Guest Guest Report post Posted 12/02/2003 12:42 AM Hi, I'm currently using Dialogics board and 4.x version of VoiceGuide. I'm trying to set up the "Send Pager Massage" module, but somehow it only dial the pager number, and it didn't seem to dial the message. Does anyone know how to solve this problem? =O I'm assuming that since I can do call forwarding, that means my VG Dialer option is good to go, because it can do outbound dialing, so I'm not exactly sure what cost this problem, can someone explain to me how will the system "dial" the digits specified in the Message text box under the "Send Pager Message" module?? =) An other question is in the User's Guide, under "Sound files" it stated that there's a directory \system\voicedlgc\ which are recorded in the PCM 11025Hz, 8bit, Mono format and those are the pre-recorded system files I need to use with my Dialogics card, but the problem is I can not find that directory, it only have \system\voice\ directory, which are no use to me. Did anyone run into this problem too?? and how can I get those files? or that directory?? Because I don't really want to convert all the voice files from \system\voice\ directory, and I can not use any default sound right now, (i.e. the beep before recording a message or any time when I want to let a user check what number they inputed.) Any help will be great!! Thanks!! Share this post Link to post
SupportTeam Report post Posted 12/02/2003 01:04 AM Where did you get v4 of VG from? Sounds like you are just setting up your system - just download the current version form our WWW and use that version instead... current version does not require you to manually replace files etc for use with Dialogic, it's all included... I'm assuming that since I can do call forwarding, that means my VG Dialer option is good to go, Call forwarding does not use VG Dialer... are you using an evaluation version or a registered version of VG? What is the license type? Let us know in who's name/company is the license and I can also find what license type you have... Share this post Link to post
Guest Guest Report post Posted 12/02/2003 01:19 AM opps... I mean "Transfer Call" not call forward... ^^;; and we brought the V4.8.45 Enterprise, VG Dialer, 4 line license awhile ago, I'm doing upgrade to our system and the script. =) Can I still just download your current version and use it with my current code? As I don't really want to post my system ID and code on a public forum. Please let me know. Thanks. =D Share this post Link to post
SupportTeam Report post Posted 12/02/2003 01:45 AM To use the current version you will need to purchase an upgrade (plz see the WWW order form). If VG Dialer is enabled then you should be able to use the Send Pager Message module. To obtain replacement sound files please see the links provided on: http://voiceguide.com/vgDownload.htm Share this post Link to post
Guest Guest Report post Posted 12/02/2003 02:37 AM Hi, yes that's the problem, my VG Dialer is enabled, and when I test the Send Pager Message module with a phone number it actual dial, but it doesn't seem to dial the digits that I specified in the Message text box. So I want to know how does the system dial the digits in the Message text box in order to help me solve this problem. Thanks. Share this post Link to post
SupportTeam Report post Posted 12/02/2003 02:38 AM Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Share this post Link to post
Guest Guest Report post Posted 12/02/2003 08:27 PM Hi, I did as you told, and here's the log information that came up, 74218 5 tapie linedevstate 2048 0 0 74234 5 tapie ring 0 64531 6 tapie linedevstate 2048 0 0 64796 5 tapie linedevstate 2048 0 0 65859 5 tapie linedevstate 1024 0 0 65890 5 tapie linedevstate 512 0 0 77203 6 tapie linedevstate 2048 0 0 78250 6 tapie linedevstate 1024 0 0 78281 6 tapie linedevstate 512 0 0 Hope this'll help. Thanks. Share this post Link to post
