       LineEvCallState LINECALLSTATE_OFFERING begin
091843.366  6               d     added 268435736 | vgEngine.GlobalStuff+ | ( 32 36 38 34 33 35 37 33 36 |  76 67 45 6e 67 69 6e 65 2e 47 6c 6f 62 61 6c 53 74 75 66 66 2b 07 | 3)
091843.366  6  22  12       CallExistsOnLine TRUE crn=10000115
091843.366  6  22  12       q scr run   evRing sCode=[EV_RING] iActionID=0, crn=10000118[1|0|0|0|0][|||||] 8|00:00:02.1405976
091843.366  6  22  12       FireEvent_RemotingIf_VgEngine RING 1 
091843.366  6  22  12       time since last ring : 0.000
091843.366  6  22  12 state Ring 1
091843.366  6  22  12       AnswerTheCallIfAllowed iIvrDev=12, strDlgcDevName_Network=dxxxB3C4
091843.366  6  22  12       call has already been answered (1st test) at 7/15/2012 8:00:18 AM



091843.366  6  22  12       q scr run   evScriptEvent sCode=[TDX_CST] iActionID=0, crn=10000118[0|0|0|0|0][DE_RINGS|ET_RON||||] 8|00:00:02.1405976
091843.366  6  22  12       scriptevent TDX_CST  0|0|0  DE_RINGS|ET_RON|
091843.366  6  22  12       LsRunWaitTillFinished TDX_CST lCode2Str=EV_UNKNOWN_134
091843.366  6  22  12       path {TDX_CST} not found
091844.616 18  22  12 ev    ring 2, hCall=0x10000118   vgEngine v7.3.4513.22607 (2012-05-10 11:33:34.15)
091844.616 18  22  12       q scr add   evRing 8501 EV_RING
091844.616 18  22  12 ev    Dialogic 134,TDX_CST, crn=10000118, 0,0,0,DE_RINGS,ET_RON,
091844.616  6  22  12       q scr run   evRing sCode=[EV_RING] iActionID=0, crn=10000118[2|0|0|0|0][|||||] 8|00:00:02.1405976
091844.616 18  22  12       q scr add   evScriptEvent 134 TDX_CST
091844.616  6  22  12       FireEvent_RemotingIf_VgEngine RING 2 
091844.616  6  22  12       time since last ring : 1.250
091844.616  6  22  12 state Ring 2
091844.616  6  22  12       AnswerTheCallIfAllowed iIvrDev=12, strDlgcDevName_Network=dxxxB3C4
091844.616  6  22  12       call has already been answered (1st test) at 7/15/2012 8:00:18 AM
091844.616  6  22  12       q scr run   evScriptEvent sCode=[TDX_CST] iActionID=0, crn=10000118[0|0|0|0|0][DE_RINGS|ET_RON||||] 8|00:00:02.1405976
091844.616  6  22  12       scriptevent TDX_CST  0|0|0  DE_RINGS|ET_RON|
091844.616  6  22  12       LsRunWaitTillFinished TDX_CST lCode2Str=EV_UNKNOWN_134
091844.616  6  22  12       path {TDX_CST} not found

07/27/2012 10:01 AM

Version below should better handle the situation reported in this thread.

[old link deleted]

08/08/2012 08:45 PM

I have applied the patch to the server. Thank you. I will let you know if there is a further issue.

Please ensure that if running a VBScript in the the "After Hangup" script, the VoiceGuide module is not set to wait for VBScript to complete.

I do not know how to make "Post Hangup" script not to wait for VBScript to complete.

The screen (below) does not have that option. Am I missing something?

Thank you.

08/08/2012 09:18 PM

The setting to not wait for completion is done in the module's properties

please see:

http://www.voiceguide.com/vghelp/source/html/modvbs.htm

08/08/2012 11:59 PM

Oh, I thought I had to set that on the Property screen.

I did change the option for the VB Script to "Do not wait..."

Thanks.

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2 Ports Get Stuck And Never Get Released After Hangup

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