invoso.com Report post Posted 08/23/2012 06:57 AM Hi, I added <CallerId>222054699</CallerId> to Options in Transfer module, but called station doesn't see this caller ID (no number presentation) telecom provider send thuis: 24 72 51 55 F5 ADDRESS : 422715555F 0A PARAMETER : 0Ah 07 LEN : 7 --- CLG P NO --- 83 OE : 1....... = odd number of address signals NOA : 03h = national (significant) number 15 NI : 0....... = complete NUMB PLAN : .001.... = ISDN (Telephony) numbering plan (Rec. E.164) PRESENT IN : ....01.. = presentation restricted SCREENING : ......01 = user provided, verified and passed 22 02 45 96 09 ADDRESS : 222054699 48 22 20 54 69 9 48 42 27 15 55 5 2012-08-22 07:54:06 2012-08-22 08:01:32 00:00:02.051 00:07:23.965 16 normal call clearing 13571 AXE2NAT 13581 5ESS 1762 4 public network serving the remote user VG log: 064640.311 6 3 1 RunModule start Transfer Call, [Transfer Call fa], iModuleIdx=232, previous: vgm=281, vgs=3:3 064640.311 6 3 1 rv replace start [$RV[insert_call_order_telefon1_$RV[kolejnosc]]] 064640.311 6 3 1 rv replace end [42271XXXX] 064640.311 6 3 1 t timer set 0,4 sec : EV_TIMEOUT_READYTOBEGINTRANSFER 064640.686 27 3 1 timer EV_TIMEOUT_READYTOBEGINTRANSFER 064640.686 27 3 1 q scr add evScriptEvent 9012 EV_TIMEOUT_READYTOBEGINTRANSFER 064640.686 6 3 1 q scr run evScriptEvent sCode=[EV_TIMEOUT_READYTOBEGINTRANSFER] iActionID=0, crn=0[0|0|0|0|0][|||||] 11|00:00:04.4218750 064640.686 6 3 1 scriptevent EV_TIMEOUT_READYTOBEGINTRANSFER 0|0|0 || LineState=LS_XFER_1_START 064640.686 6 3 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,, 064640.686 6 3 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found 064640.686 6 3 1 timeout on transfer attempt set by timeout path (30 sec) 064640.686 6 3 1 t timer set 30 sec : EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 064640.686 6 3 1 state [Transfer Call fa] Monitored Dial and Connect to 42271XXXX 064640.686 6 3 1 dial IvrDevState strCID=[], strDialoutOptions=[<CallerId>222054699</CallerId>] 064640.686 6 3 1 dial sCidSentThisCall=222054699 (extracted from strDialoutOptions) 064640.686 6 3 1 dial sCidSentThisCall=[222054699] (post RV replace) 064640.686 6 3 1 dial strDialoutOptions=[<CallerId>222054699</CallerId>] (post RV replace) 064640.686 6 3 1 outbound call announce message not defined. vgm=232 [Transfer Call fa] 064640.686 6 3 1 calling FindFreeLine Where is a problem with number presentation? Share this post Link to post
SupportTeam Report post Posted 08/23/2012 08:27 AM Can you capture the ISDN trace using Dialogic's ISDIAG.EXE application? We should then be able to see the exact contents of the the packet being sent out. After starting the ISDN trace make one inbound call and one outbound call (that has the CallerId set on it) and post the trace here. The ISDIAG generated trace can be converted to readable format using the ISDTRACE.EXE utility. Share this post Link to post
invoso.com Report post Posted 08/23/2012 09:24 AM dialogic log dialogic.zip Share this post Link to post
SupportTeam Report post Posted 08/23/2012 11:46 AM The outgoing call does not seem to be captured in this trace, only incoming calls. Share this post Link to post
SupportTeam Report post Posted 08/23/2012 10:49 PM If you have multiple T1/E1 trunks in your system you need to ensure that the outgoing call is made on the same trunk on which the trace is being ran. Share this post Link to post
invoso.com Report post Posted 08/24/2012 06:41 AM outgoing call log attached dialogic20120824.zip Share this post Link to post
SupportTeam Report post Posted 08/24/2012 06:52 AM The outgoing calls SETUP mesage looks fine, and the CallerID is correctly specified in the SETUP message. You should ask the company that had provided the PRI trunk as to why they are not passing it on. Some Telcos do not let you set own CallerID on outgoing calls and will overwrite it with CallerID assigned the the ISDN trunk, or make it blank etc. The outgoing SETUP message is similar in format to the incoming calls SETUP message, so there should be no problem with the Telco's switch understanding it. Time Stamp : 8/24/2012, 8:20:28.934 TRANSMIT Command=0 SAPI=0x00 TEI=0x00 0xf6 0x30 Information