invoso.com Report post Posted 08/09/2012 10:14 AM After upgrade to VoiceGuide_7.3.1_120806.exe happens something strange. Script is looping inside himself. Loop happens only one time in script but in each one connection. loop.zip Share this post Link to post
invoso.com Report post Posted 08/09/2012 11:46 AM After install VG update script is making a loop on first connection on Play module: 130217.515 19 8 3 db completed. SqlQueryType=READER, RowsCount=1, sRv= 130217.515 19 8 3 db completed. iRunWait=1, WavPlayWasStarted=0, WavPlayHasNowFinished=0 130217.515 19 8 3 db completed. iRowsAffected=1 130217.515 19 8 3 FindNextVgmTitleInPathList: next module title is=[play powitanie projektu] 130217.515 19 8 3 RunModule_AddToTaskQueue [Play,[play powitanie projektu],504] 130217.515 19 8 3 q scr add evScriptEvent 9800 CMD_RUN_SAME_MODULE_AGAIN 130217.515 6 8 3 q scr run evScriptEvent sCode=[CMD_RUN_SAME_MODULE_AGAIN] iActionID=0, crn=0[0|0|0|0|0][|||||] 12|00:00:11.1562500 130217.515 6 8 3 scriptevent CMD_RUN_SAME_MODULE_AGAIN 0|0|0 || LineState=LS_DBQUERY 130217.515 6 8 3 t timer clear (force=False) 130217.515 6 8 3 RunModule start Play, [play powitanie projektu], iModuleIdx=504, previous: vgm=504, vgs=13:13 130217.515 6 8 3 [play powitanie projektu] VGMTYPE_PLAY run start in this moment is looping 130217.515 6 8 3 answering the call (picking up the line) 130217.515 6 8 3 t timer clear (force=True) 130217.515 19 8 3 db odbc query completed. 130217.515 6 8 3 ktTel_AnswerCall_Enqueue source=AnswerTheCall 130217.515 6 8 3 q tel add cmd_AnswerCall [0,0,0,0,0][||||] 130217.515 6 8 3 ktTel_LineAnswerCall => 130217.515 7 8 3 q tel run cmd_AnswerCall 6|00:00:00.3906250 130217.546 18 8 3 ev Dialogic 2050,GCEV_ANSWERED, crn=280030c, 2050,0,0,,, 130217.546 18 8 3 q scr add evScriptEvent 2050 GCEV_ANSWERED 130217.546 18 8 3 ev CallState GCEV_ANSWERED, crn=280030c, iEvent=2 ,256,1,4, s1:, s2:, s3:]. vgEngine v7.3.4601.33764 (2012-08-06 17:45:27.99) 130217.546 18 8 3 q scr add evCallState 2 GCEV_ANSWERED 130217.546 6 8 3 q scr run evScriptEvent sCode=[GCEV_ANSWERED] iActionID=0, crn=280030c[2050|0|0|0|0][|||||] 12|00:00:11.1562500 130217.546 6 8 3 scriptevent GCEV_ANSWERED 2050|0|0 || LineState=LS_MODULE_TRANSITION 130217.546 6 8 3 q scr run evCallState sCode=[GCEV_ANSWERED] iActionID=0, crn=280030c[256|1|4|0|0][|||||] 12|00:00:11.1562500 130217.546 6 8 3 LineEvCallState crn=280030c event=2|GCEV_ANSWERED iCallState=256 calldirection=1 gcCallState=4 [||] 130217.546 6 8 3 LineEvCallState eLineStateThisEvent=Connected, ScriptState=LS_MODULE_TRANSITION 130217.546 6 8 3 ls set Connected (scriptstate=LS_MODULE_TRANSITION) 130217.546 6 8 3 yLineStateAppPov: Connected crn=280030c,ev=2,GCEV_ANSWERED,1, sParam1= 130217.546 6 8 3 LineEvCallState LINECALLSTATE_CONNECTED begin 130217.546 6 8 3 Set_hCall crn=280030c, called from LINECALLSTATE_CONNECTED 130217.546 6 8 3 LineEvCallState_Connected_InBound begin 130217.546 6 8 3 Inband detection not enabled 130217.546 6 8 3 ScriptWorkingMode set Running_Normal, (called from LineEvCallState_Connected_InBound) 130217.546 6 8 3 StartLoadedVgs 1 : C:\Program Files\VoiceGuide\Scripts\Maciej\prepaid_2011_10_14.vgp (7.3.4601.33764 2012-08-06 17:45:27.99) 130217.546 6 8 3 d updtd PathVoiceGuide | C:\Program Files\VoiceGuide 130217.546 6 8 3 d updtd ScriptPath | C:\Program Files\VoiceGuide\Scripts\Maciej\ 130217.546 6 8 3 d updtd ScriptsPath | C:\Program Files\VoiceGuide\Scripts\Maciej\ 130217.546 6 8 3 d updtd PathScript | C:\Program Files\VoiceGuide\Scripts\Maciej 130217.546 6 8 3 set sScriptToRunOnHangup=[C:\Program Files\VoiceGuide\Scripts\Maciej\prepaid_temination_pro_15.vgp] in StartLoadedVgs 130217.546 6 8 3 rv add [$RV_STARTTIME]{2012-08-09 13:02:17} 130217.546 6 8 3 d updtd $RV_STARTTIME | 2012-08-09 13:02:17 130217.546 6 8 3 d updtd $RV_STARTTIME | 2012-08-09 13:02:17 130217.546 6 8 3 rv add [$RV_DEVICEID]{8} 130217.546 6 8 3 d updtd $RV_DEVICEID | 8 130217.546 6 8 3 d updtd $RV_DEVICEID | 8 130217.546 6 8 3 rv add [DlgcVoice]{dxxxB1C3} 130217.546 6 8 3 d updtd DlgcVoice | dxxxB1C3 130217.546 6 8 3 d updtd DlgcVoice | dxxxB1C3 130217.546 6 8 3 rv add [DlgcNetwork]{dtiB1T3} 130217.546 6 8 3 d updtd DlgcNetwork | dtiB1T3 130217.546 6 8 3 d updtd DlgcNetwork | dtiB1T3 130217.546 6 8 3 rv add [$RV_CIDNAME]{} 130217.546 6 8 3 d updtd $RV_CIDNAME | 130217.546 6 8 3 d updtd $RV_CIDNAME | 130217.546 6 8 3 rv add [$RV_DNIS]{222054699} 130217.546 6 8 3 d updtd $RV_DNIS | 222054699 130217.546 6 8 3 d updtd $RV_DNIS | 222054699 130217.546 6 8 3 rv add [DNIS]{222054699} 130217.546 6 8 3 d updtd DNIS | 222054699 130217.546 6 8 3 d updtd DNIS | 222054699 130217.546 6 8 3 rv add [iSDN_SETUP]{ l ! 222030034p 222054699} 130217.546 6 8 3 d updtd ISDN_SETUP | l ! 222030034p 222054699 130217.546 6 8 3 d updtd ISDN_SETUP | l ! 222030034p 222054699 130217.546 6 8 3 d updtd PathApp | C:\Program Files\VoiceGuide 130217.546 6 8 3 d updtd PathVoiceGuide | C:\Program Files\VoiceGuide 130217.546 6 8 3 d updtd ScriptPath | C:\Program Files\VoiceGuide\Scripts\Maciej\ 130217.546 6 8 3 d updtd ScriptsPath | C:\Program Files\VoiceGuide\Scripts\Maciej\ 130217.546 6 8 3 d updtd PathScript | C:\Program Files\VoiceGuide\Scripts\Maciej 130217.546 6 8 3 rv add [$RV_CIDNUMBER]{222030034} 130217.546 6 8 3 d updtd $RV_CIDNUMBER | 222030034 130217.546 6 8 3 d updtd $RV_CIDNUMBER | 222030034 130217.546 6 8 3 t timer clear (force=False) 130217.546 6 8 3 RunModule start Evaluate, [sTART], iModuleIdx=94, previous: vgm=504, vgs=1:13 130217.546 6 8 3 state [sTART] Evaluate [now()] 130217.546 6 8 3 eval [now()] 130217.546 6 8 3 eval GetTypeFromProgID returned 130217.546 6 8 3 eval CreateInstance returned 130217.546 6 8 3 eval InvokeMember Language returned 130217.546 6 8 3 eval InvokeMember Eval returned 130217.546 6 8 3 eval ReleaseObject call 130217.546 6 8 3 rv add [sTART_Input]{now()} 130217.546 6 8 3 d added START_Input | now() 130217.546 6 8 3 d updtd START_Input | now() 130217.546 6 8 3 rv add [sTART]{2012-08-09 13:02:17} 130217.546 6 8 3 d added START | 2012-08-09 13:02:17 130217.546 6 8 3 d updtd START | 2012-08-09 13:02:17 130217.546 6 8 3 creating new (non-global) rv : call_start 130217.546 6 8 3 rv add [call_start]{2012-08-09 13:02:17} 130217.546 6 8 3 d added call_start | 2012-08-09 13:02:17 130217.546 6 8 3 d updtd call_start | 2012-08-09 13:02:17 130217.546 6 8 3 Eval Expr result:[2012-08-09 13:02:17] stored in RV[call_start] 130217.546 6 8 3 path {2012-08-09 13:02:17} not found ... and now properly ... 