SupportTeam Report post Posted 12/02/2003 11:54 PM This trace does not capture a complete incoming call... or a call was not answered... Share this post Link to post
Guest Guest Report post Posted 12/05/2003 02:22 AM Hi, After a lot of testing I kind of make the Pager Module work. Now my problem is 1) It only worked every other time, like the 1st time I called, it dial the message, the 2nd time I called, it didn't dial the message, the 3rd time I called, it dial the message, the 4th time I called, it didn't dial the message... etc. etc... And I have no clue what causes this. 2) It took the module 30sec to start dialing the message, is there anyway to make it dial the message any sooner? I didn't add in any single commas at the beginning of the message. Any help will be great!! Thanks. Share this post Link to post
SupportTeam Report post Posted 12/05/2003 04:04 AM Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Which version of VG are you using? Share this post Link to post
Guest Guest Report post Posted 12/05/2003 04:59 AM I'm using V4.8.45 Enterprise. Here's a log file that dial the message. 92296 5 tapie linedevstate 2048 0 0 92312 5 tapie callstate OFFERING 65670 0 4 92328 5 tapie callinfo CALLEDID 92343 5 tapie callinfo ORIGIN 92359 5 tapie ring 0 92359 5 Answer the call 92375 5 lineAnswer(65670) => 66151 92921 5 tapie callstate CONNECTED 65670,1,0 92937 5 WorkingModeTAPI= 92953 5 WorkingModeScript= 92984 5 tapi Reply 66151 0 93000 5 tapie callinfo MONITORMODES 93015 5 TimeoutClear 93031 5 [Greeting] Playing 93046 5 [Greeting] Playing (Natual Voice\greeting.wav) 93093 5 PlaySoundStart ok [D:\Voice\Natual Voice\greeting.wav] 93109 5 TimeoutClear 93125 5 RunModule PLAY end 93140 5 wa(7180,79306200) 93156 5 tapie callinfo MONITORMODES 93171 5 tapie callinfo MONITORMODES 94062 5 tapie monitordigits 53 2 94078 5 LsPlayMsg [5] 94140 5 PlaySoundStop ok 94156 5 TimeoutClear 94171 5 [Get PhoneNu] Number Input 94187 5 [Get PhoneNu] Playing (Natual Voice\PhoneNu.wav) 94218 5 PlaySoundStart ok [D:\Voice\Natual Voice\PhoneNu.wav] 94234 5 TimeoutClear 94234 5 wa(7190,79420300) 94250 5 tapie callinfo MONITORMODES 94265 5 tapie callinfo MONITORMODES 96296 5 tapie monitordigits 52 2 96312 5 LsGetNbrsPlayWelcMsg [4] 96375 5 PlaySoundStop ok 96390 5 [Get PhoneNu] Number Input 4 96406 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 96515 5 tapie monitordigits 53 2 96531 5 LsGetNbrsRxDigits [5] 96546 5 [Get PhoneNu] Number Input 45 96562 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 96843 5 tapie monitordigits 54 2 96859 5 LsGetNbrsRxDigits [6] 96875 5 [Get PhoneNu] Number Input 456 96906 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 97265 5 tapie monitordigits 54 2 97281 5 LsGetNbrsRxDigits [6] 97296 5 [Get PhoneNu] Number Input 4566 97312 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 97484 5 tapie monitordigits 54 2 97500 5 LsGetNbrsRxDigits [6] 97515 5 [Get PhoneNu] Number Input 45666 97531 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 97734 5 tapie monitordigits 53 2 97750 5 LsGetNbrsRxDigits [5] 97765 5 [Get PhoneNu] Number Input 456665 97765 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 98000 5 tapie monitordigits 55 2 98015 5 LsGetNbrsRxDigits [7] 98015 5 [Get PhoneNu] Number Input 4566657 98031 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 98421 5 tapie monitordigits 35 2 98437 5 LsGetNbrsRxDigits [#] 98453 5 TimeoutClear 98468 5 fn PlaySoundStartNumbers C:\Program