Dest=0 CR=0x262f SETUP(0x05) 1: SENDING COMPLETE(0xa1) 1: BEARER CAPABILITY(0x04) 2: IE Length(0x03) 3: 1------- Extension Bit -00----- Coding Standard ---00000 Info. Transfer Cap. 4: 1------- Extension Bit -00----- Transfer Mode ---10000 Info. Transfer Rate 5: 1------- Extension Bit -01----- Layer 1 Indent ---00011 User Info. Layer 1 1: CHANNEL ID(0x18) 2: IE Length(0x03) 3: 1------- Extension Bit -0------ Interface ID Present --1----- Interface Type ---0---- Spare ----1--- Preferred/Exclusive -----0-- D-Channel Indicator ------01 Info. Channel Sel. 3.2: 1------- Extension Bit -00----- Coding Standard ---0---- Number Map ----0011 Channel/Map Element 4: 1------- Extension Bit -0010100 Channel Number/Slot Map 1: CALLING PARTY NUM(0x6c) 2: IE Length(0x0b) 3: 0------- Extension Bit -000---- Type Of Number ----0000 Numbering Plan ID 3a: 1------- Extension Bit -00----- Presentation Indicator ---000-- Spare ------00 Screening Indicator 222054699 Number Digit(s) 1: CALLED PARTY NUM(0x70) 2: IE Length(0x0a) 3: 1------- Extension Bit -000---- Type of Number ----0000 Numbering plan ID 876101816 Number Digit(s) Time Stamp : 8/23/2012, 11:9:57.391 RECEIVE Command=1 SAPI=0x00 TEI=0x00 0xae 0xea Information Dest=0 CR=0x0023 SETUP(0x05) 1: SENDING COMPLETE(0xa1) 1: BEARER CAPABILITY(0x04) 2: IE Length(0x03) 3: 1------- Extension Bit -00----- Coding Standard ---00000 Info. Transfer Cap. 4: 1------- Extension Bit -00----- Transfer Mode ---10000 Info. Transfer Rate 5: 1------- Extension Bit -01----- Layer 1 Indent ---00011 User Info. Layer 1 1: CHANNEL ID(0x18) 2: IE Length(0x03) 3: 1------- Extension Bit -0------ Interface ID Present --1----- Interface Type ---0---- Spare ----0--- Preferred/Exclusive -----0-- D-Channel Indicator ------01 Info. Channel Sel. 3.2: 1------- Extension Bit -00----- Coding Standard ---0---- Number Map ----0011 Channel/Map Element 4: 1------- Extension Bit -0000010 Channel Number/Slot Map 1: CALLING PARTY NUM(0x6c) 2: IE Length(0x0b) 3: 0------- Extension Bit -010---- Type Of Number ----0001 Numbering Plan ID 3a: 1------- Extension Bit -00----- Presentation Indicator ---000-- Spare ------11 Screening Indicator 728356126 Number Digit(s) 1: CALLED PARTY NUM(0x70) 2: IE Length(0x0a) 3: 1------- Extension Bit -010---- Type of Number ----0001 Numbering plan ID 222054695 Number Digit(s) Share this post Link to post
SupportTeam Report post Posted 08/24/2012 06:57 AM The trace last provided only had calls sent over ISDN trunk in one direction. Its best to get a single trace that shows calls going in both directions - incoming and outgoing and then advise which of the calls captured was the outgoing call on which the CallerID was set (advise the number dialed and the CallerID number set on the call to let us identify the outgoing call). Share this post Link to post
invoso.com Report post Posted 09/08/2012 10:46 AM I tried to transfer call in the same trunc searching free channel order from 30 to 25 and after 50 to 31, but VG trying to connnect starting 50th channel. It make umpossible to trace call into one ISDN trunc. Is any newest VG version? BTW. Can You send a messages to licenced users when new VG version is available (of course with "whats new" or fix description)? 0908_1216_vgEngine.zip Share this post Link to post
invoso.com Report post Posted 09/08/2012 11:38 AM I attached dialogic log file. example: calling number 502131658 transfered to 516 222 696 without caller identification (should be 222054699). dialogic_08_09_2012.zip Share this post Link to post
SupportTeam Report post Posted 09/09/2012 08:25 AM On the incoming call the 'Type of Number' and 'Numbering plan ID' field are set to: -010---- Type of Number ----0001 Numbering plan ID and on the outgoing call the 'Type of Number' and 'Numbering plan ID' field are set to: -000---- Type of Number ----0000 Numbering plan ID The Telco did dial the 516222696 number, so looks like the numbering plan settings are acceptable to Telco. You should confirm with E1 ISDN trunk provider whether they do not accept the CallerID set on outgoing call due to the Numbering Plan used, or whether they do not allow the setting of CallerID on outgoing calls at all. If the numbering