Config File Problem

[Guest zhangmin]

Is this right?

My 3CXPhone System at 192.168.1.103

HMP and VoiceGuide at 192.168.1.102

 

I want to test VoiceGuide,but never success.

 

I don't know if there is any problem at Config file,Please help me.

 

<VoIP_Registrations>

 

<VoIP_Registration>

<Display></Display>

<Protocol>SIP</Protocol>

<RegServer>192.168.1.103</RegServer>

<RegClient>103@192.168.1.103</RegClient>

<LocalAlias>103</LocalAlias>

<Expires></Expires>

</VoIP_Registration>

 

</VoIP_Registrations>

 

<VoIP_Authentications>

 

<VoIP_Authentication>

<Display></Display>

<Realm>192.168.1.103</Realm>

<Identity></Identity>

<AuthUsername>103</AuthUsername>

<AuthPassword>zhangmin</AuthPassword>

</VoIP_Authentication>

 

</VoIP_Authentications>

[SupportTeam]

Most likley your Realm setting is incorrect.

 

Please make a WireShark trace that captures the attempted registration at system startup time and we can then advise on what that setting should be.

 

Have you confirmed the system is working by dialing direct into the IP address of the server running VoiceGuide?

(you can use a softphone to do that - eg: SJPhone)

[Guest zhangmin]

Testing Dialogic HMP Installation is OK!

Please help,Thanks!

Wire2.zip

Config.zip

[Guest zhangmin]

Test Dialogic HMP is OK!

Wire2.zip

[Guest zhangmin]

My 3CXPhone System at 192.168.1.103

HMP and VoiceGuide at 192.168.1.102

 

 

Test Dialogic HMP is OK!

I install VoiceGuide.and set the config file.

 

I want to test VoiceGuide from 3CX,but never success.

 

please help me! thanks.

Wire2.zip

Config.zip

[SupportTeam]

Attached WireShark traces do not contain any SIP packets.

 

Have you confirmed the system is working by dialing direct into the IP address of the server running VoiceGuide?

[Guest zhangmin]

NO ,I just do like this:

"To perform a test call you can just dial the IP address of the HMP machine from a VoIP phone or a softphone on another machine. If HMP is correctly installed and works correctly the IP Media Server Demo application will answer the call and play a sound file."

but without running VoiceGuide.

and HMP have answered the call and play a sound file.

 

with running VoiceGuide ,I dial again,It dose not work any more.

 

In addtion,I found some error information in the log.

"

161557.546 5 ERROR v7.3.4612.19509 (2012-08-17 9:50:19.15) ReadXmlNodesSubEntryintoString Expires : ??????????

 

? System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

? System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)

? ..(XmlNode& xmlNode, String strSubEntry, Int32& iDest)

"

 

What I should do ?

0823_1615_vgEngine.txt

[SupportTeam]

but without running VoiceGuide.

and HMP have answered the call and play a sound file.

HMP by itself does not answer calls.

 

You can use WireShark to confirm whether the SIP calls that arrive at the system. The previously attached WireShark traces do not contain any SIP packets.

[Guest zhangmin]

Thanks for your answer.

I do it agiain .But it failed again.

Wiretest.zip

Config.zip

[SupportTeam]

Trace does not capture any SIP calls, but it does capture the Registration attempt.

 

We can see that the Realm is:

 

3CXPhoneSystem

 

Please set the Realm entry in the Authentication section to 3CXPhoneSystem

 

The registration should then work.

 

Please post traces as before if you still have any issues.

[Guest zhangmin]

thanks very much!

I solve this problem!

I hope you happy everyday!

you are really a good guy!