Files\ivg\system\voicedlgc\GetNbrsConfirmIntro.wav, C:\Program Files\ivg\system\voicedlgc\GetNbrsConfirmMenu.wav, 4566657, Digits 98484 5 twcal PlaySayNumber C:\Program Files\ivg\system\voicedlgc\GetNbrsConfirmIntro.wav, C:\Program Files\ivg\system\voicedlgc\GetNbrsConfirmMenu.wav, 4566657, , 1 98546 5 PlaySoundStartNumbers ok 98562 5 TimeoutClear 98578 5 wa(13862,79850008) 98593 5 tapie callinfo MONITORMODES 00500 5 tapie monitordigits 49 2 00515 5 LsGetNbrsPlayConfirm [1] 00578 5 PlaySoundStop ok 00593 5 TimeoutClear 00609 5 [Pager Message 28] Send Pager Message 00609 5 RVreplace start: [$RV[Get PhoneNu]] 00625 5 RVreplace end: [4566657] 00656 5 TimeoutClear 00671 5 [Thanks] Playing 00687 5 [Thanks] Playing (Natual Voice\thanks.wav) 00703 5 PlaySoundStart ok [D:\Voice\Natual Voice\thanks.wav] 00718 5 TimeoutClear 00734 5 RunModule PLAY end 00750 5 wa(5907,80068700) 00765 5 tapie callinfo MONITORMODES 00781 5 tapie callinfo MONITORMODES 02093 0 Ready To DialOut : 1 (out of 1) 02109 6 Dialing: 94926087 02125 6 MakeCall => 66288 02140 6 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE 02156 6 TapiCbTrigSet 66288 7002 02906 6 tapi Reply 66288 0 02921 6 TapiCbTrigClear 02937 6 tapie linedevstate 2048 0 0 02937 6 tapie callstate DIALTONE 66253 0 0 02953 6 tapie callstate DIALING 66253 0 0 02968 6 tapie callstate PROCEEDING 66253 0 0 02984 6 tapie callinfo CALLEDID 03000 6 tapie callinfo REASON 03015 6 Lev_CallerID [0000,] 03031 6 tapie callinfo ORIGIN 06687 5 Play End line[5] (id=800687) 06703 5 LsPlayMsg EV_PLAY_FINISHED 06718 5 TimeoutSet 10 EV_TIMEOUT_HANGUP 06734 5 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 06750 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 06765 5 TimeoutClear 06781 5 Hanging up call... 06796 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 06812 5 PlaySoundStop ok 06828 5 fnHangupCall end 06859 5 tapie linedevstate 2048 0 0 06875 5 tapie callstate IDLE 65670 0 0 06890 5 WorkingMode@Idle= 06906 5 TimeoutClear 06984 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 07000 5 tapi Reply 66339 0 08000 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE 08000 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 08015 5 Initialise telephony (due to IDLE) 08031 6 tapie callstate CONNECTED 66253,1,0 08046 6 WorkingModeTAPI= 08062 6 WorkingModeScript= 08093 6 TimeoutSet 2 EV_TIMEOUT_READYTOBEGINTRANSFER 08109 0 DELETE FROM CallQue WHERE ID=126; 08156 5 tapic lineDeallocateCall(MainCall:65670) 0 08343 5 Waiting for a call... 08359 5 hLine=66389 08375 5 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT 10468 6 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 10484 6 LsOutboundCall_NumericPager EV_TIMEOUT_READYTOBEGINTRANSFER 10484 6 Playing numeric pager message:4566657 10500 6 TimeoutSet 30 EV_TIMEOUT_HANGUP 10531 6 tapic lineGenerateDigits(66253,4566657) => 0 11578 6 tapie generate LINEGENERATETERM_DONE 11593 6 TimeoutSet 1 EV_TAPI_GENERATE 12625 6 Timer fired EV_TAPI_GENERATE 12625 6 LsOutboundCall_NumericPager EV_TAPI_GENERATE 12640 6 TimeoutSet 5 EV_TIMEOUT_HANGUP 13968 5 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT 18140 6 Timer fired EV_TIMEOUT_HANGUP 18156 6 LsOutboundCall_NumericPager EV_TIMEOUT_HANGUP 18156 6 Hanging up call... 18171 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 18187 6 PlaySoundStop ok 18203 6 Waiting for a call... 18218 6 fnHangupCall end 18234 6 PlaySoundStop ok 18250 6 Hanging up call... 18265 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 18281 6 PlaySoundStop ok 18296 6 Waiting for a call... 18312 6 fnHangupCall end 18328 6 tapie linedevstate 2048 0 0 18328 6 tapie callstate IDLE 66253 0 0 18343 6 WorkingMode@Idle= 18359 6 TimeoutClear 18375 