Vg Dialer Questions

[Guest Guest_Cechov]

Hi all,

I have some questions about vg Dialer.

I use this xml list number loader (this is an ex.):

 

<OutDialEntry>

<PhoneNumber>0,MyMobileNumber</PhoneNumber>

<CallTime>27/11/2003 14:29:00</CallTime>

<DayTimeStart>0800</DayTimeStart>

<DayTimeStop>2100</DayTimeStop>

<DaysCallAllowed>MoTuWeThFrSaSu</DaysCallAllowed>

<AnnounceMessage>none</AnnounceMessage>

<OnAnswer>C:\VigileElettronico\VoiceGuide\Voci\MessaggioDiBenvenuto.wav</OnAnswer>

<OnAnswerMachine>C:\VigileElettronico\VoiceGuide\Voci\MessaggioDiBenvenuto.wav</OnAnswerMachine>

<AnswerTimeout>60</AnswerTimeout>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV></RV>

<OnNotConnected></OnNotConnected>

<Escalation></Escalation>

</OutDialEntry>

 

1 - Why did it find that a machine is answering when actually a human is answering to the call?

2 - Why did it wait (about 5 sec.) at the end of the <AnnounceMessage> if in my xml the <AnnounceMessage> tag is "none"?

 

 

This is the "call log"...

 

142838,70 0 sys cleanup Start

142838,70 0 sys cleanup End

142900,71 0 dial callque update id=533 next call time 0311271431

142900,71 0 dial callque DB update returned

142900,73 5 dial found entry: tel[0,MyMobileNumber] ann[None] vgs[C:\VigileElettronico\VoiceGuide\Voci\MessaggioDiBenvenuto.wav] am[C:\VigileElettronico\VoiceGuide\Voci\MessaggioDiBenvenuto.wav]

142900,73 5 Calling MakeCallEx(0,MyMobileNumber)

142900,73 5 Dialing: 0,MyNumber

142900,73 5 MakeCall => 66101

142900,73 5 TapiCbTrigSet 66101 7002

142901,48 5 tapi Reply (LineEvReply) ok 66101 0

142901,48 5 TapiCbTrigClear

142901,48 5 linedevstate 2048 0 0

142901,48 5 callstate DIALTONE 66357 0 0

142901,48 5 callstate DIALING 66357 0 0

142901,48 5 callstate PROCEEDING 66357 0 0

142901,50 5 callinfo CALLEDID

142901,50 5 callinfo REASON

142901,50 5 Lev_CallerID [0000,]

142901,50 5 callinfo ORIGIN

142916,02 5 callstate DISCONNECTED 66357,16,0

142916,03 5 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT

142916,03 0 dial callque delete id=533

142916,04 5 AM - wait for end of welcome message...

142916,05 5 dial awaiting end of answering machine message (lvl:10 for 20)

142916,08 5 RecSoundStart file[C:\Program Files\VoiceGuide\data\RecAm_5.wav] ok

142923,64 5 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

142924,65 5 RecSoundStop ok

142924,66 5 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

142924,66 5 Play Answer Machine message [C:\VigileElettronico\VoiceGuide\Voci\MessaggioDiBenvenuto.wav]

142924,68 5 PlaySoundStart ok [C:\VigileElettronico\VoiceGuide\Voci\MessaggioDiBenvenuto.wav]

142948,63 5 wb(17147300)

142949,64 5 Play End line[5] (id=171473)

142949,64 5 LsDialoutPlayOnAnswerMachine EV_PLAY_FINISHED

142949,64 5 Hanging up call... [LsDialoutPlayOnAnswerMachine 2 ]

142949,64 5 RecSoundStop ok

142949,64 5 PlaySoundStop ok

142949,66 5 Waiting for a call...

142949,66 5 fnHangupCall end

142949,70 5 linedevstate 2048 0 0

142949,71 5 callstate IDLE 66357 0 0

142949,71 5 WorkingMode@Idle=

142949,71 5 LineState(iLineId).iVgsIdx = 0

142949,71 5 tapi Reply (LineEvReply) ok 66340 0

142950,67 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

142950,67 5 ReinitTelephony due to IDLE start

142950,68 5 tapic lineDeallocateCall(MainCall:66357) 0

142950,85 5 lineOpen(5) => 0

142950,85 5 Waiting for a call...

142950,86 5 lineOpen(5)LineHandle=66067

 

I wait your answers as soon as possible.

Tnx.

[SupportTeam]

1 - Why did it find that a machine is answering when actually a human is answering to the call?

Some mobile phone networks have poor sound quality - and in these cases the Dialogic card may mistake a human answering the call for an answering machine.

 

If the Dialogic card indicates that an answering machine has answered a call then VoiceGuide will wait until there is silence on the line before it will start playing the Answering Machine message. This is what we are seeing here:

 

142916,05 5 dial awaiting end of answering machine message (lvl:10 for 20)

142916,08 5 RecSoundStart file[C:\Program Files\VoiceGuide\data\RecAm_5.wav] ok

142923,64 5 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

To see what was recorded see the file:

C:\Program Files\VoiceGuide\data\RecAm_5.wav

[Guest Guest]

ok thanks.

 

Other two questions for you:

1-Can I disable the EV_SILENCE_DETECTED in some way?

2-There is a maximum number of files that can be selected to be played one after another in <OnAnswer> and <OnAnswerMachine>?

 

tnx

[SupportTeam]

Can I disable the EV_SILENCE_DETECTED in some way?

yes, in VG.INI - but I think what you actually are asking about is to disable Answering Machine detection... please update your v5.1.3 installation with attached VGMULTI.EXE , and then type IGNORE in the Answering Machine Message field... then the normal script will be started when an Answering Machine is detected answering the call..

2-There is a maximum number of files that can be selected to be played one after another in <OnAnswer> and <OnAnswerMachine>?

No, you should be able to specify as many comma delimited files as you like...

VgMulti.zip