Transfer Call Problem

[Guest zhangmin]

When I test VoiceGuide transfer call function,I get some problems.No matter what I do, it can not work well.

detail infomation in the attachments.

please help me ,thanks.

LineState.bmp

test10.zip

vg.zip

Wireshark.zip

[SupportTeam]

On VoIP systems a "REFER" type transfer will be made when the "Blind Hookflash" transfer option is selected in the transfer module.

 

Have you tried doing a "Dial and Conference" type transfer instead of the "Hookflash" transfer?

[SupportTeam]

Can you please post the VoiceGuide vgEngine and ktTel traces that capture the system startup and the attempted transfer, as well as the WireShark trace that captures start of call and the attempted transfer.

 

vgEngine and ktTel traces can be found in VoiceGuide's \log\ subdirectory.

 

Please .ZIP up traces before posting.

[Guest zhangmin]

I try again.the detail information of vgEngine and ktTel traces in the attachment.

vg.zip

[SupportTeam]

VoiceGuide traces show that the refer transfer request was rejected by your VoIP provider ( iptel.org ) with a "488 Not Acceptable Here"

 

See attached screenshot and WireShark trace.

 

VoiceGuide ktTel excerpt below:

 

095426.390  4140   3 fn    TransferBlind(3,0,243777@iptel.org,82374508)
095426.390  4140   3       TelDriver_TransferBlind start
095426.390  4140   3       TelDriver_TransferBlind no SIP: or TA: prefix specified. Adding SIP: prefix to the transfer destination.
095426.390  4140   3       CallTransfer_Invoke start
095426.390  4140   3       gc_InvokeXfer SIP:243777@iptel.org
095426.390  4140   3       gc_InvokeXfer SIP:243777@iptel.org ok
095427.062  1348   3       CtEventProcess idx=13 : evttype=2163(2163), crn=8000001, data=095C8560(08D11CE0), len=8(8) q: 0/1
095427.062  1348   3 ev    GCEV_INVOKE_XFER_REJ (2163 0x873) no handler.
095457.062  1348   3       CtEventProcess idx=14 : evttype=2053(2053), crn=8000001, data=095C8590(08D11CE0), len=8(8) q: 0/1
095457.062  1348   3 ev    GCEV_DROPCALL crn=8000001



095426.390  6   3   1 state [Transfer Call] Blind Hookflash Transfer to 243777@iptel.org
095426.390  6   3   1       xfer  RFC3515 transfer to 243777@iptel.org
095426.390  6   3   1       q tel add   cmd_TransferBlind [0,0,0,0,0][243777@iptel.org||||]
095426.390  6   3   1 t     timer set   30 sec : EV_TIMEOUT_HANGUP
095426.390  7   3   1       q tel run   cmd_TransferBlind 1|00:00:00
095456.375  4   3   1 timer EV_TIMEOUT_HANGUP
095456.375  4   3   1       q scr add   evScriptEvent 9001 EV_TIMEOUT_HANGUP
095456.375  6   3   1       q scr run   evScriptEvent sCode=[EV_TIMEOUT_HANGUP] iActionID=0, crn=0[0|0|0|0|0][|||||] 1|00:00:00
095456.375  6   3   1       scriptevent EV_TIMEOUT_HANGUP  0|0|0  ||
095456.375  6   3   1       LsXfer_1_Start : 9001(EV_TIMEOUT_HANGUP),EV_TIMEOUT_HANGUP,0,0,0,,,
095456.375  6   3   1       path {EV_TIMEOUT_HANGUP} not found
095456.390  6   3   1       HangupCall, source=LsDefaultHandlers:EV_TIMEOUT_HANGUP, WorkModeScript=Running_Normal, yLineStateAppPov=[Connected], lPlayId=0, lRecId=0
095456.390  6   3   1                   moduleTitle=[Transfer Call]
095456.390  6   3   1       ScriptWorkingMode set Stopping, (called from HangupCall)
095456.390  6   3   1       ls    set   Disconnect_Pending   (scriptstate=LS_ENDINGCALL)
095456.390  6   3   1 state Hanging up... [LsDefaultHandlers:EV_TIMEOUT_HANGUP]

sip refer transfer not accepted.zip

[Guest zhangmin]

thanks very much!