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 18390 6 tapi Reply 66133 0 18406 6 tapi Reply 66014 LINEERR_INVALCALLSTATE [8000001C] 19406 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE 19406 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 19421 6 Initialise telephony (due to IDLE) 19453 6 tapic lineDeallocateCall(MainCall:66253) 0 19609 6 Waiting for a call... 19625 6 hLine=65689 19640 6 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT 25125 6 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT Here's a log file that didn't dial the message 24281 5 tapie linedevstate 2048 0 0 24312 5 tapie callstate OFFERING 65706 0 4 24328 5 tapie callinfo CALLEDID 24343 5 tapie callinfo ORIGIN 24343 5 tapie ring 0 24359 5 Answer the call 24375 5 lineAnswer(65706) => 66270 24921 5 tapie callstate CONNECTED 65706,1,0 24937 5 WorkingModeTAPI= 24953 5 WorkingModeScript= 24984 5 tapi Reply 66270 0 25000 5 tapie callinfo MONITORMODES 25015 5 TimeoutClear 25031 5 [Greeting] Playing 25046 5 [Greeting] Playing (Natual Voice\greeting.wav) 25093 5 PlaySoundStart ok [D:\Voice\Natual Voice\greeting.wav] 25109 5 TimeoutClear 25125 5 RunModule PLAY end 25140 5 wa(7180,92504600) 25156 5 tapie callinfo MONITORMODES 25156 5 tapie callinfo MONITORMODES 26015 5 tapie monitordigits 53 2 26031 5 LsPlayMsg [5] 26093 5 PlaySoundStop ok 26109 5 TimeoutClear 26109 5 [Get PhoneNu] Number Input 26125 5 [Get PhoneNu] Playing (Natual Voice\PhoneNu.wav) 26156 5 PlaySoundStart ok [D:\Voice\Natual Voice\PhoneNu.wav] 26171 5 TimeoutClear 26187 5 wa(7190,92614000) 26203 5 tapie callinfo MONITORMODES 26203 5 tapie callinfo MONITORMODES 28671 5 tapie monitordigits 52 2 28687 5 LsGetNbrsPlayWelcMsg [4] 28750 5 PlaySoundStop ok 28765 5 [Get PhoneNu] Number Input 4 28781 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 29015 5 tapie monitordigits 50 2 29031 5 LsGetNbrsRxDigits [2] 29046 5 [Get PhoneNu] Number Input 42 29062 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 29375 5 tapie monitordigits 53 2 29390 5 LsGetNbrsRxDigits [5] 29390 5 [Get PhoneNu] Number Input 425 29406 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 30234 5 tapie monitordigits 51 2 30250 5 LsGetNbrsRxDigits [3] 30265 5 [Get PhoneNu] Number Input 4253 30281 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 30531 5 tapie monitordigits 55 2 30546 5 LsGetNbrsRxDigits [7] 30562 5 [Get PhoneNu] Number Input 42537 30578 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 31000 5 tapie monitordigits 51 2 31015 5 LsGetNbrsRxDigits [3] 31031 5 [Get PhoneNu] Number Input 425373 31046 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 31390 5 tapie monitordigits 57 2 31406 5 LsGetNbrsRxDigits [9] 31406 5 [Get PhoneNu] Number Input 4253739 31421 5 TimeoutSet 5 EV_TIMEOUT_GOTOMODULE 31812 5 tapie monitordigits 35 2 31828 5 LsGetNbrsRxDigits [#] 31843 5 TimeoutClear 31859 5 fn PlaySoundStartNumbers C:\Program Files\ivg\system\voicedlgc\GetNbrsConfirmIntro.wav, C:\Program Files\ivg\system\voicedlgc\GetNbrsConfirmMenu.wav, 4253739, Digits 31875 5 twcal PlaySayNumber C:\Program Files\ivg\system\voicedlgc\GetNbrsConfirmIntro.wav, C:\Program Files\ivg\system\voicedlgc\GetNbrsConfirmMenu.wav, 4253739, , 1 31937 5 PlaySoundStartNumbers ok 31953 5 TimeoutClear 31968 5 wa(13542,93189008) 31984 5 tapie callinfo MONITORMODES 34328 5 tapie monitordigits 49 2 34343 5 LsGetNbrsPlayConfirm [1] 34406 5 PlaySoundStop ok 34421 5 TimeoutClear 34437 5 [Pager Message 28] Send Pager Message 34453 5 RVreplace start: [$RV[Get PhoneNu]] 34468 5 RVreplace end: [4253739] 34484 5 TimeoutClear 34500 5 [Thanks] Playing 34515 5 [Thanks] Playing (Natual Voice\thanks.wav) 34546 5 PlaySoundStart ok [D:\Voice\Natual