Getnumbers Verification Problem

[lucasklos]

Hello,

 

I'm having an issue regarding to the "Verify entered number" script in GetNumbers module.

If the verification is not successful, the system doesn't play the audio file for that case. In fact, it remains waiting on the module, doesn't ask to re-enter the number nor goes to the next module.

 

When all the verification pass, everything is working fine.

 

For example, in the attached logs the first call made was:

2 to select option to enter the "EnterUserID" module.

System asks for UserId, entered 33333 and then pressed # to confirm.

 

Any ideas what could it be?

 

FYI, we are using voiceguide in 4 different places (4 different networks) and it is working fine in all of them if I don't use the installer provided in other topic (http://voiceguide.com/forums/index.php?showtopic=8774).

 

I'm also attaching the script we use.

 

Thanks!

logs_20120830.zip

AIMS-IVR_Flow.vgs

[SupportTeam]

Please update system to this version of VoiceGuide:

[old link removed]

This version fixes the "verification_fail" response handling bug.

Please post traces as before if you still encounter any issues.

[lucasklos]

Thanks.

Just in case, this last version includes the fix to the problem posted here: http://voiceguide.com/forums/index.php?showtopic=8774?

 

Best regards.

[SupportTeam]

Yes. It does.