plan needs to be changed then instructions on how to do this are provided here: http://www.voiceguide.com/vghelp/source/html/configisdnsetup.htm But most likely the switch used by the E1 ISDN trunk provider is just not accepting the custom CallerIDs set on the outbound calls. Time Stamp : 9/8/2012, 12:52:20.810 RECEIVE Command=1 SAPI=0x00 TEI=0x00 0x46 0xb8 Information Dest=0 CR=0x0059 SETUP(0x05) 1: SENDING COMPLETE(0xa1) 1: BEARER CAPABILITY(0x04) 2: IE Length(0x03) 3: 1------- Extension Bit -00----- Coding Standard ---00000 Info. Transfer Cap. 4: 1------- Extension Bit -00----- Transfer Mode ---10000 Info. Transfer Rate 5: 1------- Extension Bit -01----- Layer 1 Indent ---00011 User Info. Layer 1 1: CHANNEL ID(0x18) 2: IE Length(0x03) 3: 1------- Extension Bit -0------ Interface ID Present --1----- Interface Type ---0---- Spare ----0--- Preferred/Exclusive -----0-- D-Channel Indicator ------01 Info. Channel Sel. 3.2: 1------- Extension Bit -00----- Coding Standard ---0---- Number Map ----0011 Channel/Map Element 4: 1------- Extension Bit -0000001 Channel Number/Slot Map 1: CALLING PARTY NUM(0x6c) 2: IE Length(0x0b) 3: 0------- Extension Bit -010---- Type Of Number ----0001 Numbering Plan ID 3a: 1------- Extension Bit -00----- Presentation Indicator ---000-- Spare ------01 Screening Indicator 502131658 Number Digit(s) 1: CALLED PARTY NUM(0x70) 2: IE Length(0x0a) 3: 1------- Extension Bit -010---- Type of Number ----0001 Numbering plan ID 222054699 Number Digit(s) 1: HIGH LAYER COMP.(0x7d) 2: IE Length(0x02) 3: 1------- Extension Bit -00----- Coding Standard ---100-- Interpretation ------01 Presentation Method Time Stamp : 9/8/2012, 12:52:39.650 TRANSMIT Command=0 SAPI=0x00 TEI=0x00 0xbe 0x4a Information Dest=0 CR=0x0002 SETUP(0x05) 1: SENDING COMPLETE(0xa1) 1: BEARER CAPABILITY(0x04) 2: IE Length(0x03) 3: 1------- Extension Bit -00----- Coding Standard ---00000 Info. Transfer Cap. 4: 1------- Extension Bit -00----- Transfer Mode ---10000 Info. Transfer Rate 5: 1------- Extension Bit -01----- Layer 1 Indent ---00011 User Info. Layer 1 1: CHANNEL ID(0x18) 2: IE Length(0x03) 3: 1------- Extension Bit -0------ Interface ID Present --1----- Interface Type ---0---- Spare ----1--- Preferred/Exclusive -----0-- D-Channel Indicator ------01 Info. Channel Sel. 3.2: 1------- Extension Bit -00----- Coding Standard ---0---- Number Map ----0011 Channel/Map Element 4: 1------- Extension Bit -0011111 Channel Number/Slot Map 1: CALLING PARTY NUM(0x6c) 2: IE Length(0x0b) 3: 0------- Extension Bit -000---- Type Of Number ----0000 Numbering Plan ID 3a: 1------- Extension Bit -00----- Presentation Indicator ---000-- Spare ------00 Screening Indicator 222054699 Number Digit(s) 1: CALLED PARTY NUM(0x70) 2: IE Length(0x0a) 3: 1------- Extension Bit -000---- Type of Number ----0000 Numbering plan ID 516222696 Number Digit(s) Share this post Link to post
invoso.com Report post Posted 09/11/2012 11:25 AM You're sure, trunc provider changed isdn settings and now identification working. BTW. What with ordering channel usage over 30 channel? Share this post Link to post
SupportTeam Report post Posted 09/11/2012 01:59 PM You're sure, trunc provider changed isdn settings and now identification working. OK, so sounds like the Telco has made some changes and now they are reading in and using the supplied CallerID. What with ordering channel usage over 30 channel? Are you asking how to modify the free channel search order? There is a number of settings in VG.INI that will let you specify whether VGDialer searches from high->low or from low->high ports when making outgoing call. And the first free port found that (that is listed in your port selection set as well) gets selected. Share this post Link to post
SupportTeam Report post Posted 09/11/2012 02:03 PM The settings are: in [VGDialer] section : ;Order in Which the Dialer looks for free ports on which to make outbound calls on. ;1=lowest to highest ;2=highest to lowest FreePortSearchOrder=1 FreePortSearchOrder_OutboundCampaigns=1 FreePortSearchOrder_2ndLegOfTransferCall=1 It sounds like you have some of these settings set to "2" and you want them to be set to "1". Share this post Link to post