130218.343 4 8 3 db completed. SqlQueryType=READER, RowsCount=1, sRv= 130218.343 4 8 3 db completed. iRunWait=1, WavPlayWasStarted=0, WavPlayHasNowFinished=0 130218.343 4 8 3 db completed. iRowsAffected=1 130218.343 4 8 3 FindNextVgmTitleInPathList: next module title is=[play powitanie projektu] 130218.343 4 8 3 RunModule_AddToTaskQueue [Play,[play powitanie projektu],504] 130218.343 4 8 3 q scr add evScriptEvent 9800 CMD_RUN_SAME_MODULE_AGAIN 130218.343 4 8 3 db odbc query completed. 130218.343 6 8 3 q scr run evScriptEvent sCode=[CMD_RUN_SAME_MODULE_AGAIN] iActionID=0, crn=0[0|0|0|0|0][|||||] 12|00:00:11.1562500 130218.343 6 8 3 scriptevent CMD_RUN_SAME_MODULE_AGAIN 0|0|0 || LineState=LS_DBQUERY 130218.343 6 8 3 t timer clear (force=False) 130218.343 6 8 3 RunModule start Play, [play powitanie projektu], iModuleIdx=504, previous: vgm=504, vgs=13:13 130218.343 6 8 3 [play powitanie projektu] VGMTYPE_PLAY run start 130218.343 6 8 3 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=504, strPaths=on {timeout 0} goto [komunikat_eventowy] 130218.343 6 8 3 PrepareAndPlayWavAndTts start iModuleIdx=504, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 130218.343 6 8 3 rv replace start [\$RV[manager]\$RV[id_proj_1_1]01.wav] 130218.343 6 8 3 rv replace end [\manager4\52001.wav] 130218.343 6 8 3 PrepareAndPlayWavAndTTS sPlayFile=\manager4\52001.wav 130218.343 6 8 3 state [play powitanie projektu] Playing wav (\manager4\52001.wav) 130218.343 6 8 3 FindSoundFile start [\manager4\52001.wav] 130218.343 6 8 3 t timer clear (force=False) 130218.343 6 8 3 q tel add cmd_PlayStart 823875 ,C:\Program Files\VoiceGuide\Scripts\manager\\manager4\52001.wav [] 130218.343 7 8 3 q tel run cmd_PlayStart 6|00:00:00.3906250 130218.359 6 8 3 play start ok, playId=823875 Share this post Link to post
SupportTeam Report post Posted 08/09/2012 01:24 PM Can you please post a more complete trace that covers the entire call from the time it was offered. Please .ZIP up traces before posting. Share this post Link to post
invoso.com Report post Posted 08/10/2012 08:15 AM I found command witch start loop in running script: 092447.687 6 5 2 answering the call (picking up the line) but it happens only one time in connection. After this command script backing up to start and then working properly no second answering the call command in this connection. One more difference between old and new VG is: on line status windows in status cell showing durring dial out " Waiting for a call ... Ringing" and before update it was "Calling numer XXX XXX XXX ..." and then Calling numer XXX XXX XXX ... Ringing ..." it helps to trace processes. Share this post Link to post
SupportTeam Report post Posted 08/11/2012 07:14 AM Please update system to this version of VoiceGuide:[old link deleted]If you still encounter the 'script restart on answer' issue then please post traces as before. Share this post Link to post
invoso.com Report post Posted 08/14/2012 07:18 AM now it's working. Thanks a lot. Share this post Link to post