Voice\thanks.wav] 34546 5 TimeoutClear 34562 5 RunModule PLAY end 34578 5 wa(5907,93453100) 34593 5 tapie callinfo MONITORMODES 34609 5 tapie callinfo MONITORMODES 35234 0 Ready To DialOut : 1 (out of 1) 35265 6 Dialing: 94926087 35281 6 MakeCall => 65853 35296 6 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE 35312 6 TapiCbTrigSet 65853 7002 36062 6 tapi Reply 65853 0 36078 6 TapiCbTrigClear 36093 6 tapie linedevstate 2048 0 0 36109 6 tapie callstate DIALTONE 65818 0 0 36125 6 tapie callstate DIALING 65818 0 0 36140 6 tapie callstate PROCEEDING 65818 0 0 36156 6 tapie callinfo CALLEDID 36156 6 tapie callinfo REASON 36171 6 Lev_CallerID [0000,] 36187 6 tapie callinfo ORIGIN 40531 5 Play End line[5] (id=934531) 40546 5 LsPlayMsg EV_PLAY_FINISHED 40562 5 TimeoutSet 10 EV_TIMEOUT_HANGUP 40578 5 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 40578 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 40593 5 TimeoutClear 40609 5 Hanging up call... 40625 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 40640 5 PlaySoundStop ok 40656 5 fnHangupCall end 40703 5 tapie linedevstate 2048 0 0 40703 5 tapie callstate IDLE 65706 0 0 40718 5 WorkingMode@Idle= 40734 5 TimeoutClear 40812 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 40828 5 tapi Reply 65570 0 41828 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE 41843 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 41843 5 Initialise telephony (due to IDLE) 41875 5 tapic lineDeallocateCall(MainCall:65706) 0 42031 5 Waiting for a call... 42046 5 hLine=66475 42062 5 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT 43156 6 tapie callstate DISCONNECTED 65818,16,0 43171 6 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT 43187 6 Answering Machine or Fax Detected 43203 6 TimeoutSet 2 EV_TIMEOUT_READYTOBEGINTRANSFER 43218 0 DELETE FROM CallQue WHERE ID=127; 45328 6 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 45343 6 LsOutboundCall_NumericPager EV_TIMEOUT_READYTOBEGINTRANSFER 45343 6 Playing numeric pager message:4253739 45359 6 TimeoutSet 30 EV_TIMEOUT_HANGUP 45375 6 tapic lineGenerateDigits(65818,4253739) => LINEERR_INVALCALLSTATE [8000001C] 45390 6 Hanging up call... 45406 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 45421 6 PlaySoundStop ok 45437 6 Waiting for a call... 45453 6 fnHangupCall end 45484 6 tapie linedevstate 2048 0 0 45500 6 tapie callstate IDLE 65818 0 0 45515 6 WorkingMode@Idle= 45515 6 TimeoutClear 45531 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 45546 6 tapi Reply 65980 0 46562 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE 46562 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 46578 6 Initialise telephony (due to IDLE) 46593 6 tapic lineDeallocateCall(MainCall:65818) 0 46765 6 Waiting for a call... 46781 6 hLine=66169 46781 6 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT 48000 5 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT 52265 6 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT Thanks. 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SupportTeam Report post Posted 12/08/2003 12:18 AM 1) It only worked every other time, like the 1st time I called, it dial the message, the 2nd time I called, it didn't dial the message, the 3rd time I called, it dial the message, the 4th time I called, it didn't dial the message... etc. etc... And I have no clue what causes this. Trace shows that in second call the paging service did not answer the call, but some sort of a message was played on the line which resulted in the call not succeeding: 43156 6 tapie callstate DISCONNECTED 65818,16,0 2) It took the module 30sec to start dialing the message, is there anyway to make it dial the message