Transfer Call To Outside No Or Cell No - Via Modem

[Guest soshe]

Have tried everything to get call transferred using Modem - Call Does get transferred but back to the same internal line - I'd like it go to a cell (an external no). Any help is greatly appreciated

 

Thanks

[SupportTeam]

Are you using a PBX or the Telephone Company’s lines? Is your modem's hookflash length matched to what is expected on the line which is plugged into it?

[Guest soshe]

I'm using the Phone Company's lines , have tried to contact them about the hookflash length - but got now where with them. Is there any other way to find out what that is ? Thanks

[Guest soshe]

Here is the log generated - Notice it runs through the whole script then hangs up as it should - but actually brings caller back to the welcome module and does it all over again.

 

Help is appreciated - Thanx

[Guest soshe]

142032.91 0 callstate OFFERING 65933 0 4

142032.95 0 Answer the call at 1/20/2004 2:20:32 PM

142032.96 0 lineAnswer(65933) => 65797

142032.96 0 ring 1

142032.96 0 callstate ACCEPTED 65933 0 0

142034.22 0 Lev_CallerID [4162446303,NEXUS IT]

142034.23 0 Lev_CallerID [4162446303,NEXUS IT]

142037.05 0 tapi Reply (LineEvReply) ok 65797 0

142037.06 0 callstate CONNECTED 65933,0,0

142037.06 0 WorkingModeTAPI@Connected=

142037.06 0 WorkingModeScript@Connected=

142037.07 0 Inband detection not enabled

142037.09 0 StartLoadedVgs at 1/20/2004 2:20:37 PM

142037.09 0 [Welcome] Playing

142037.09 0 [Welcome] Playing (C:\Program Files\VoiceGuide\Voice\other.wav)

142037.18 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Voice\other.wav]

142037.19 0 RunModule PLAY end

142041.60 0 dtmf 2 (65933,50,2)

142041.60 0 LsPlayMsg 2

142041.70 0 PlaySoundStop ok

142042.11 0 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

142042.11 0 [sales] Blind Transfer to 4166887067 (Generate)

142042.13 0 tapic lineGenerateDigits(65933,!,0) => 0

142042.64 0 generate LINEGENERATETERM_DONE

142043.64 0 LsXferStart EV_TAPI_GENERATE

142044.64 0 LsXferPlayVts EV_HOOKFLASHFINISHED

142044.64 0 tapic lineGenerateDigits(65933,4166887067,0) => 0

142048.18 0 generate LINEGENERATETERM_DONE

142049.16 0 LsXferPlayVts EV_TAPI_GENERATE

142050.16 0 LsXferPlayVts EV_TIMEOUT_HANGUP

142050.18 0 Hanging up call...

142050.19 0 RecSoundStop ok

142050.19 0 PlaySoundStop ok

142050.19 0 fnHangupCall end

142050.29 0 callstate DISCONNECTED 65933,1,0

142050.30 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

142050.30 0 Hanging up call...

142050.31 0 RecSoundStop ok

142050.31 0 PlaySoundStop ok

142050.31 0 fnHangupCall end

142050.32 0 callstate IDLE 65933 0 0

142050.32 0 WorkingMode@Idle=

142050.34 0 tapi Reply (LineEvReply) ok 65729 0

142050.34 0 tapi Reply (LineEvReply) ok 65746 0

142051.25 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

142051.25 0 ReinitTelephony due to IDLE start

142051.26 0 tapic lineDeallocateCall(MainCall:65933) 0

142051.55 0 lineOpen(0) => 0

142051.56 0 Waiting for a call...

142051.56 0 lineOpen(0)LineHandle=65609

142056.32 0 callstate OFFERING 66515 0 4

142056.33 0 Answer the call at 1/20/2004 2:20:56 PM

142056.33 0 lineAnswer(66515) => 65694

142056.34 0 ring 1

142056.34 0 callstate ACCEPTED 66515 0 0

142100.46 0 tapi Reply (LineEvReply) ok 65694 0

142100.46 0 callstate CONNECTED 66515,0,0

142100.46 0 WorkingModeTAPI@Connected=

142100.48 0 WorkingModeScript@Connected=

142100.48 0 Inband detection not enabled

142100.48 0 StartLoadedVgs at 1/20/2004 2:21:00 PM

142100.48 0 [Welcome] Playing

142100.48 0 [Welcome] Playing (C:\Program Files\VoiceGuide\Voice\other.wav)

142100.57 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Voice\other.wav]

142100.57 0 RunModule PLAY end

142103.78 0 dtmf 2 (66515,50,2)

142103.79 0 LsPlayMsg 2

142103.89 0 PlaySoundStop ok

142104.29 0 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

142104.29 0 [sales] Blind Transfer to 4166887067 (Generate)

142104.30 0 tapic lineGenerateDigits(66515,!,0) => 0

142104.82 0 generate LINEGENERATETERM_DONE

142105.80 0 LsXferStart EV_TAPI_GENERATE

142106.80 0 LsXferPlayVts EV_HOOKFLASHFINISHED

142106.80 0 tapic lineGenerateDigits(66515,4166887067,0) => 0

142110.34 0 generate LINEGENERATETERM_DONE

142111.32 0 LsXferPlayVts EV_TAPI_GENERATE

142112.32 0 LsXferPlayVts EV_TIMEOUT_HANGUP

142112.32 0 Hanging up call...

[SupportTeam]

From the trace we can see that VoiceGuide makes the transfer and then hangs up:

 

142050.18 0 Hanging up call...

 

but then about 6 seconds later the PBX rings VoiceGuide's extension again:

 

142056.34 0 ring 1

 

This is probably because transfer to "4166887067" failed... many PBXs/switches will ring the extension from which transfer was made again if the transfer has failed and connect the original call again...

 

When there is a ring on a line VG trats it as a new call - that's why the script starts at the [Welcome] module again...

[Guest Guest_Soshe]

So is it something in the script , the hookflash lenght or some other phone company issue ?

 

Sam.

[Guest Guest_Chris]

I am also curious about this same issue. I have had no luck transferring to an outside line using the telephone companies lines.

 

Any information on the subject would be REALLY appreciated!

[SupportTeam]

So is it something in the script , the hookflash lenght or some other phone company issue ?

In this case it looks liek the call was sent back to VG by the phone company - the hookflash length is OK and script worked OK as well:

This is probably because transfer to "4166887067" failed... many PBXs/switches will ring the extension from which transfer was made again if the transfer has failed and connect the original call again...

 

I am also curious about this same issue. I have had no luck transferring to an outside line using the telephone companies lines.

Please see: http://voiceguide.com/forums/index.php?showtopic=1050