any sooner? I didn't add in any single commas at the beginning of the message. Both traces show the outbound cal being made within a couple of seconds: 00609 5 [Pager Message 28] Send Pager Message 02109 6 Dialing: 94926087 08031 6 tapie callstate CONNECTED 66253,1,0 10531 6 tapic lineGenerateDigits(66253,4566657) => 0 34437 5 [Pager Message 28] Send Pager Message 35265 6 Dialing: 94926087 43156 6 tapie callstate DISCONNECTED 65818,16,0 43171 6 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT 43187 6 Answering Machine or Fax Detected 45375 6 tapic lineGenerateDigits(65818,4253739) => LINEERR_INVALCALLSTATE [8000001C] Share this post Link to post
Guest Guest Report post Posted 12/08/2003 06:44 AM 1)I'm sorry, I did not understand what do you mean by some sort of a message was played on the line What kind of message? Can you give me an example? 2)Yes, the outbound call is beening make within couple of seconds, but the message wasn't send till after 30 seconds. Do you know anyway of fixing this problem? Thanks. Share this post Link to post
SupportTeam Report post Posted 12/08/2003 08:33 AM The lines in log: 43156 6 tapie callstate DISCONNECTED 65818,16,0 43171 6 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT indicate that some automated message was played on the line... When 94926087 is called, does it answer and is silent usually, or is there a message played on the line prompting caller to enter the page information? 2)Yes, the outbound call is beening make within couple of seconds, but the message wasn't send till after 30 seconds. Do you know anyway of fixing this problem? Trace shows that after call was answered the digits "4566657" get played within 1 second and that the call is hung up a few seconds later... if it takes 30 seconds for you to receive a page on the pager then the delay is caused by the pager company... 10531 6 tapic lineGenerateDigits(66253,4566657) => 0 11578 6 tapie generate LINEGENERATETERM_DONE 11593 6 TimeoutSet 1 EV_TAPI_GENERATE 12625 6 Timer fired EV_TAPI_GENERATE 12625 6 LsOutboundCall_NumericPager EV_TAPI_GENERATE 12640 6 TimeoutSet 5 EV_TIMEOUT_HANGUP 13968 5 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT 18140 6 Timer fired EV_TIMEOUT_HANGUP 18156 6 LsOutboundCall_NumericPager EV_TIMEOUT_HANGUP 18156 6 Hanging up call... Share this post Link to post
Guest Guest Report post Posted 12/09/2003 10:31 PM 1) 94926087 is a normal phoneline, I'm just using this to check when does the system send out the pager message, since my pager never ring. Eventually I want the system to call Telus's pager system, then when Telus picked it up, the system will just dial the message, so my pager will pick it up. 2) I'm sorry, but you misunderstood, the digits "4566657" is the message that I was trying to send to my pager, but since it never ring, so I changed the phone number to dial to a normal phoneline, so I can pick it up and listen to it, try to finger out what went wrong and also use a timer to time how long does it take for the system to dial the message. By my count, the system didn't play the message till after I picked up the call and wait 30 seconds. So now I don't understand is if the system played the message within 1 second and the call hung up a few seconds later, then why do I only hear the message beening played after I waited 30 seconds? Share this post Link to post
SupportTeam Report post Posted 12/10/2003 01:09 AM The trace shows that the digits were dialed a few seconds after call was answered - not anywhere near 30... Was the trace for the same call? You may want to test the system a few more times - it's best to look at the trace log while answering the call... Share this post Link to post
